Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

My printer will not work - and I've tried everything I could find in Help related to the matter

  • 2 valiny
  • 6 manana an'ity olana ity
  • 2 views
  • Valiny farany nomen'i royver

more options

Firefox V32.0 with Windows 7 Pro (V6.1 build 7601, SP1) . The printers work with other browsers. The message is "an error occurred while printing". The message is the same regardless of which printer I select in Firefox. I have followed all instructions in the Help article for Fix Printer Problems in Firefox and I have removed and re-installed Firefox.

Firefox V32.0 with Windows 7 Pro (V6.1 build 7601, SP1) . The printers work with other browsers. The message is "an error occurred while printing". The message is the same regardless of which printer I select in Firefox. I have followed all instructions in the Help article for Fix Printer Problems in Firefox and I have removed and re-installed Firefox.

All Replies (2)

more options

I understand that you are having issues printing in Firefox even after resetting the Firefox printer issues. Can you please elaborate a bit on what you have tried and the steps you are taking to print? For example what menu you are using.

more options

I have done everything in the following link https://support.mozilla.org/en-US/kb/fix-printing-problems-firefox And I have uninstalled and re-installed Firefox.

Both printers I have in my network operate without issue in Word, Excel and Internet Explorer. Both my printers operate without issue on my other computers.

I access the print menu from the File menu and/or from the dialogue box in the upper right corner of Firefox. Both methods generate a print preview screen. And when I click on the Print button in the top left corner of the preview, I get a “Printing” progress box which shows a full green bar, but before the printer is activated, I get a “Printer Error” box with the message “An error occurred while printing”.