Firefox Community Forum

Dear Mozilla Team,

I’ve been a loyal Firefox user for over 15 years, and it’s been my go-to browser for both personal and work-related tasks. However, recently I’ve encountered persistent issues where several websites—especially work-related ones—have stopped functioning properly. I’ve tried troubleshooting steps like clearing the cache, allowing cookies, and disabling tracking protections, but the problems persist.

Reluctantly, I switched to Google Chrome as it currently offers better stability, but it’s been hard to abandon Firefox after so many years. I truly value Mozilla’s mission and privacy-focused approach, and I’d love to return if these issues are addressed.

Could you please look into these compatibility problems? I’d appreciate any guidance or updates on fixes. Thank you for your hard work—I hope to support Firefox again soon.

Best regards, Gustavo

Insbesondere bei dem Aufruf meiner Überwachungskamera sowie der Wallbox innerhalb meines Heimnetzwerkes hat Firefox Probleme mit der Darstellung. Bei der Instar Kamera zeigt Firefox das Bild, aber anfangs nur extrem abgehackt, nach einigen Sekunden nur noch als Standbild mit einem sich drehenden Kreis in dem "Video läuft" steht (Anhang). Mit Edge funktioniert das Live Videobild einwandfrei. Ich möchte aber ungerne auf Edge umsteigen. An welchen Einstellungen kann das liegen? Ich habe die Adresse der Kamera schon in allen Bereichen als Ausnahme eingestellt. daran liegt es nicht.

mfg Karsten Wehde

The problem seems to have started after a browser update. Running up-to-date Windows 10. This issue does not occur when using Edge. Youtube videos are blank (spinning). Sometimes it results is a still frame, other times it spins forever. Many times, you can see a series of stills in the video as the time line is dragged from the beginning to the end of the video. A small number of videos will work, but I have not been able to predict which will work or why. A different Win 10 machine on the same network is fine. I have tried all of the solutions I could find searching on-line (clearing cache, cookies, reboot, restart, update browser software, etc, multiple times). Checked settings in windows, firefox and youtube looking for something. Any help would be appreciated. Have used Firefox for decades and I don't want to be forced to change browsers.

Hi

Recently when i try to sign into my outlook accounts using the option password, says "you've tried to sign in too many times with an incorrect password?" i have to ask to send a link to another email address to sign in. I have no problem signing in on other platforms, just Firefox. I have tried safe mode clear cache and still it doesn't let me sign in using my password? Assistance to resolve this would be appreciated. Thank you

Chris

I haven't been able to log in to Yahoo on FF esr for 2 weeks. I never had issues before and I can still log in with other browsers on the same device (windows computer).

Until today I was able to get a verification code sent to my email (which I accessed by logging in with another browser and inputting it into Yahoo on FF) but that stopped working.

I tried FF in troubleshoot mode & private browsing window, I've always had FF set to clear cookies/cache on closing EXCEPT Yahoo but I also tried deleting the Yahoo cookies and it made no difference, my email on FF settings has ALWAYS been set to Yahoo. I made absolutely no changes to any settings before it stopped recognizing FF.

I can't contact Yahoo because my 30-year-old email is a free account.

Why is Yahoo no longer recognizing FF (esr)? Is this to do with the most recent update?? I don't know if this is a Yahoo issue or a FF issue (but obviously there's something about FF Yahoo doesn't like). I don't know if this is affecting anyone else but it's REALLY frustrating because now I have to open a second browser just to check my email.

Thanks.

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}

Bank website keeps telling me I need to update my browser. I did update and am currently running 115.30.0esr. What is causing the website to not recognize the update?

When i try to fullscreen youtube, there is a transparent border on the left and top of the window that will not go away normally. The only temporary fix I found was pressing win+d twice to get rid of it. This seems to be a reoccurring issue as this only happens on firefox and nothing else. This reddit post helped me. https://www.reddit.com/r/firefox/comments/13eguvp/please_help_transparent_video_border_when_in/

Please let me know how to fix this permanently. I have also tried firefox safe mode and that curiously didnt have borders but even when i went out of safe mode and disabled all my extensions and cleared my cache, it didnt work.

Today is 11-12-2025. After the last update a few days ago, many of my websites would not load up on firefox and when try on Edge or Chrome, they would work perfectly. I did a recovery back to 10-31-2025 and everything worked fine. Now I am afraid to do another update until I know what is going on. What would you suggest? Thanks,

Hi, I'm using Firefox 142 on Ubuntu 24.04. It's a fresh install. I cannot sign in icloud.com with Firefox even though it works with other browsers like Brave. I deleted all cookies and site data and disabled extensions (KeePassXC). It doesn't help. I tried in new private window. No success. I copy my password from a password manager, so, no, I haven't mistyped it.

Here's what I do:

1. Open Firefox and go to icloud.com
2. Click on the "Sign In" button
3. Enter my Apple-ID and click on the arrow on the right end of the "Email or Phone Number" field

At this point Brave behaves differently than Firefox. See below for how Brave behaves.

Firefox: -> A "Password" field appears (no buttons "Continue with Password" and "Sign in with Passkey")

1. Enter my password and click on the arrow on the right end of the "Password" field

-> Error message "Failed to verify your identity. Try again" appears. See icloud.png

Brave: -> Two buttons "Continue with Password" and "Sign in with Passkey" appear. See icloud-with-brave.png

1. Click on button "Continue with Password"

-> A "Password" field appears.

1. Enter my password and click on the arrow on the right end of the "Password" field

-> 2FA code is sent to my iPhone -> "Two-Factor Authentication" form opens... etc. complete sign in successfully

Please help!

Unfortunately I cannot attach the HAR file from the login sequence because the password is included. However, I attached some screenshots from the Web Developer Tools. It seems to me that the login flow with Firefox is broken. I can't tell who's to blame, Apple of Firefox. The error message with Firefox is always the same, no matter whether I enter the correct password or rubbish. In Brave, however, there is a more precise error message when I enter a bad password. See icloud-with-brave-wrong-password.png

Since update to latest version of Firefox, I cannot access content on Facebook. All I get after long wait is the blank screen with the Facebook logo in the middle and Meta logo at the bottom. No problem before update. Other sites seem OK but take much longer to load. I can get Facebook with MS Edge. I'm using Windows 10 on PC.

Marrose

Hi. Both my wife and I are experiencing page load problems on Firefox in the last 24 hours or so.

Many pages, but not all, are loading very slowly, and sometimes taking minutes. The spot in the tab keeps moving (left, right, etc), and when it stops, the page is loaded or in some cases just totally blank. On one occasion the was a message about, i think, a protocol error.

We are both on separate Windows 11 machines, rinning Firefoz browsers v145.0, and it seems that the problem is since the upgrade. We use different Anti-virus software. I have cleared all cached data and disabled the only extension added, namely Lastpass.

Attempting to load the problem pages in Chrome works normally. (e.g. https://developer.wordpress.org/plugins/)

Is there a problem with this version, or is there another explanation?

When I try to play Xbox Cloud Gaming with my keyboard and mouse, I can't because it says that I have to connect a controller, which isn't a problem with other browsers. Is there a setting to change this so I can play Fortnite?

bold text I have Windows 7 Pro, PC...Love it!....and Firefox Browser...have up dated also... Chase Visa will NOT recognize my Friefox Browser and let ME LOG IN(Nothing below an 8.1 system)

 HELP!