Mozilla Monitor website will be down for 2 hours starting 5/20/2025 at 6 AM PT. Visit our status site for updates.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox always crashes on first launch; previous session tabs are forgotten

  • 2 valiny
  • 0 manana an'ity olana ity
  • 14 views
  • Valiny farany nomen'i drumbum1098

more options

1. Whenever I open Firefox for the first time since boot, it crashes, and I have to click on it a second time for a window to actually show up. Once it shows up, it's forgotten all about the previous session - none of my tabs re-open, the window opens up maximized.

2. Whenever I close the last open window, my previous tabs are completely forgotten. Checking task manager reveals that there are 10 or 11 Firefox processes that are still running.

  • I have a second Windows 11 device that DOESN'T exhibit any of these issues and works correctly. Closing Firefox does not leave any running processes around.
  • "Open previous windows and tabs" is enabled in options.
  • "Firefox will: Remember history" is set in the History options.
  • Both devices are running Firefox 137.0.2 64 bit.

Problematic PC specs: Edition Windows 11 Pro Version 24H2 Installed on ‎3/‎23/‎2025 OS build 26100.3476 <<< This is different! Experience Windows Feature Experience Pack 1000.26100.54.0 <<< This is different!

Working PC specs: Edition Windows 11 Pro Version 24H2 Installed on ‎3/‎4/‎2025 OS build 26100.3194 Experience Windows Feature Experience Pack 1000.26100.48.0

1. Whenever I open Firefox for the first time since boot, it crashes, and I have to click on it a second time for a window to actually show up. Once it shows up, it's forgotten all about the previous session - none of my tabs re-open, the window opens up maximized. 2. Whenever I close the last open window, my previous tabs are completely forgotten. Checking task manager reveals that there are 10 or 11 Firefox processes that are still running. * I have a second Windows 11 device that DOESN'T exhibit any of these issues and works correctly. Closing Firefox does not leave any running processes around. * "Open previous windows and tabs" is enabled in options. * "Firefox will: Remember history" is set in the History options. * Both devices are running Firefox 137.0.2 64 bit. Problematic PC specs: Edition Windows 11 Pro Version 24H2 Installed on ‎3/‎23/‎2025 OS build 26100.3476 '''<<< This is different!''' Experience Windows Feature Experience Pack 1000.26100.54.0 '''<<< This is different!''' Working PC specs: Edition Windows 11 Pro Version 24H2 Installed on ‎3/‎4/‎2025 OS build 26100.3194 Experience Windows Feature Experience Pack 1000.26100.48.0

Vahaolana nofidina

Starting with #2, it's possible that an off-screen window is preventing your session from actually ending when you close the visible window using the X button. Suggestions:

(1) Close out Firefox using the menu. Either:

  • 3-bar menu button > Exit
  • (menu bar or Alt+F) File > Exit

(2) Check Firefox View for hidden windows. Either:

  • Click the file drawer icon at the left end of the tab bar
  • Type or paste about:firefoxview in the address bar and press Enter to load it

In the left column, click Open Tabs. There should be tab lists for each window. Are there any windows shown here that don't appear on screen? You should be able to close it/them out.

Hamaky an'ity valiny ity @ sehatra 👍 1

All Replies (2)

more options

Vahaolana Nofidina

Starting with #2, it's possible that an off-screen window is preventing your session from actually ending when you close the visible window using the X button. Suggestions:

(1) Close out Firefox using the menu. Either:

  • 3-bar menu button > Exit
  • (menu bar or Alt+F) File > Exit

(2) Check Firefox View for hidden windows. Either:

  • Click the file drawer icon at the left end of the tab bar
  • Type or paste about:firefoxview in the address bar and press Enter to load it

In the left column, click Open Tabs. There should be tab lists for each window. Are there any windows shown here that don't appear on screen? You should be able to close it/them out.

Helpful?

more options

Thank you so much for your help - your suggestion solved both my issues! There was a rouge tab in Firefox view which, after closing, fixed everything.

It's strange though - that open window never appeared in the Windows task bar or while alt-tabbing. I'm not sure if that means it's a Windows or Firefox issue, but at least I know this work around now.

Helpful?

Mametraha fanontaniana

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.