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Mozilla works fine, but when I open Origin page, its just a white page with blue letters in the left, no animations or whatever.

Posted

Origin page is just a blank white page, with blue letters on the left of it, nothing else. No pictures, nothing.

Origin page is just a blank white page, with blue letters on the left of it, nothing else. No pictures, nothing.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 13.0 r0
  • Google Update
  • VLC media player Web Plugin 2.1.3
  • Next Generation Java Plug-in 10.51.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • GEPlugin
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.8
  • 5.1.20513.0
  • Unity Player 4.1.2f1
  • Pando Web Plugin

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:29.0) Gecko/20100101 Firefox/29.0

More Information

Moses
  • Moderator
459 solutions 3607 answers

By "origin page" do you mean the default Firefox start page (about:home) or something else?

By "origin page" do you mean the default Firefox start page (about:home) or something else?

Question owner

Sorry, I forgot to be more specific. Ea's origin, the store. https://www.origin.com/en-ie/store/

Sorry, I forgot to be more specific. Ea's origin, the store. https://www.origin.com/en-ie/store/
Moses
  • Moderator
459 solutions 3607 answers

Thank you. I was confused for a moment because about:home can't be blank, it's a system page :)

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • new fx menu > Options/Preferences> Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • new fx menu > Options/Preferences > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"
Thank you. I was confused for a moment because about:home can't be blank, it's a system page :) You can try these steps in case of issues with web pages: You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files. *Hold down the Shift key and left-click the Reload button *Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux) *Press "Command + Shift + R" (Mac) Clear the cache and cookies only from websites that cause problems. "Clear the Cache": *[[Image:new fx menu]] > Options/Preferences> Advanced > Network > Cached Web Content: "Clear Now" "Remove Cookies" from sites causing problems: *[[Image:new fx menu]] > Options/Preferences > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Question owner

Thank you for replying. I tried all of those steps, however none of themp helped. Cleared the cache, reloaded the page with SHIFT, but didn't find any cookies of the website. Also tried resetting Firefox, did not help.

Thank you for replying. I tried all of those steps, however none of themp helped. Cleared the cache, reloaded the page with SHIFT, but didn't find any cookies of the website. Also tried resetting Firefox, did not help.
cor-el
  • Top 10 Contributor
  • Moderator
17534 solutions 158548 answers

You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History > Show All History" or "View > Sidebar > History") or via the about:permissions page.

Using "Forget About This Site" will remove all data stored in Firefox from that domain like bookmarks, cookies, passwords, cache, history, and exceptions, so be cautious and if you have a password or other data from that domain that you do not want to lose then make sure to backup this data or make a note.

You can't recover from this 'forget' unless you have a backup of the involved files.

It doesn't have any lasting effect, so if you revisit such a 'forgotten' website then data from that website will be saved once again.

You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History > Show All History" or "View > Sidebar > History") or via the about:permissions page. Using "Forget About This Site" will remove all data stored in Firefox from that domain like bookmarks, cookies, passwords, cache, history, and exceptions, so be cautious and if you have a password or other data from that domain that you do not want to lose then make sure to backup this data or make a note. You can't recover from this 'forget' unless you have a backup of the involved files. It doesn't have any lasting effect, so if you revisit such a 'forgotten' website then data from that website will be saved once again.

Question owner

Thank you for answering to my post, but none of the actions solved my problem. Still the same blue text in a white page.

Thank you for answering to my post, but none of the actions solved my problem. Still the same blue text in a white page.
teleguy 8 solutions 32 answers
Could you post a screenshot? https://support.mozilla.org/en-US/kb/how-to-make-screenshots

Question owner

Its the left side of the page, but the other part just looks white.

Its the left side of the page, but the other part just looks white.
cor-el
  • Top 10 Contributor
  • Moderator
17534 solutions 158548 answers

You can open the Web Console (Firefox/Tools > Web Developer;Ctrl+Shift+K) and check the log for network related errors and the log on the Network tab to see if there are (CSS) files that have a size of 0 or otherwise show a problem. You need to reload the page via F5 or Ctrl+F5 to refresh the log or generate a new log.

You can open the Web Console (Firefox/Tools > Web Developer;Ctrl+Shift+K) and check the log for network related errors and the log on the Network tab to see if there are (CSS) files that have a size of 0 or otherwise show a problem. You need to reload the page via F5 or Ctrl+F5 to refresh the log or generate a new log.

Question owner

Could you help me out, I'm not really sure what to do here, or how to check the errors etiher.

Could you help me out, I'm not really sure what to do here, or how to check the errors etiher.
Moses
  • Moderator
459 solutions 3607 answers

Roomster:

Your CSS isn't being logged (notice it's greyed out). Use my screenshot below to help you out. In my screenshot I show the difference between greyed/non-greyed. Make sure that CSS is not greyed and Net is greyed just so we can get the CSS errors

Roomster: Your CSS isn't being logged (notice it's greyed out). Use my screenshot below to help you out. In my screenshot I show the difference between greyed/non-greyed. Make sure that CSS is not greyed and Net is greyed just so we can get the CSS errors

Modified by Moses

Question owner

oK thank you, here:

oK thank you, here:
jscher2000
  • Top 10 Contributor
8767 solutions 71704 answers

The style sheets are on a different server, part of the Akamai content distribution network. If you try to open one of those directly (expect it to look like a jumble of text), will Firefox open it or do you get some kind of error?

https://eaassets-a.akamaihd.net/origin-com-store-webassets/5442_fc5844717d7f2ab38dcebaac3d54ae051c648a674c88f3d637c09aee368e77c1/css/5315490.css

The style sheets are on a different server, part of the Akamai content distribution network. If you try to open one of those directly (expect it to look like a jumble of text), will Firefox open it or do you get some kind of error? https://eaassets-a.akamaihd.net/origin-com-store-webassets/5442_fc5844717d7f2ab38dcebaac3d54ae051c648a674c88f3d637c09aee368e77c1/css/5315490.css

Question owner

I get an unable to connect to the server error when trying to open your link.

