Firefox Community Forum

Hello,

My personal toolbar and all my bookmarks were saved to my account at [email removed]@u-bordeaux.fr, and today at 11 a.m. I lost everything. I can't seem to recover these bookmarks; I think there was a synchronization issue. Can you help me recover what was lost? Best regards, Jonathan

j'ai restaure w11 en supprimant tous les fichiers, puis mise a jour mon compte mozilla qui avait 2comptes 1 perso et 1 pro, pour mettre a jour a 1 compte par session pro et perso et éviter confusions ,j'ai certainement fait une mauvaise manip et je ne retrouve pas mes marques pages et mon organisation . puis je retrouver ces marques pages ???? en me reconnectant a mon compte initial et resynchroniser pour info le mot de passe du COMPTE PRINCIPAL MOZILLA a été changé car les 2 dossiers qu'il incluait avaient la même adresse mail . pour faire simple :

COMPTE PRINCIPAL MOZILLA  : cccc adresse gmail mdp : xxxx123

dessous  : compte PRO  : cccc adresse gmail mdp : xxxx123

dessous  : compte perso  : JJJJ adresse gmail

je pense avoir tt essaye , vu que j'ai restaure w11 et supprime les fichiers je n'ai plus l'anteriorité , le fait que j'ai change le mot de passe du COMPTE PRICIPAL DE MOZILLA a du ecraser les donnes . qu'en pensez vous avec mes remarciements

Dear Firefox Support Team, I am reaching out for assistance with recovering my bookmarks, which are very important to me. Recently, my laptop broke down, so I created a backup of my files and system. After purchasing a new laptop, I installed Firefox and attempted to restore my data, particularly my bookmarks and passwords. Unfortunately, during the process, I had to reset my Firefox account password because I had forgotten the original one. At the time, I did not fully realize that this would result in the loss of my synced data. I later learned that this action may have removed access to my previous settings. I checked my backup files, including the Application Support folder, but I was unable to find the necessary data to restore my bookmarks. I am certain that synchronization was enabled on my previous device, but after logging into my account on the new laptop, none of my bookmarks were restored. This situation is quite urgent for me, and I would greatly appreciate any help you can provide. Is there any possibility that my bookmarks could still be recovered? For example, do you have any server-side backups or other recovery options available? Thank you very much for your time and assistance. I look forward to your response. Stepan

Firefox keeps just not work after I restart my Mac on the latest OS.

Now I have reloaded firefox and all of my bookmarks are missing and the account is unscynced?

Lost my Passwords on my desktop and can't recover them through profile manager, I found them on my android phone and want to recover my passwords from there, but am worried if I try and sync to the desktop, the desktop might overwrite the passwords in the phone.

I switched from Windows to Linux. I have signed in and tried retrieving bookmarks, browsing history and passwords, AFTER already having formatted my computer and deleted Windows. I signed in to the same account, had syncing on, but i can't seem to get any of the stuff back. I didn't have any additional backup files with those. Is there anyway i could somehow restore it all? The bookmarks are most important to me out of those. I'd be extremely grateful for any help

My computer crashed and after restarting I have lost my account data including profiles, history, bookmarks, extensions, open tabs, etc.

I have tried the basic methods suggested online like looking for hidden profiles, finding a folder for old Firefox data on the desktop, restoring from apparent backups that are meant to be there, etc. The account should have been logged in all this time and had sync on, which is not working... but should there be some sort of sync history I can restore from? Or a local backup from somewhat recently?

Thank you

So I had logged into this Firefox account, but while I was, I forgot my password. I needed to enter the correct code from the email, but I lost the recovery key; I needed to enter in the 2FA code from my phone, then I could now change the password. When I logged in, boom, bookmarks gone. Passwords gone, and browsing history gone. I was waiting for it all to sync, but it had probably synced the deletion of everything possibly. I have no idea what happened, but I do not believe my account was compromised, because I did not get any emails about any new logins. If it is encrypted, how can I decrypt it so I can get my stuff back? Thanks.

You jerks deleted passwords and bookmarks I needed for work just because I reset my password to login. Why in gods name would you think that's a good idea? Why would I ever use your sync function if you're gonna delete my data the moment you get the chance?

