Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox downloading failed, can't install addons

  • 2 replies
  • 1 has this problem
  • 30 views
  • Last reply by gullkhan0

more options

I can't download any file and I can't even install any addons. It just shows 'failed' in downloads window.

I've tried, 1. Removing profile and creating new one. 2. Reinstalled Firefox. 3. Even tried Portable version. 4. Allowed access in Windows firewall (No antivirus installed). 5. Installed 'Waterfox' 64-bit.

I am currently using Google Chrome and there is no problem there.

Modified by gullkhan0

All Replies (2)

more options

Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: After resetting Firefox, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Reset Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Reset Firefox" that looks like this: Button reset. Click on it.
  3. Firefox will close and reset. After it is done, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.

more options

No, this didn't solve the problem.

However I restored my system to a previous point (2 days back) and everything is working smoothly now.