Thunderbird Support Forum

Hello, I have two email addresses, one personnel, one business. The other night, Thunderbird asked me to download an update. Since downloading the update, all my business emails and subfolders are gone and have been replaced by my personnel email address and subfolders. (in the left hand pane - pic attached) The business emails and subfolders are on my main server yahoo, but are not on my Thunderbird program. Can someone help me to recover the business email address emails and subfolders? Thank you.

i did follow this guide https://www.strato.de/faq/mail/so-lauten-die-strato-e-mail-server/

im software developer so i know how to set up such stuff in thunderbird.

but i cant recieve, or sent mails.

please help

When encountering a problem with a new release and wanting to downgrade back to an older (working) version - especially if some plugin I depend on hasn't been updated yet. The current version is well marked, but it would be helpful if the older versions had a subject line like "Release 115.x.x (github commit id)" so we can do better than walk back one release at a time. All flatpak examples for rollback show meaningful subject lines, but Thunderbird and other flatpaks I actually use don't seem to.

1. flatpak remote-info --log flathub app/org.mozilla.Thunderbird

Thunderbird - Thunderbird is a free and open source email, newsfeed, chat, and calendaring client

       ID: org.mozilla.Thunderbird
      Ref: app/org.mozilla.Thunderbird/x86_64/stable
     Arch: x86_64
   Branch: stable
  Version: 115.9.0

...

   Commit: ec99a6e7155ef2ce8fbb88a45c9ce50f3213289cdf6c0f77825b622f30fa7845
   Parent: 6e23bd3c0dbb2ea57192a120e9d4c431ee192e454e0cc11452184392f14e6fab
  Subject: Export org.mozilla.Thunderbird
     Date: 2024-03-19 14:02:18 +0000
  History: 

   Commit: 6e23bd3c0dbb2ea57192a120e9d4c431ee192e454e0cc11452184392f14e6fab
  Subject: Export org.mozilla.Thunderbird
     Date: 2024-03-05 07:25:45 +0000

   Commit: 1d7a72d99a0e77fc16bdd610d356f4eea0626dfaf95fa572744451502b9f4128
  Subject: Export org.mozilla.Thunderbird
     Date: 2024-03-05 07:04:30 +0000

Bonjour Madame/Monsieur. Depuis 2 jours voici le message qui s'affiche à toutes mes tentatives de connexion à ma boite mail :

Échec de la connexion depuis le serveur imap.orange.fr avec le nom d’utilisateur robert.verger0524@orange.fr.

Que dois-je faire ? Cordialement. Dr. Robert Verger.

Hi, I am running Thunderbird v. 115.9.0 on Windows 10 on my desktop. I have been forced by Rogers in Canada to migrate my internet service from their legacy internet service to Rogers Ignite with its Ignite (Comcast) gateway. My email accounts were supposed to be migrated automatically, but, for reasons unknown, were not, and a tech support representative had to migrate them from the old legacy service to Ignite. After that was done, I opened Thunderbird, and was asked to authenticate my 2 Rogers/Yahoo email accounts, one of which is my primary account, the other a secondary account. I was asked to authenticate the secondary account first, which went well. I then clicked on my primary account in the left-hand pane and was again asked to authenticate, but the dialogue box showed it was for the secondary account. Thinking that this secondary account authentication was just being repeated for no particular reason, and not thinking that the email address in the authentication request box could be changed, I clicked Agree. My primary account is now showing the exact same emails as are listed in the secondary account, and I'm extremely concerned that I will not be able to recover all of the thousands of emails in my primary account, many of which are business-related. When I log into my primary account on the Rogers/Yahoo mail website, the emails in the primary account are still showing, so I know they are still on the Rogers IMAP server. However, I really want to continue to use my primary account on Thunderbird. I'm not sure if I should delete the primary account and recreate it - the Rogers support tech said that deleting the account may result in an issue where my current password for a re-created primary account may not be recognized, so I'm leaving things as they are until I hear back. It the advice is to not delete and recreate the account, what steps can I take to recover the emails on my primary account in Thunderbird. Thanks in advance for any help and advice that can be provided. LES.

We have been using Thunderbird with a Cox email account. Cox has just transferred all its customers to Yahoo. I want to use Thunderbird with Yahoo. How do I set that up?

Cox has tranferred my email accounts to Yahoo. I need to know how to connect back to Thunderbird. Had a discussion on your FB group with ANJE YELF.. She said to leave a message here and she would get back to me on how to do that. I have imap.

Linda Brody

Hi, I am running Thunderbird v. 115.9.0 on Windows 10 on my desktop. I have been forced by Rogers in Canada to migrate my internet service from their legacy internet service to Rogers Ignite with its Ignite (Comcast) gateway. My email accounts were supposed to be migrated automatically, but, for reasons unknown, were not, and a tech support representative had to migrate them from the old legacy service to Ignite. After that was done, I opened Thunderbird, and was asked to authenticate my 2 Rogers/Yahoo email accounts, one of which is my primary account, the other a secondary account. I was asked to authenticate the secondary account first, which went well. I then clicked on my primary account in the left-hand pane and was again asked to authenticate, but the dialogue box showed it was for the secondary account. Thinking that this secondary account authentication was just being repeated for no particular reason, and not thinking that the email address in the authentication request box could be changed, I clicked Agree. My primary account is now showing the exact same emails as are listed in the secondary account, and I'm extremely concerned that I will not be able to recover all of the thousands of emails in my primary account, many of which are business-related. When I log into my primary account on the Rogers/Yahoo mail website, the emails in the primary account are still showing, so I know they are still on the Rogers IMAP server. However, I really want to continue to use my primary account on Thunderbird. I'm not sure if I should delete the primary account and recreate it - the Rogers support tech said that deleting the account may result in an issue where my current password for a re-created primary account may not be recognized, so I'm leaving things as they are until I hear back. It the advice is to not delete and recreate the account, what steps can I take to recover the emails on my primary account in Thunderbird. Thanks in advance for any help and advice that can be provided. LES.

Hi,

I have several profiles in Thunderbird 115.9.0 (64-bit) on Win10 with each profile having few different email accounts which got created over a period of time since we had changed some mail service providers (mail hosting server) earlier.

Profile A1 -Email account a -Email account b (period Jan2022 - till date) -Email account c

Profile A2 -Email account p (period Jan 2020 to May 2020) -Email account q -Email account r

Profile A3 -Email account x (period Apr 2020 to Aug 2020) -Email account y

Profile A4 -Email account z (period Jan 2017 to Dec2019)

In reality the email account "b", "p", "x" & "z" are the same.

Question 1) So how ii can merge all my emails from different emails accounts located into different Profiles into a one single mail account and profile. Please note that the option to retrieve old mails from server is not there as the service provider has changed so i want to merge all past emails into one mail folder from local TB database only.

Question 2) After merging, there might be some duplicate emails in the same folder. How do i remove the duplicates and keep single copy.

Please advise.

Thnx & Regards Tejas

Just set up Thunderbird - inbox for email account mainly looks fine, except for entries at top of list with only time shown in last column - these are a variety of dates. After that section, my list of inbox messages proper starts. Can I get these initial entries not to display? (or if they have to, why?)

We've enjoyed T'bird on this PC for several years. About a year ago my wife got a new laptop; it came with Outlook as the default email program. It worked only fairly well, but now it has pretty much bitten the dust. I installed T'bird for her and it's working fairly well, but with a couple minor bugs. First, there is no address book in it and also the menu bar across the top is missing. HELP!!!!!

I'd like to uninstall Beta and install regular. But I have very little space. I can move all my local folders to a temp disk (that would be about 8 GB). How much space is needed to install regular Tbird?

I'm trying to migrate Thunderbird from my old PC/Windows 10 to my brand-new PC/Windows 10, following the step-by-step instructions on https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer. I followed those instructions to the letter (multiple times) but can't get it to work. Are there more recent (and perhaps more complete) instructions to be found elsewhere? Does anyone else have the same?

I have made a copy of my old TB profile folder on a backup stick (it is titled 'Thunderbird', and inside that folder is a folder titled 'Profiles' that contains a number of folders including the most recent profile that I am still using with my old PC. The difficulty is getting this backed up profile info installed on my new 'destination' computer.

Any suggestions would be greatly appreciated.

I am setting up thunderbird on a new computer running Ubuntu 23.04. I can successfully connect to my gmail account in thunderbird but I cannot add a comcast gmail account. I get an error message

"Could not get OAuth2 details for hostname=imap.comcast.net"

I am using the correct username and password. I can connect to the comcast email account on this same computer through my web browser. I would like to be able to continue to use thunderbird for all my email accounts.

Can anybody tell me what to look at to resolve this problem?

I have tried many times to add a third email (Gmail account) to my Thunderbird email application. I successfully added both a Comcast and Outlook email account, but Gmail won't install. I'm using Windows 11 on a Surface Pro 8 laptop.

Until the 9th of april I had no problem since then I keep on getting the message: login to server imap.tools.sky.com user namemorgandavid33@sky.com failed

retry or enter new password.

I contacted sky and I did change my password on their advice and I still cannot login. How do I get thunderbird to accept this new password. Or is there another issue with logging in?

The Sky.com email is now provided by Yahoo. I can access my emails there but I prefer Thunderbird and have used it for some time now. Thank you for your help.

I have a thunderbird account but switched to gmail and now wish to return to thunderbird but error message 400 from Google appears each time.What do I need to do - in simple terms pls

Have two computer with same email. My Wife's computer password got corrupted and unable to get messages. I deleted TB and deleted any reference to Thunderbird in the registry. Turn off and restarted PC, downloaded new install and run and all the setting from before automatically were in place and still could not get pass the password issue. My computer does not have any password.

My wife's PC, under setting, does not have any saved passwords or a Primary password or even the "Use a Primary Password" checked. If it is checked there is nothing there. It just will not get passed the password issue being always asked when trying to "Get Messages".

How do you get rid of all the infor, setting, password requirements and to be able to restart with a clean Thunderbird install or get passed the password issue? Making my brain hurt.