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FireFox Browser Fails to Launch; Quits Unexpectedly & Refreshing doesn't help.

  • 12 valiny
  • 6 manana an'ity olana ity
  • 4 views
  • Valiny farany nomen'i Nasinu

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FireFox Browser Fails to Launch; "Quits Unexpectedly" Immediately after launching in OSX. It happened when Chrome stopped working and would only show blank white or black screens. So I uninstalled Chrome restarted my MacBook. Then installed Chrome. After that restart FireFox would not work. Chrome now does. I've tried. Uninstalling and reinstalling fresh, Refreshing from Safe Mode, Disabling AddOns & Extensions via Safe Mode. I've tried to figure out some Script Errors (something about chrome tabs and chrome time?), but only could find articles on going into about:config to lengthen the timing on scripts. Nothing has helped.

I've spent hours on this and even took it to an IT Specialist; we can't figure this one out. Do I really need to re-image my machine to get FireFox back in working order? See Problem Details and System Config:

Process: firefox [1465] Path: /Applications/Firefox.app/Contents/MacOS/firefox Identifier: org.mozilla.firefox Version: 57.0.2 (5717.12.6) Code Type: X86-64 (Native) Parent Process:  ??? [1] Responsible: firefox [1465]

Date/Time: 2017-12-13 09:49:13.222 -0700 OS Version: Mac OS X 10.12.6 (16G1114) Report Version: 12

Time Awake Since Boot: 860 seconds

System Integrity Protection: enabled

Crashed Thread: 1

Exception Type: EXC_BAD_ACCESS (SIGSEGV) Exception Codes: KERN_INVALID_ADDRESS at 0x000000010abc4c92 Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11 Termination Reason: Namespace SIGNAL, Code 0xb Terminating Process: exc handler [0]

External Modification Warnings: Thread creation by external task.

Model: MacBookPro12,1, BootROM MBP121.0171.B00, 2 processors, Intel Core i7, 3.1 GHz, 16 GB, SMC 2.28f7 Graphics: Intel Iris Graphics 6100, Intel Iris Graphics 6100, Built-In

All Replies (12)

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I assume that you do not get the Firefox crash reporter?

Maybe try to start Firefox via a terminal window to see if that shows some error messages that reveal what is going on.

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cor-el said

I assume that you do not get the Firefox crash reporter? Maybe try to start Firefox via a terminal window to see if that shows some error messages that reveal what is going on.

From Terminal on Mac I see this:

/Applications/Firefox.app/Contents/MacOS/firefox-bin -safe-mode [Parent 14790, Gecko_IOThread] WARNING: parent WaitForMessage() failed: 0x10004003 (ipc/rcv) timed out: file /builds/worker/workspace/build/src/ipc/glue/GeckoChildProcessHost.cpp, line 946 [Parent 14790, Gecko_IOThread] WARNING: Failed to launch tab subprocess: file /builds/worker/workspace/build/src/ipc/glue/GeckoChildProcessHost.cpp, line 647 [Parent 14790, Gecko_IOThread] WARNING: parent WaitForMessage() failed: 0x10004003 (ipc/rcv) timed out: file /builds/worker/workspace/build/src/ipc/glue/GeckoChildProcessHost.cpp, line 946 [Parent 14790, Gecko_IOThread] WARNING: Failed to launch tab subprocess: file /builds/worker/workspace/build/src/ipc/glue/GeckoChildProcessHost.cpp, line 647 [Parent 14790, Gecko_IOThread] WARNING: parent WaitForMessage() failed: 0x10004003 (ipc/rcv) timed out: file /builds/worker/workspace/build/src/ipc/glue/GeckoChildProcessHost.cpp, line 946 [Parent 14790, Gecko_IOThread] WARNING: Failed to launch tab subprocess: file /builds/worker/workspace/build/src/ipc/glue/GeckoChildProcessHost.cpp, line 647

I see "Failed to launch tab subprocess" 4 times. How do I fix that?

