Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox always crashes about 10 seconds after startup

  • 2 replies
  • 1 has this problem
  • Last reply by cor-el

more options

Firefox always crashes about 10 seconds after startup

Hi There,

I have an MacBook Pro running 10.9.3 After I start Firefox, it always crashes after about 10 seconds (the beachball of death appears for a few seconds, and then it crashes).

I've tried the following:

- Running Disk Utility to repair the disk (was Ok) - Running Disk Utility to repair disk permissions (fixed a few, none obviously Firefox related) - Delete Firefox application - Delete ~/Library/Application Support/Firefox - Delete ~/Library/Preferences/og.mozilla.firefox.plist - Reinstall the latest Firefox 30.0 - It still crashes - Run in Safe Mode, and it still crashes - Run on other Mac account, and it still crashes - Checked for font-problems and found some. Deleted fonts and font-caches. It still crashes

Here are the crash id's: bp-9f61e01a-36f4-47e6-8d4e-6edfa2140704 bp-811498b3-c201-4a40-ac71-615872140704 bp-9743ea4b-5dde-44c9-9496-579742140704 bp-d769e3a9-0e4f-4223-a1f6-166812140704 bp-e61d7070-b82b-4b82-8023-9ec432140704

Any suggestions? Thanks,

Best regards Peter Lars Jensen Kontrapunkt A/S

All Replies (2)

more options

Are you using; Microsoft OneNote for Mac

We have the fix available and out in the app store now. Please upgrade the 'Microsoft OneNote for Mac' app from the app store.

This update will help all the users who were hitting the crash at the launch either due to malformed fonts on the system or due to their home folder on a separate partition.

We would like to thank you all for your patience and your help in providing all the relevant information.

Please let us know your feedback on this, we are listening.

more options

You can check for corrupted and duplicate fonts and other font issues: