Thunderbird Support Forum

I am using Windows 11 and Thunderbird. A few days ago I was asked to type my password every time I opened the mail program. But the password is not accepted now. I have used the mail program for years without this problem. How do I fix it?

After installing Thunderbird I want to set up my existing email address (gmail)

I set my name, email address, password (also check if it's the right one and it is). Then try to config IMAP (imap.gmail.com with port 143 for STARTTLS and OAuth2) and STMP (smtp.gmail.com with port 587for STARTTLS and OAuth2), in both IMAP and STMP I tried also SSL/TLS (993 imap /465stmp) and various of Auth method. The result is that I am unable to Done it (probably some wrong settings in STMP) I tried everything and don't know what to do.

could you help me?

Starting from the app menu button ≡ or the main menu, choose Tools -> Developer Tools -> Error Console.

Copy the text given below and paste it into the Console.

If using version 78 or later, copy and paste the following text: openDialog("chrome://pippki/content/resetpassword.xhtml"

Click the Evaluate button.

If you do not see an 'Evaluate' button, press Return or Enter on your keyboard.

When prompted with the confirmation dialog box, click the Reset button.

The problem is that I don't see an "EVALUATE" button

This after I upgraded to the latest version of Thunderbird.

I have been successfully using Thunderbird (TB) with gmail for years, including via OAuth2 after gmail started requiring it. However, recently one of my gmail accounts stopped working. This seems to have happened when gmail incorrectly thought that I was attempting access from a new client or a new computer and required that OAuth2 authorization be re-established. Now any attempt to access the account from Thunderbird (receiving or sending mail) results in the OAuth2 pop-up window requesting that I allow Thunderbird to access my gmail account. I select "allow", the pop-up closes, and Thunderbird shows "Host contacted, sending login information..." but it never succeeds. After about 2 minutes, it times out with no further message. I have a second gmail account configured in the same instance of Thunderbird, and it continues to work without difficulty; for that account, gmail has not required that OAuth2 authorization be re-established. I am running TB 114.4.1 on Windows 10. I have ensured that cookies are enabled in TB and local storage of passwords in TB is disabled. In my Google account (the one that does not work in TB), I see that access for Thunderbird has been enabled.

I have tried many things, including moving my TB profile to a different folder and uninstalling/installing TB cleanly (no pre-existing profile). Attempting to set up the gmail account in the new installation fails in the same way, when trying to get OAuth2 authorization. Attempting to set up the other gmail account, which was previously working, now also fails. By moving my old profile back to its normal location and re-installing TB, I can get back to where I was (one gmail account works, the other fails).

I have access to another computer, belonging to a friend, also running Windows 10 and having TB installed. In that instance of TB, I tried creating an account tied to the gmail account that is not working in my computer. There I was able to set up OAuth2 access successfully. That TB installation is old, running version 91.7.0. I tried installing TB 91.7.0 on my computer, but there the OAuth2 authorization process still fails.

I have read RFC 6749, which describes how OAuth2 works. It says:

  "The abstract OAuth 2.0 flow illustrated in Figure 1 describes the
  interaction between the four roles and includes the following steps:
  (A)  The client requests authorization from the resource owner.  The
       authorization request can be made directly to the resource owner
       (as shown), or preferably indirectly via the authorization
       server as an intermediary.
  (B)  The client receives an authorization grant, which is a
       credential representing the resource owner's authorization,
       expressed using one of four grant types defined in this
       specification or using an extension grant type.  The
       authorization grant type depends on the method used by the
       client to request authorization and the types supported by the
       authorization server.
  (C)  The client requests an access token by authenticating with the
       authorization server and presenting the authorization grant.
  (D)  The authorization server authenticates the client and validates
       the authorization grant, and if valid, issues an access token.
  (E)  The client requests the protected resource from the resource
       server and authenticates by presenting the access token.
  (F)  The resource server validates the access token, and if valid,
       serves the request."

Apparently the failure is occurring at step (C) or (D). Either TB fails to request the token correctly, or the authorization server fails to issue the token. Step (B) succeeds; the pop-up requests my username and password, and those are accepted; if I intentionally type the wrong password, it fails.

I still have access to my mail in the problematic gmail account using gmail's web client, but I really need access via a client on my own computer, preferably TB, so that I can store messages locally and sort/access them in more flexible ways.

Please help. I've been struggling with this for many weeks, and I've spent countless hours trying to fix it.

--Larry

I would like to access the emails I received and sent under an account that no longer exists. All the data is still local, in my profile and I can see a partial preview of the messages when I run a search in TB, but double-clicking on one of those only returns a blank page. What's the best way to read those ghost messages ? Thank you for your help,

Hi, I am not sure how it happened, I am now in a position where I can't use my Thunderbird properly. Every time I open TB, it asks for "please enter your Primary Password" which I don't have/deleted? If a try to remove the tick from "Use a Primary Password" it opens a box requesting my Current Password, I have tried the last one and the one before, none are accepted. When I search in Saved logins, it seems to me to be empty. in short I seem to need a current password to change my password. It is a vicious loop. Can any one help sort this out, Please Thank you from Ilio Pieroni

I have spent the last TWO HOURS trying to find an answer to what should be a simple problem, and it seems not to exist!

I need to find out WHERE Firebird lists my email account PASSWORD.

I do NOT want to reset my password.

I simple need to know WHAT my password is, and since I set up the account [actually a few accounts] several years ago, my notes are evidently null and void, because none of those passwords seem to work.

My email is through verizon.net, which is one of the problems because they gave all of their email coltrol to AOL, which thouroughly sucks, and they seem not to have anyone who speaks fluent English who can assist me in FINDING the current password!

If ANYONE can help, it would be most greatly appreciated!!

This started when I received an email that spoofed my own email address and I marked it "Junk". The problem is that I send myself emails with reminders and other information that I want to access later. Now, whenever I send myself an email, it ends in Junk. I made sure my email address is in all of the address/contacts lists on Thunderbird. Every time emails from my own address end up in Junk, I use shift+J to mark them "not junk". I have done this at least a 100 times for numerous messages. I disabled junk processing, restarted, delete the junk folder, re-enable junk processing, start thunderbird again. How can I remove my own email address from the Junk filter?

Lately I have been getting a lot of spam and have identified all coming into my inbox as spam. Now many are automatically moved to junk mail box and that is a good thing. Unfortunately it also seems to be slowing Thunderbird down. I am afraid that many of the "Filters" generated may be duplicated. Is it possible to see them and maybe edit them to reduce the impact on my system?

I am using Thunderbird for two gmail accounts. I am trying to add another account (not gmail). My coworkers can use Thunderbird no problem, but my set up receives the message in the subject line. I'm trying to do IMAP, SSL/TLS for both input and output. I am on Windows 11 and the latest version of TB. I can access the account no problem in outlook. I have cleared old passwords, turned Windows Defender off (and subsequently back on) and most everything else suggested in the forums. My coworker has the same settings for multiple things we have checked and his works. I'd love to be able to use TB for my email. Any help would be appreciated. It seems like this has been a problem for lots of people over the years. Thank you.

Hi, I did put a sender of a daily newsletter in the address book. I did use "Mark as Not Junk" with every newsletter of that sender in the last couple of months. . But Thunderbird always and every day lists the newsletter as Junk. (the sender is Smithsonian Magazine) So training the Junk filter does not work. How to change this failure of Thunderbird? Thanks for your attention and answer.

I have a droplet and domain at DigitalOcean. I’ve added users and I’m logging into their mail accounts with ThunderBird. I can send and receive mail between these users, but I can’t get mail from these mail accounts to Gmail and vice versa. No error. Also, when I checked the BlackList status, I saw that my droplet-IP address is in the BlackList: RATS Spam, SORBS SPAM, UCEPROTECTL3. How can I solve the problem?

I can send emails just fine, but cannot receive any. After a few moments, I get a popup saying my login to the mail server failed, and I can retry, enter new password, or cancel. When I click on Enter New Password, nothing happens. No new dialog box appears. Retry just keeps repeating the same error.

This issue arose when I changed my password on the webserver, and then attempted to update my password in TB under Privacy and Security/Saved Passwords, but only the smtp server is listed. I must have deleted the pop address. I don't see a way to add it back. Other than removing the account and creating a new one, is there a way to add the pop address? Many thanks.

Yesterday I set up a new password. Then said sending a code. Cannot get the code as I can not get messages or send out messages on your site. My other device is my phone to get a code. I am only in your site as I kept clicking the screen several times and you popped up. Forgot my original password. I am getting your messages on Spectrum Webmail. At the end of January I could not sent out an email; then could not receive an email. Was working fine up to then. Do not know what happened. Just want to get back on Thunderbird as I have important folders and my contacts.

bold textFor the second time, T-Bird is demanding a PW for my mail,or at least it seems to be T-Bird. I can access my mail via my Edge Browser but I cannot get beyond the demand for a PW that I have not assigned!

Server at mailin.telia.com will not accept my new passwords for two of my accounts, and does not ask for password, when trying to gett mail via Thunderbird. Webmail and Mail in iOS on iPad works problemfree. Is there no place in Settings for Thunderbird where I can put in password? Haven't found any. So far T has always asked for PW when new account. Never had a problem before.

Thunderbird 115.2.1 for MacOS High Sierra 10.13.6 on iMac (mid 2011)

My ISP suggested I change my password, and I did so. I also deleted the stored passwords, and followed the direction supplied, in the help section "Did your ability to receive mail suddenly stop? Was it working before?" it also explained "Close and re-open Thunderbird. You will be prompted to enter a new password for the account."

I'm not getting the prompt, and I'm unable to input the new password. How can I resolve this issue?

Thanks, Patrick