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I just got this error in safe mode: Warning Unresponsive Script: chrome://global/content/bindings/browser.xml:276

I got that after changing browser.tabs.remote.autostart.2 to false under about:config per instructions found here: https://forum.winehq.org/viewtopic.php?f=8&t=28450

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Update: I can now browse in Safe Mode. Whereas before it would just hang. However, closing the program and restarting results in the same error:

Quits Unexpectedly" Immediately upon launching in OSX

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If can get up long enough...... Go the 3 Bar Menu then Options --> General ---> Performance and untick everything. change the recommended size lower then see how it runs. Note: 0 = No Multiprocessor = slow again. TRY 2 Restart Firefox after making these changes please.

Please let us know if this solved your issue or if need further assistance.

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Pkshadow said

If can get up long enough...... Go the 3 Bar Menu then Options --> General ---> Performance and untick everything. change the recommended size lower then see how it runs. Note: 0 = No Multiprocessor = slow again. TRY 2 Restart Firefox after making these changes please. Please let us know if this solved your issue or if need further assistance.

Yeah, I already tried that... about: preferences > Performance > Unchecked: Use recommended performance settings and Use hardware acceleration when available.

Still crashes immediatly at start up.

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Can you access the about:support page in safe mode or in normal mode?

Try to disable multi-process entirely to see if that prevents the error messages about creating tab sub processes.

You can disable multi-process windows in Firefox by setting these prefs to false on the about:config page.

  • browser.tabs.remote.autostart = false
  • browser.tabs.remote.autostart.2 = false

You can also check for Sandbox issues.

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cor-el said

Can you access the about:support page in safe mode or in normal mode? Try to disable multi-process entirely to see if that prevents the error messages about creating tab sub processes. You can disable multi-process windows in Firefox by setting these prefs to false on the about:config page.
  • browser.tabs.remote.autostart = false
  • browser.tabs.remote.autostart.2 = false
You can also check for Sandbox issues.

I can access about:support from Safe Mode (SEE BELOW)

I already had this:

  • browser.tabs.remote.autostart = false
  • browser.tabs.remote.autostart.2 = false

and checked the Sandbox; and found: a lot of these: -[ActivityTracker appDidLaunchOrBecomeFront:launched:] [910:<private>] -- <private> Maybe this will help: Removing excessive log: file:///Users/nasinu/Library/Logs/DiagnosticReports/firefox_2017-12-12-093130_M265554C3FVH8.crash

Troubleshooting Information: Application Basics


Name: Firefox Version: 57.0.2 Build ID: 20171206182557 Update Channel: release User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.12; rv:57.0) Gecko/20100101 Firefox/57.0 OS: Darwin 16.7.0 Multiprocess Windows: 0/1 (Disabled) Web Content Processes: Stylo: true (enabled by default) Google Key: Found Mozilla Location Service Key: Found Safe Mode: true

Crash Reports for the Last 3 Days


All Crash Reports (including 1 pending crash in the given time range)

REPORT LINK: https://crash-stats.mozilla.com/report/index/a65f0332-afc7-43ce-ba2e-f93d60171215

Firefox Features


Name: Activity Stream Version: 2017.11.07.1100-7f4e3634 ID: activity-stream@mozilla.org

Name: Application Update Service Helper Version: 2.0 ID: aushelper@mozilla.org

Name: Firefox Screenshots Version: 19.2.0 ID: screenshots@mozilla.org

Name: Follow-on Search Telemetry Version: 0.9.6 ID: followonsearch@mozilla.com

Name: Form Autofill Version: 1.0 ID: formautofill@mozilla.org

Name: Multi-process staged rollout Version: 3.05 ID: e10srollout@mozilla.org

Name: Photon onboarding Version: 1.0 ID: onboarding@mozilla.org

Name: Pocket Version: 1.0.5 ID: firefox@getpocket.com

Name: Shield Recipe Client Version: 76.1 ID: shield-recipe-client@mozilla.org

Name: Web Compat Version: 1.1 ID: webcompat@mozilla.org

Extensions


Name: Cisco WebEx Extension Version: 1.0.13 Enabled: false ID: ciscowebexstart1@cisco.com

Name: Symantec DLP Extension Version: 0.1 Enabled: false ID: jid1-Ac8ZCp3D7hI8GQ@jetpack

