Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Unable to open any tabs, "Gah. Your tab just crashed" after Windows Update

  • 9 valiny
  • 1 manana an'ity olana ity
  • 3 views
  • Valiny farany nomen'i sup68396

more options

Using Firefox 57.0.2 (64 bit), every tab seems to crash today. Prior to today it was sporadic issue, now happens with every tab. Have verified "Hardware Acceleration" is not checked Had Windows Updates early this morning, unsure this had anything to do with it.

Using Firefox 57.0.2 (64 bit), every tab seems to crash today. Prior to today it was sporadic issue, now happens with every tab. Have verified "Hardware Acceleration" is not checked Had Windows Updates early this morning, unsure this had anything to do with it.

All Replies (9)

more options

Was FF a clean install?

more options

Earlier this year I had uninstalled the 32 bit version, 64 bit was a new install then and worked good for quite a while.

more options

What is the best way to get assistance from Mozilla Support for this issue?

more options

You have us, Mozilla Volunteer Support. Some are better than others.

Go the Menu then Tools --> Options --> Performance and untick everything. change the recommended size lower then see how it runs. Note: 0 = No Multiprocessor = slow again. TRY 2 Restart Firefox after making these changes please.

Run Windows Disk Cleanup. ( Note: this should be Pinned and Run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files.

Defrag.

Update Video Card Drivers.

https://support.microsoft.com/en-ca/help/4002019/windows-10-improve-pc-performance

Please let us know if this solved your issue or if need further assistance.

more options

Menu then Tools --> Options --> Performance and untick everything - This was already done. What does this mean, where is this at? not sure what you are asking me to change "change the recommended size lower then see how it runs. Note: 0 = No Multiprocessor = slow again. TRY 2". I ran disk cleanup again, this was already done and is already a weekly task. Ran "Defrag" last night, didn't help. New video card was installed this summer with the latest drivers, checked again to verify, no change. Looking at the "Crash Reports" attempting to figure this out, I see "Crash Reason" shows "EXCEPTION_ACCESS_VIOLATION_WRITE". Any idea what this means? I'm Googling it to see if I can find anything out but would hope you guys would know something.

more options

As stated, I'm using Firefox 57.0.2, but when I look at Control Panel -> uninstall a program, I see 3 versions of Firefox: Mozilla Firefox 49.0.1 (x86 en-US) Installed on 6/22/2017 - Size 92.3 MB - Version 49.0.1 Mozilla Firefox 49.0.1 (x64 en-US) Installed on 12/13/2017 - Size 140 MB - Version 49.0.1 Mozilla Firefox 57.0.2 (x64 en-US) Installed on 12/10/2017 - Size 140 MB - Version 57.0.2

This issue with all tabs crashing started on 12/13/17, which shows above that version 49.0.1 was installed, even though I'm using version 57.0.2 Would this have something to do with my issue? If I go to the location of the Firefox install, there is only one install. If you are going to want me to attempt to clean up the above 3 installs, what would the preferred process be if there is only 1 install directory?

more options

Is Firefox support always this slow?

more options

sup68396 said

Is Firefox support always this slow?

This is a community help forum not a Paid/Hr help forum. This needs to be cleared up. Users help and Mozilla developers reply when they can. Your asking other to answer at beken calling 24/7 isn't what this forum is for. They help when they can to give a answer.

more options

Thanks for the information, wasn't aware this wasn't actual Firefox support. Thought I'd get some assistance here for this issue but guess I'll start adding my bookmarks to Chrome as Firefox is pretty much unusable