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Firefox Hangs when profile location is Offline Files

Posted

Hi all,

We are having some problems with custom profile locations on windows 7

"C:\Program Files (x86)\Mozilla Firefox\firefox.exe" -Profile "U:\Firefox\Profile"

We use the above command to launch firefox. The u drive is a drive that is ALWAYS available for all users. This drive is redirected to the home folder of the user. To sync these folders we use Offline files.

During our testing fase we had no problems at all with this method. But in the last week we receive more and more people complaining that firefox hangs. (Read: no error specific error just stops responding and windows asks to close firefox) In my troubleshooting quest i found that as long as i don't use internet ( so not using our proxy server squid) it all works. But from the moment i try using for example google, firefox stops responding.

The tricky part is that sometimes it happens after 5 minutes, couple of hours, few days. Once it happened after 5 minutes, the only way to solve it is to delete the profile folder on the U Drive and start over.

So any help on identifying this problem is welcome. If more info is needed let me know what you need.

Hi all, We are having some problems with custom profile locations on windows 7 "C:\Program Files (x86)\Mozilla Firefox\firefox.exe" -Profile "U:\Firefox\Profile" We use the above command to launch firefox. The u drive is a drive that is ALWAYS available for all users. This drive is redirected to the home folder of the user. To sync these folders we use Offline files. During our testing fase we had no problems at all with this method. But in the last week we receive more and more people complaining that firefox hangs. (Read: no error specific error just stops responding and windows asks to close firefox) In my troubleshooting quest i found that as long as i don't use internet ( so not using our proxy server squid) it all works. But from the moment i try using for example google, firefox stops responding. The tricky part is that sometimes it happens after 5 minutes, couple of hours, few days. Once it happened after 5 minutes, the only way to solve it is to delete the profile folder on the U Drive and start over. So any help on identifying this problem is welcome. If more info is needed let me know what you need.

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FredMcD
  • Top 10 Contributor
4255 solutions 59596 answers

Michiel Cornille said

"C:\Program Files (x86)\Mozilla Firefox\firefox.exe" -Profile "U:\Firefox\Profile"

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

Did Firefox close, or did it crash?

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.


Start Firefox in Safe Mode {web Link} by holding down the <Shift (Mac Options) > key, and then starting Firefox. Is the problem still there?


I've called the big guys to help you. Good luck.

''Michiel Cornille [[#question-1047124|said]]'' <blockquote> "C:\Program Files (x86)\Mozilla Firefox\firefox.exe" -Profile "U:\Firefox\Profile" </blockquote> https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles Did Firefox close, or did it crash? In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers, click it and select '''Submit'''. Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. ----------------------- Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift ''(Mac Options)'' >''' key, and then starting Firefox. Is the problem still there? ----------------------- I've called the big guys to help you. Good luck.

Question owner

Hi,

FredMcD said

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles Did Firefox close, or did it crash? In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit. Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

Start Firefox in Safe Mode {web Link} by holding down the <Shift (Mac Options) > key, and then starting Firefox. Is the problem still there?


I've called the big guys to help you. Good luck.

Well Didn't get an error from Firefox but windows stated that Firefox was not responding: if i click wait then it just keeps running but cant click anything or do anyting.

When trying about:crashes i get:

Submitted crash reports: no crash reports have been submitted and thats is no items are in there.

For the last thing din't try to run it in safe mode will try to reproduce the problem again and try the safe mode and will post the updates.

Thanks already for the tips.

Hi, ''FredMcD [[#answer-691359|said]]'' <blockquote> https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles Did Firefox close, or did it crash? In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers, click it and select '''Submit'''. Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. ----------------------- Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift ''(Mac Options)'' >''' key, and then starting Firefox. Is the problem still there? ----------------------- I've called the big guys to help you. Good luck. </blockquote> Well Didn't get an error from Firefox but windows stated that Firefox was not responding: if i click wait then it just keeps running but cant click anything or do anyting. When trying about:crashes i get: Submitted crash reports: no crash reports have been submitted and thats is no items are in there. For the last thing din't try to run it in safe mode will try to reproduce the problem again and try the safe mode and will post the updates. Thanks already for the tips.