Graphics


Features Compositing: Basic Asynchronous Pan/Zoom: none WebGL 1 Driver WSI Info: - WebGL 1 Driver Renderer: WebGL is currently disabled. WebGL 1 Driver Version: - WebGL 1 Driver Extensions: - WebGL 1 Extensions: - WebGL 2 Driver WSI Info: - WebGL 2 Driver Renderer: WebGL is currently disabled. WebGL 2 Driver Version: - WebGL 2 Driver Extensions: - WebGL 2 Extensions: - GPU #1 Active: Yes Vendor ID: 0x8086 Device ID: 0x162b

Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend: skia AzureContentBackend: skia AzureFallbackCanvasBackend: none TileHeight: 1024 TileWidth: 1024 Decision Log HW_COMPOSITING: disabled by user: Disabled by pref blocked by runtime: Acceleration blocked by safe-mode OPENGL_COMPOSITING: unavailable by default: Hardware compositing is disabled WEBRENDER: opt-in by default: WebRender is an opt-in feature unavailable by runtime: Build doesn't include WebRender



Media


Audio Backend: audiounit Max Channels: 2 Preferred Channel Layout: stereo Preferred Sample Rate: 44100 Output Devices Name: Group Headphones: AppleHDAEngineOutput:1B,0,1,1:0 Input Devices Name: Group Internal Microphone: AppleHDAEngineInput:1B,0,1,0:1

Important Modified Preferences


browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.frecency_experiment: 1 browser.download.useDownloadDir: false browser.places.smartBookmarksVersion: 8 browser.sessionstore.upgradeBackup.latestBuildID: 20171206182557 browser.startup.homepage: www.google.com browser.startup.homepage_override.buildID: 20171206182557 browser.startup.homepage_override.mstone: 57.0.2 browser.tabs.remote.autostart.2: false browser.urlbar.lastSuggestionsPromptDate: 20171212 browser.urlbar.timesBeforeHidingSuggestionsHint: 0 dom.disable_open_during_load: false dom.push.userAgentID: ad48430917d1463fbf96877b54819202 extensions.lastAppVersion: 57.0.2 font.internaluseonly.changed: false layers.acceleration.disabled: true media.eme.enabled: false media.gmp-gmpopenh264.enabled: false media.gmp-manager.buildID: 20171206182557 media.gmp-manager.lastCheck: 1513236585 media.gmp-widevinecdm.enabled: false media.gmp.storage.version.observed: 1 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1513102445 places.history.expiration.transient_current_max_pages: 77183 plugin.disable_full_page_plugin_for_types: application/pdf security.sandbox.content.tempDirSuffix: {f8d7bd56-c14f-3a4e-8d53-b402ed749628} security.sandbox.logging.enabled: true services.sync.declinedEngines: services.sync.engine.prefs.modified: false services.sync.lastPing: 1513237242 services.sync.lastSync: Thu Dec 14 2017 17:38:02 GMT-0700 (MST) storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1513102444

Important Locked Preferences


Places Database


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.17 Version in use: 4.17

NSS Expected minimum version: 3.33 Version in use: 3.33

NSSSMIME Expected minimum version: 3.33 Version in use: 3.33

NSSSSL Expected minimum version: 3.33 Version in use: 3.33

NSSUTIL Expected minimum version: 3.33 Version in use: 3.33

Experimental Features


Sandbox


Content Process Sandbox Level: 3 Effective Content Process Sandbox Level: 3

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Yeah, I guess I stumped the FireFox Community... No updates for 2 days. Sigh.

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I followed these steps and to remove everything associated with mozilla/firefox. Then emptied the trash and restarted, downloaded the 57.0.4.dmg and installed. Same issue... how in the world is this still an issue!?! Can anyone help? Obviously, I'm over looking something.

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Nasinu said

I followed these steps and to remove everything associated with mozilla/firefox. Then emptied the trash and restarted, downloaded the 57.0.4.dmg and installed. Same issue... how in the world is this still an issue!?! Can anyone help? Obviously, I'm over looking something.

