Hi, I hope someone can help me.
Please note I live in UK and I have a Desktop Computer but do not have a mobile phone. I use Firefox browser. This is what happened over 2… (hamaky bebe kokoa)
Hi, I hope someone can help me.
Please note I live in UK and I have a Desktop Computer but do not have a mobile phone. I use Firefox browser. This is what happened over 2 days Thurs and Friday.
28-11-24 THURSDAY @1.38pm
On Thursday morning I used my computer with Firefox browser, and it worked perfectly OK. Then I had to go out shopping @11-15am.
When I came back in doors @1.38PM I turned on my computer, it booted up as normal, then a Blue Screen appeared, with a message from Microsoft re back up in Cloud. I have not actually used Cloud before, although I did try to set it up earlier this year but not completed. So, I thought I would try again.
This time I tried to register for the first time on cloud, I entered my email address and country, date of birth and then a password. Maybe something else, can't remember.
Then it asked for a code number that it said it had sent to my email, but I could not get that email then as I was stuck in between booting up and the Desktop screen.
( I DO NOT HAVE A MOBILE PHONE)
As I did not have the code number, I clicked on, what may have said “not now” or similar message. Anyway, it would not continue so I had no option than to press the back button arrow, top left corner, several times. I think it took me back to the page with choices. I think I clicked remind me in a few days, which took me to the Desktop.
Normally my computer automatically opens Firefox Browser, but this time, I had to open Firefox, still no problem so far and the rest of Thursday OK.
I did not try Microsoft Cloud again on Thursday.
29-11-24 Friday @ about 10.15am
I thought that when I booted up, it may go back to where I left it Thursday, but no.
When I turned on, there was no sign of the Blue Screen or Microsoft Cloud message re Back Up. When computer reached the Desktop, it did not load Firefox but an ERROR MESSAGE.
It said.
ERROR: PLATFORM VERSION "133.0" IS NOT COMPATABLE WITH
MINVERSION >= 132.0.2
MAXVERSION <= 132.0.2
MAYBE TRY TO REINSTALL FIREFOX
It worked perfectly well before I tried to set up Microsoft Cloud yesterday (Thurs 28-11-24) now I cannot load or use Firefox at all, because it comes up with the same message every time. I have tried turning the computer off and back on, no luck.
My worry about Reinstalling Firefox is that I have hundreds of websites saved in bookmarks folders and I am not sure if I would lose them.
At this moment I have had to endure Microsoft Edge which I don't like. Don't put me through any more pain.
Can you please help out a pensioner lost in the modern technological world.
Thank you
David