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Firefox crashes

  • 1 reply
  • 1 has this problem
  • Last reply by FredMcD

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Recently upgraded to Firefox 33.1. I have been using Firefox as my primary browser for the last few years. After installling v33.1, I will be browsing, Firefox will freeze, my screen will go white, and then my screen goes black essentially shutting down my computer. It has happened about 2 time a day. I do not receive an error message. I patiently waited (about 5 minutes before it completely makes my computer inoperable) and the computer or browser does not "unfreeze." Not good.

I am not on my computer often (as I have a full time job), but it causes problems when I am in the middle of researching and writing a graduate school paper! Gah!

I just ran the update for 33.1, so hopefully that will fix the issue.

All Replies (1)

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Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.

Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.