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I can't watch videos on Netflix only when I use Firefox

  • 2 replies
  • 3 have this problem
  • 17 views
  • Last reply by cor-el

Gray1031
Gray1031
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I used to be able to watch videos on netflix no problem using firefox but now when I click on a video it just takes me to a blank black screen. Everything is up to date so I don't think that's it. When I use a different browser like Chrome or IE it works fine. How do I fix this?

I used to be able to watch videos on netflix no problem using firefox but now when I click on a video it just takes me to a blank black screen. Everything is up to date so I don't think that's it. When I use a different browser like Chrome or IE it works fine. How do I fix this?

All Replies (2)

FredMcD
FredMcD
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If you have problems with current Shockwave Flash plugin versions then check this:

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Note that Netflix uses Silverlight.

There has been a problem with Silverlight reported.

See also:

  • bug 1109484 - Silverlight fails to run on Netflix and Amazon Instant Video with Dec 9 update

Please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html