Using this link: http://www.fortewebsolutions.co.uk/completely-remove-firefox-mac-osx/

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This is the latest crash report:

Process: firefox [845] Path: /Applications/Firefox.app/Contents/MacOS/firefox Identifier: org.mozilla.firefox Version: 57.0.4 (5718.1.3) Code Type: X86-64 (Native) Parent Process:  ??? [1] Responsible: firefox [845] User ID: 30769009

Date/Time: 2018-01-04 19:10:02.169 -0700 OS Version: Mac OS X 10.12.6 (16G1114) Report Version: 12 Anonymous UUID: BE5D2F78-84E7-F279-F394-085239FA881B


Time Awake Since Boot: 160 seconds

System Integrity Protection: enabled

Crashed Thread: 1

Exception Type: EXC_BAD_ACCESS (SIGSEGV) Exception Codes: KERN_INVALID_ADDRESS at 0x0000000103ecfc92 Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11 Termination Reason: Namespace SIGNAL, Code 0xb Terminating Process: exc handler [0]

External Modification Warnings: Thread creation by external task.

VM Regions Near 0x103ecfc92:

   VM_ALLOCATE            0000000100992000-0000000100997000 [   20K] rw-/rwx SM=COW  

-->

   __TEXT                 000000010c25f000-000000010c29d000 [  248K] r-x/rwx SM=COW  /usr/lib/dyld

Application Specific Information: dyld: launch, loading dependent libraries @executable_path/libmozglue.dylib

Thread 0: 0 dyld 0x000000010c288ac6 __fcntl + 10 1 dyld 0x000000010c28851b fcntl + 183 2 dyld 0x000000010c2730bf ImageLoaderMachO::loadCodeSignature(linkedit_data_command const*, int, unsigned long long, ImageLoader::LinkContext const&) + 141 3 dyld 0x000000010c278d79 ImageLoaderMachOCompressed::instantiateFromFile(char const*, int, unsigned char const*, unsigned long, unsigned long long, unsigned long long, stat const&, unsigned int, unsigned int, linkedit_data_command const*, encryption_info_command const*, ImageLoader::LinkContext const&) + 233 4 dyld 0x000000010c27231e ImageLoaderMachO::instantiateFromFile(char const*, int, unsigned char const*, unsigned long, unsigned long long, unsigned long long, stat const&, ImageLoader::LinkContext const&) + 164 5 dyld 0x000000010c262e75 dyld::loadPhase6(int, stat const&, char const*, dyld::LoadContext const&) + 549 6 dyld 0x000000010c2689da dyld::loadPhase5(char const*, char const*, dyld::LoadContext const&, unsigned int&, std::__1::vector<char const*, std::__1::allocator&lt;char const*&gt; &gt;*) + 817 7 dyld 0x000000010c26868f dyld::loadPhase4(char const*, char const*, dyld::LoadContext const&, unsigned int&, std::__1::vector<char const*, std::__1::allocator&lt;char const*&gt; &gt;*) + 170 8 dyld 0x000000010c26820a dyld::loadPhase3(char const*, char const*, dyld::LoadContext const&, unsigned int&, std::__1::vector<char const*, std::__1::allocator&lt;char const*&gt; &gt;*) + 992 9 dyld 0x000000010c267b83 dyld::loadPhase1(char const*, char const*, dyld::LoadContext const&, unsigned int&, std::__1::vector<char const*, std::__1::allocator&lt;char const*&gt; &gt;*) + 135 10 dyld 0x000000010c2628ff dyld::loadPhase0(char const*, char const*, dyld::LoadContext const&, unsigned int&, std::__1::vector<char const*, std::__1::allocator&lt;char const*&gt; &gt;*) + 197 11 dyld 0x000000010c262573 dyld::load(char const*, dyld::LoadContext const&, unsigned int&) + 186 12 dyld 0x000000010c268ff0 dyld::libraryLocator(char const*, bool, char const*, ImageLoader::RPathChain const*, unsigned int&) + 55 13 dyld 0x000000010c26fa46 ImageLoader::recursiveLoadLibraries(ImageLoader::LinkContext const&, bool, ImageLoader::RPathChain const&, char const*) + 626 14 dyld 0x000000010c26ed45 ImageLoader::link(ImageLoader::LinkContext const&, bool, bool, bool, ImageLoader::RPathChain const&, char const*) + 89 15 dyld 0x000000010c26432a dyld::link(ImageLoader*, bool, bool, ImageLoader::RPathChain const&, unsigned int) + 157 16 dyld 0x000000010c265668 dyld::_main(macho_header const*, unsigned long, int, char const**, char const**, char const**, unsigned long*) + 3360 17 dyld 0x000000010c260249 dyldbootstrap::start(macho_header const*, int, char const**, long, macho_header const*, unsigned long*) + 470 18 dyld 0x000000010c260036 _dyld_start + 54 </p>