I get an unable to connect to the server error when trying to open your link.
jscher2000
  • Top 10 Contributor
8767 solutions 71704 answers

Do you have any software that could be blocking access to that server? This could be a feature of security or privacy software, or an entry in the Windows hosts file. Or an extension in Firefox.

To rule out extensions as a possible culprit, you could try the site in Firefox's Safe Mode? That's a standard diagnostic tool to bypass interference by extensions (and some custom settings). More info: Troubleshoot Firefox issues using Safe Mode.

You can restart Firefox in Safe Mode using either

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

Plugins like Flash still run.

After Firefox closes, a small dialog should appear. Click "Start in Safe Mode" (not Reset).

Any difference?

Do you have any software that could be blocking access to that server? This could be a feature of security or privacy software, or an entry in the Windows hosts file. Or an extension in Firefox. To rule out extensions as a possible culprit, you could try the site in Firefox's Safe Mode? That's a standard diagnostic tool to bypass interference by extensions (and some custom settings). More info: [[Troubleshoot Firefox issues using Safe Mode]]. You can restart Firefox in Safe Mode using either * "3-bar" menu button > "?" button > Restart with Add-ons Disabled * Help menu > Restart with Add-ons Disabled Plugins like Flash still run. After Firefox closes, a small dialog should appear. Click "Start in Safe Mode" (''not'' Reset). Any difference?

Question owner

I tried both sites with Safe Mode, the one that you gave me, and the one I was trying to connect at the 1st place, but it's still the same issue, blue text on the white (now grey page) and unable to connect to the server on the link you gave me.

I tried both sites with Safe Mode, the one that you gave me, and the one I was trying to connect at the 1st place, but it's still the same issue, blue text on the white (now grey page) and unable to connect to the server on the link you gave me.
jscher2000
  • Top 10 Contributor
8767 solutions 71704 answers

Normally Akamai is not blocked. Is it only blocked in Firefox or is it blocked in IE11 and/or other browsers as well?

You also can check on whether your Firefox connection setting was hijacked to route your requests through a different internet service. Open:

"3-bar" menu button (or Tools menu) > Options > Advanced > Network mini-tab > "Settings" button

The default setting is "Use system proxy settings", which piggybacks on your IE settings, but you also can try "No proxy" to see whether that helps.

Normally Akamai is not blocked. Is it only blocked in Firefox or is it blocked in IE11 and/or other browsers as well? You also can check on whether your Firefox connection setting was hijacked to route your requests through a different internet service. Open: "3-bar" menu button (or Tools menu) > Options > Advanced > Network mini-tab > "Settings" button The default setting is "Use system proxy settings", which piggybacks on your IE settings, but you also can try "No proxy" to see whether that helps.

Question owner

If I understood both of your given points correctly (I'm not English) I did both things. Tried the Akamai page in IE didn't work, but there was a Fix Connection Problems thingy, so I clicked it, and I got this error, don't know either if this helps or not, since I don't have any experience with actual programming or anything, but I'll attach it. No proxy didn't help either.

If I understood both of your given points correctly (I'm not English) I did both things. Tried the Akamai page in IE didn't work, but there was a Fix Connection Problems thingy, so I clicked it, and I got this error, don't know either if this helps or not, since I don't have any experience with actual programming or anything, but I'll attach it. No proxy didn't help either.
jscher2000
  • Top 10 Contributor
8767 solutions 71704 answers

Is there anything special about the way you connect to the internet, for example, using a private VPN service or TOR?

Since this problem affects all browsers, it could be a networking issue with Windows or your router. You might need to try a different forum to find experts on troubleshooting that. For example, you could try: http://windowssecrets.com/forums/

And/or, in case this is a malware issue, try some of the cleaning tools listed in our support article: Troubleshoot Firefox issues caused by malware.

Is there anything special about the way you connect to the internet, for example, using a private VPN service or TOR? Since this problem affects all browsers, it could be a networking issue with Windows or your router. You might need to try a different forum to find experts on troubleshooting that. For example, you could try: http://windowssecrets.com/forums/ And/or, in case this is a malware issue, try some of the cleaning tools listed in our support article: [[Troubleshoot Firefox issues caused by malware]].
Angel Of Death 0 solutions 3 answers

Hi I have similar problem with my Firefox,but... ...when i open origin and from him press play button to play game(like Battlefield 3)and after i want to open link from my Thunderbird or from Wordpad,Firefox not open the link. I must to copy the link,to open the minimized Firefox,to open new tab and to paste the link in address bar. Pls help me. Thank you.

Hi I have similar problem with my Firefox,but... ...when i open origin and from him press play button to play game(like Battlefield 3)and after i want to open link from my Thunderbird or from Wordpad,Firefox not open the link. I must to copy the link,to open the minimized Firefox,to open new tab and to paste the link in address bar. Pls help me. Thank you.