My firefox recently crashed (f5ea38ba-f4f8-4224-8ab8-982e19cc72f7) is the crash code if that helps it happened just now, i dont have any additional profiles and no folder such as "old firefox" is there any way i can recover all the information and my old settings or passwords or anything? I tried to log into my firefox account to sync up data but there was no update on the information

Hello,

I am contacting you because I have a colleague who lost all her bookmarks when migrating her Mac computer. She was syncing with her Professional account. When she migrated and used her account to recover her bookmarks, no data came back. Her laptop was wiped and then reinstalled, so it is not possible to recover any data from it.

Would it be possible for you to find his bookmarks?

Thank you for your help.

Best regards,

Frederic Migaud

My pc just did the latest update, the one with the new Logo. It wiped out all my bookmarks and passwords. I can reset the passwords, but I have hundreds of hours of research which was all bookmarked. I have changed laptops four times and each time I did, I would just sign into my Mozilla account and it was all downloaded into my new one.

Did anyone else experience this and were you successful in retrieving this data? Do you have any tips? This was important information on a health condition and I don't know if I can find all of this again.

Please, please help. I tried doing what I found in your forums but nothing helped. Could it be that the information was wiped out by your servers and it's permanently gone? I really need help. Thank you.

I am trying to find a way to restore the previous tabs that I had open. All the standard restore procedures out of the History button or elsewhere are not working due to the account change. Here's the background and scenario: Original account created 1 month ago on old Linux PC New PC purchased and Ubuntu Linux 24.04 installed Firefox installed and configured, bookmarks imported from .html file. No sync account was ever signed in to. Open a crapload of tabs that I wanted/needed to interact with (yes, I need a better task management system) Finally decide to log into sync account, successful sign-in Close browser for PC restart. Upon restart, all configurations from 1 month ago on old Linux PC are present, and no previously-opened tabs come back. Restore session/restore tabs/restore browser all are greyed out, no data to access in history anywhere. Signed out of account, closed browser window and restarted. Still displaying config from old sync account even when not logged in (different theme, toolbar settings)

I am unable to locate any files in the pathway Home/snap/firefox/common/.mozilla/firefox that clearly indicate multiple profiles; there is only one distinct profile folder present. I haven't cleared cache or anything, trying to not touch it more. Is it possible to restore or even see the URLs of those tabs from my session prior to logging in to my sync profile?

My old laptop computer completely died. I installed Firefox on my new computer. However, after signing back into Firefox, my stored passwords and tabs were not available. How do I find/recover saved login passwords and tabs? I am a long-time Firefox user and had a lot of stored information that I assumed would follow my account.

Thank You,

Dave Barber dd.barber@gmail.com

I was using my account for sync my bookmarks, but i hope that was saved in my phone. After check CCleaner deleted all from my laptop, i realize that was also deleted from my mobile. ¿How i can recover all my bookmarks that was sync in my account?

I tried updating Firefox and it failed me. At the end of the day of work I did an automatic update. I shutdown my computer and the next day Firefox worked intermittently as in it would load pages and some it wouldn't load. I thought it was my internet connection and verified in another browser. The internet connection was okay, it was a Firefox issue. Then I notice the Firefox icon was a generic icon. I'm now lost all my bookmarks, which I thought I had in Firefox sync and open windows / tabs. This is a bit frustration that Firefox failed like this and caused me to lose data.

I have lost my profile in firefox, i have an account sync but after restarting my pc i lost everything and seems the profile is not existing and when i re log with my account i did not recover anything.

Please help me it is a big problem.

Thank you

Hello, I recently used the option to sign out while also checking the box to delete data from the device. I was under the impression that once I had the new computer I could just sign into my account and my synced data would be there. This is not the case, because I can't even get my bookmarks and what not back on the device that I originally signed out of. I'm pretty sure I am on the right account so why is everything gone even though it said that synced data will not be deleted? Am I cooked? Losing all my keys and bookmarks is going to suck so if anyone could help me, that would be much appreciated.

Not sure how to proceed to get my bookmarks moved from my old laptop to my new one. I'm a mainframe guy and often get lost with these PCs. :-)

Thanks...

Jim

I lost ALL of my passwords, saved favorites and am so pissed with my inability to retrieve them. I occurred when I was in the sync settings while personalizing firefox. What gives?