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tried to install a ID masking program. Deleted it but now times out on every bookmarked web site. Uninstaled Firefox then reinstalled but get same problem. HELP

  • 9 replies
  • 2 have this problem
  • Last reply by guigs

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If I type in a search it will give me a page but will time out when I try to go to the site. It will time out when starting, will not go to my homepage. No problems that I noticed before Mask program install.

All Replies (9)

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Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.

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I tried that and I still have the problem. I have used flagfox and cool previews for a couple years with no problems before.

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Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences<Enter> in the address bar

Select Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

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What do you mean by times out?

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Thanks but did not work. Strangely it seems the only site that works is the lottery site. I did get a different message once trying your method. "XML Parsing Error: unexpected parser state Location: jar:file:///C:/Program%20Files%20(x86)/Mozilla%20Firefox/browser/omni.ja!/chrome/browser/content/browser/aboutneterror/netError.xhtml Line Number 309, Column 50:"

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It will try to connect for about a minute then shows message. "The connection has timed out

The server at is taking too long to respond.

   The site could be temporarily unavailable or too busy. Try again in a few moments.
   If you are unable to load any pages, check your computer's network connection.
   If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web."

Explorer still works but I prefer Firefox

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I have called for more help. Please wait.

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.
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Timed out again. Explorer works, Chrome works. I found that I can get to Ohio lottery site and Firefox start and support page and if I type in the search bar I can get a group of sites to go to but I can't open any of the sites. They all time out. I have transferred my favorites to Explorer but I prefer Firefox.

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You may have to reinstall with your antivirus temporarily disabled: In response to the xml parser error:

  1. Delete any downloaded or partially downloaded installer files.
  2. Clear the browser cache (of whatever browser you are using to download FF) and the Windows Temp directory.

Note: make sure to Back up and restore information in Firefox profiles then Delete the directory C:\Program Files\Mozilla Firefox

  1. Shutdown any anti-virus software you are running.
  2. Download a new copy of the full installer from
  3. Run the installer.
  4. Restart the anti-virus program.