X
Tap here to go to the mobile version of the site.

Support Forum

Firefox crashes

Posted

Add as many details as you can.

Open a new tab and type about:crashes in the address bar. Then copy the last few crash IDs and paste them here.

Example Crash ID: bp-32f9909a-67b8-4ba0-b0df-a4ca52140829

Add as many details as you can. Open a new tab and type about:crashes in the address bar. Then copy the last few crash IDs and paste them here. Example Crash ID: bp-32f9909a-67b8-4ba0-b0df-a4ca52140829

Additional System Details

Installed Plug-ins

  • Shockwave Flash 14.0 r0
  • The plugin allows you to have a better experience with Microsoft Lync
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.3.153
  • VLC media player Web Plugin 2.0.6
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • Nokia Suite Enabler Plugin

Application

  • Firefox 32.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:32.0) Gecko/20100101 Firefox/32.0
  • Support URL: https://support.mozilla.org/1/firefox/32.0/WINNT/en-US/

Extensions

  • Ant Video Downloader 2.4.7.26 (anttoolbar@ant.com)
  • IDM CC 7.3.85 (mozilla_cc@internetdownloadmanager.com)
  • Test Pilot 1.2.3 (testpilot@labs.mozilla.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x0156
  • adapterDeviceID2:
  • adapterDrivers: igdumd32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16581
  • driverDate: 4-17-2013
  • driverDate2:
  • driverVersion: 9.17.10.3114
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.frecency_experiment: 1
  • browser.places.smartBookmarksVersion: 7
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140825202822
  • browser.startup.homepage: https://www.google.co.in/?gfe_rd=cr&ei=KSP6U5ePM4uM8Qezz4HIDQ
  • browser.startup.homepage_override.buildID: 20140825202822
  • browser.startup.homepage_override.mstone: 32.0
  • dom.max_script_run_time: 0
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 32.0
  • font.internaluseonly.changed: True
  • gfx.direct3d.last_used_feature_level_idx: 0
  • gfx.direct3d.prefer_10_1: True
  • keyword.URL: https://search.yahoo.com/search?ei=utf-8&fr=greentree_ff1&type=501549&ilc=12&p=
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1409476324
  • places.history.expiration.transient_current_max_pages: 50668
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.flash: 1
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1409287294

Misc

  • User JS: No
  • Accessibility: No
Josve05a 0 solutions 2 answers

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash. #Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below. #Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like) [[Image:aboutcrashesFx29|width=520]] <br><br> Thank you for your help! More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.
cor-el
  • Top 10 Contributor
  • Moderator
17579 solutions 159042 answers

That is a problem with the Flash plugin.

  • Firefox 29.0 Crash Report [@ F1398665248_____________________________ ]

You can check for problems with current Shockwave Flash plugin versions and try this:

See also:

That is a problem with the Flash plugin. *Firefox 29.0 Crash Report [@ F1398665248_____________________________ ] You can check for problems with current Shockwave Flash plugin versions and try this: *check for updates for your graphics drive drivers<br>https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration *disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) *disable hardware acceleration in the Flash plugin See also: *http://kb.mozillazine.org/Flash#Troubleshooting