Question owner

hi,

Normal Mode When firefox is working normaly to make it crash Iam doing the following: 1) Start Firefox 2) Surf around to google, news sites… 3) Force sync offline files 4) Close firefox 5) Start firefox ==> Firefox “Crashes”

As you can see in the printscreens firefox hangs but doesn't produce crashreports. I checked to be sure but crashreport is on.

i tried safe mode but i have the same problem there. Tried with a user as wel and also had the same problem.

hi, Normal Mode When firefox is working normaly to make it crash Iam doing the following: 1) Start Firefox 2) Surf around to google, news sites… 3) Force sync offline files 4) Close firefox 5) Start firefox ==> Firefox “Crashes” As you can see in the printscreens firefox hangs but doesn't produce crashreports. I checked to be sure but crashreport is on. i tried safe mode but i have the same problem there. Tried with a user as wel and also had the same problem.
FredMcD
  • Top 10 Contributor
4255 solutions 59596 answers

That last picture, what report is that?

I trust you checked a computer that had crashed for the reports ! ?

Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites.

Starting The Computer In Safe Mode;
Free Online Encyclopedia

Is there still a problem?

That last picture, what report is that? I trust you checked a computer that had crashed for the reports ! ? Start your '''Computer''' in safe mode with networking. Then start Firefox. Try '''Safe''' web sites. '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]''' Is there still a problem?
the-edmeister
  • Top 25 Contributor
  • Moderator
5406 solutions 40228 answers

Screenshot #1 - Have you looked for any type of support for Front Motion? They supply a 3rd party build of Firefox, which isn't supported by Mozilla.

ss#4 - Why a Nightly version? Typically not the most stable version; you're better off with a Release version.

ss#6 - Looks to me like using Offline Files isn't working like you think it should work.

Overall, this discussion is so far beyond the scope of this forum, which is intended for end user support. Not for developers who modify Firefox for organizational use and need support.

Here is a page that lists all the Mozilla forums: https://www.mozilla.org/en-US/about/forums/

Screenshot #1 - Have you looked for any type of support for Front Motion? They supply a 3rd party build of Firefox, which isn't supported by Mozilla. ss#4 - Why a Nightly version? Typically not the most stable version; you're better off with a Release version. ss#6 - Looks to me like using Offline Files isn't working like you think it should work. Overall, this discussion is so far beyond the scope of this forum, which is intended for end user support. Not for developers who modify Firefox for organizational use and need support. Here is a page that lists all the Mozilla forums: https://www.mozilla.org/en-US/about/forums/

Question owner

1) Yes posted on their forum as well 2) Nightly, they all are nightly's 3) I am looking in the same direction that the problem is related to Offline files. That is why i posted here as wel maybe someone has had the same problem and could assist or give their thoughts about this.

As we are probebly the only ones i will look in the offline files direction and also test with orginal versions of firefox and older builds of the frontmotion builds.

Thanks for the time and quick responses. keep up the good work!

1) Yes posted on their forum as well 2) Nightly, they all are nightly's 3) I am looking in the same direction that the problem is related to Offline files. That is why i posted here as wel maybe someone has had the same problem and could assist or give their thoughts about this. As we are probebly the only ones i will look in the offline files direction and also test with orginal versions of firefox and older builds of the frontmotion builds. Thanks for the time and quick responses. keep up the good work!
the-edmeister
  • Top 25 Contributor
  • Moderator
5406 solutions 40228 answers

Nightly is one of three pre-release test channels for Firefox. Is is the "bleeding edge" of development, for serious testers of what will become Firefox. It is s updated daily / nightly - hence the channel name. https://wiki.mozilla.org/Firefox/Channels

Nightly is one of three pre-release test channels for Firefox. Is is the "bleeding edge" of development, for serious testers of what will become Firefox. It is s updated daily / nightly - hence the channel name. https://wiki.mozilla.org/Firefox/Channels