Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

web whats app not working

  • 1 valiny
  • 0 manana an'ity olana ity
  • 13 views
  • Valiny farany nomen'i Nymsi

more options

web whats app not working with this link, unable to login https://web.whatsapp.com

After few seconds page reload many times and stops with this link

https://web.whatsapp.com/?logout_reason=0

find error screen shot attached

web whats app not working with this link, unable to login https://web.whatsapp.com After few seconds page reload many times and stops with this link https://web.whatsapp.com/?logout_reason=0 find error screen shot attached
Sarin'efijery napaingotra

All Replies (1)

more options

Hello birenderkumar21,

We're sorry to hear that the page doesn't work as expected. In order to look for the root cause, please follow the steps below and provide us with more information to troubleshoot your issue.

Information to provide

  • Do you enable Enhanced Tracking Protection (ETP) feature? You can check if ETP is enabled through the shield icon on the URL bar.
  • What kind of ETP setting you have? To find out, go to about:preferences#privacy and let us know if you set it to Standard/Strict/Custom.

Check if the issue is caused by ETP

  • Ensure that ETP is enabled for the site and the issue occur when ETP is enabled.
  • Try disabling ETP and see if the problem persists. If the problem disappears after disabling ETP, then go to the next steps. Otherwise, it's not an ETP-related issue.

Check if the issue is caused by Total Cookie Protection (TCP)

WARNING from the moderator team: Changing Firefox pref from the about:config page can sometimes break Firefox or cause strange behavior. You should only do this if you know what you're doing. Please read Firefox advanced customization and configuration options to learn more.

  • Go to about:config and check if the pref “network.cookie.cookieBehavior” is set at 5, which means that TCP is enabled together with ETP. If the pref value is not 5, then the issue is not TCP-related.
  • Set the pref “network.cookie.cookieBehavior” to 4 and check if the issue still exists. If the issue disappears, then it is a TCP breakage. In that case, you can file a report through Bugzilla or reach out the #anti-tracking team on Matrix.

Check if the breakage is a webcompat issue

  • If your issue is not related to ETP or TCP, proceed to test the page on other browser.
  • If the problem persists in other browser, then it's a general website breakage issue. In this case, you may want to reach out to the website administrator to let them know about the issue.
  • If the page works as expected in other browser, report the issue to Webcompat.

Helpful?

Mametraha fanontaniana

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.