Thread 1 Crashed: 0  ??? 0x0000000103ecfc92 0 + 4360830098

Thread 1 crashed with X86 Thread State (64-bit):

 rax: 0x0000000000000000  rbx: 0x0000000100994f94  rcx: 0x00007fffe75d413a  rdx: 0xffffffffffffffff
 rdi: 0x0000000100994f94  rsi: 0x0000000100992000  rbp: 0x0000000100994ff4  rsp: 0x0000000100994f6c
  r8: 0x0000000006010010   r9: 0x0000000000000000  r10: 0x0000000000000000  r11: 0x0000000000000247
 r12: 0x0000000000000000  r13: 0x0000000000000000  r14: 0x0000000100992000  r15: 0x00007ffff03a6070
 rip: 0x0000000103ecfc92  rfl: 0x0000000000010246  cr2: 0x00007fff5f26f000
 

Logical CPU: 0 Error Code: 0x0200005c Trap Number: 133


Binary Images:

      0x100987000 -        0x100988fff +org.mozilla.firefox (57.0.4 - 5718.1.3) <B3801DE6-CE84-3E33-9433-7060B9DA51C2> /Applications/Firefox.app/Contents/MacOS/firefox
      0x10c25f000 -        0x10c29cdc7  dyld (433.5) <322C06B7-8878-311D-888C-C8FD2CA96FF3> /usr/lib/dyld
   0x7fffd0adf000 -     0x7fffd0cebff7  com.apple.audio.toolbox.AudioToolbox (1.14 - 1.14) <AF56E94D-5F38-3718-99A3-D23BA0B56BA9> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
   0x7fffd1703000 -     0x7fffd1703fff  com.apple.Cocoa (6.11 - 22) <85EDFBE1-75F0-369E-8CA8-C6A639B98FA6> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
   0x7fffd370e000 -     0x7fffd3710ff7  com.apple.ExceptionHandling (1.5 - 12) <23464743-95E9-3EA7-868F-FE6DA0B17449> /System/Library/Frameworks/ExceptionHandling.framework/Versions/A/ExceptionHandling
   0x7fffe6bab000 -     0x7fffe6f7d047  libobjc.A.dylib (709.1) <70614861-0340-32E2-85ED-FE65759CDFFA> /usr/lib/libobjc.A.dylib

External Modification Summary:

 Calls made by other processes targeting this process:
   task_for_pid: 1
   thread_create: 1
   thread_set_state: 0
 Calls made by this process:
   task_for_pid: 0
   thread_create: 0
   thread_set_state: 0
 Calls made by all processes on this machine:
   task_for_pid: 630
   thread_create: 1
   thread_set_state: 0

VM Region Summary: ReadOnly portion of Libraries: Total=120.3M resident=0K(0%) swapped_out_or_unallocated=120.3M(100%) Writable regions: Total=8440K written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=8440K(100%)

                               VIRTUAL   REGION 

REGION TYPE SIZE COUNT (non-coalesced)

===== ======= =

STACK GUARD 56.0M 2 Stack 8192K 2 VM_ALLOCATE 40K 3 __DATA 1144K 7 __LINKEDIT 114.2M 4 __TEXT 6288K 7 shared memory 8K 3

===== ======= =

TOTAL 185.5M 21

Model: MacBookPro12,1, BootROM MBP121.0171.B00, 2 processors, Intel Core i7, 3.1 GHz, 16 GB, SMC 2.28f7 Graphics: Intel Iris Graphics 6100, Intel Iris Graphics 6100, Built-In Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1867 MHz, 0x02FE, 0x4544464232333241314D412D4A442D460000 Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1867 MHz, 0x02FE, 0x4544464232333241314D412D4A442D460000 AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x133), Broadcom BCM43xx 1.0 (7.21.171.133.1a2) Bluetooth: Version 5.0.5f1, 3 services, 27 devices, 1 incoming serial ports Network Service: Wi-Fi, AirPort, en0 Serial ATA Device: APPLE SSD SM0512G, 500.28 GB USB Device: USB 3.0 Bus USB Device: Bluetooth USB Host Controller Thunderbolt Bus: MacBook Pro, Apple Inc., 27.1