Thunderbird Support Forum

12-3-23 Thunderbird is asking for a second email password even though "Use primary password" is checked. This is on my Dell desktop computer running Windows 7 Professional which is the only device I use for email.

It has affected my ability to receive and send emails.

I have been using Thunderbird for years. Around the time (a few months ago) that I started getting pages of spam, I started getting the following error:

 "Login to server pop3.hughes.net with username janetc failed."

It will not accept my primary password and I see no place to find what Thunderbird is looking for in terms of another password.

Initially, when trying to block the spam, I used the process in my hughes.net webmail to block several pages of spam. However, this only tripled the amounts of spam I received. Along with troubleshooting this issue, I started marking emails as "junk" in Thunderbird. This has markedly reduced the spam.

I have tried closing Thunderbird and re-opening. Didn't help the failures.

At one point recently, I could neither receive or send emails. After my son took a look on Teamviewer, he changed some settings in my accounts to NOT automatically download emails from accounts that no longer have service. [My son is an IT professional working for UC Davis email but he doesn't use Mozilla.] After he did that, I was able to receive emails but not send.

I have tried changing some password options in Account and Server Settings.

 In Accounts settings I notice under SMTP - Edit, there are choices under authentication method  including "No authentication" and "Normal password".  Changing from Normal  password to No authentication did not help.

In Server settings, under Security Settings, there is no choice of "No authentication"

This seems to me to be a bug. I didn't make any changes in my account settings prior to this error nor prior to the arrival of all the spam.

But what did happen, which may have contributed or caused these issues is that I lost my Samsung cell phone in June of this year and did not recover it. It was password protected but I understand that it can still be accessed. I did not use that phone for email but my email address was probably given in it.

After writing all of this, I looked again in settings and found that, at the bottom of the menu list, is a second place for Outgoing Server (SMTP) settings. There I found it set to my old email address - janetc@2xtreme.net. So I changed that to hughes.net (default). I'm really confused as to why there are two places to set SMTP setting. And they can be different???? Anyway, the change did not help. I still cannot SEND.

This is the error message I get when attempting to send: "Sending of message failed. Am error occurred while sending mail. The mail server responded: Authentication is required to use this service. Please verify that your email address is correct in your account settings and try again." IT IS CORRECT!

ALSO, I can no longer find the place to change my primary password... Nevermind, I found it. I didn't realize there are two different "Settings" Menus. One is in the "pancake" in upper right corner and seems to apply to all accounts. The other is in the individual account settings. This is really confusing.

Enjoy and thank you!

After recent update, TB seems to have created an extra account. My account has name <myemajl> and ends in ".com". New acct has same name but ens in .com_2. That's why I think TB created it. Which do I delete and how

bold textFor the second time, T-Bird is demanding a PW for my mail,or at least it seems to be T-Bird. I can access my mail via my Edge Browser but I cannot get beyond the demand for a PW that I have not assigned!

I upgraded my Mac OS from Ventura to Sonoma. Now I can't copy and paste bank receipts form email. It seems to have become incripted and I get only question marks inside squares. I could copying paste in Ventura. If I sign in and read email on my Comcast server, I can copy and paste from those emails. Can this problem be corrected on Thunderbird.

I've been using Thunderbird for a long time. I presently have version 115.4.3

I have always had to enter my pw to receive emails, and always have to enter it again to send emails. Why do I have to enter it twice?

Every other email client I have ever used only requires I enter it once.

I don't want to use Thunderbird to save my passwords.

Thanks for any help/suggestions.

- Bill

bonjour ci joint message d erreur sur la connections pour boite mail et cela fonctionne correctement avec un telephone portable

Échec de la connexion depuis le serveur imap.orange.fr avec le nom d’utilisateur ent.elec.lamora@wanadoo.fr.

Server at mailin.telia.com will not accept my new passwords for two of my accounts, and does not ask for password, when trying to gett mail via Thunderbird. Webmail and Mail in iOS on iPad works problemfree. Is there no place in Settings for Thunderbird where I can put in password? Haven't found any. So far T has always asked for PW when new account. Never had a problem before.

Thunderbird 115.2.1 for MacOS High Sierra 10.13.6 on iMac (mid 2011)

att.net email uses a "Secure Mail Key" authentication method... and it seems each time I allow Thunderbird to update itself, it 'loses' my att.net email password, forcing me to go back to att.net and start over, creating what AT&T calls "Secure Mail Keys".

My other email accounts (e.g., aol.com) don't have any issues following Thunderbird updates.

Is this a known issue with Thunderbird updates, somehow specific to 'secure mail keys'?

I'm running the latest version of Tbird on a Windows 10 machine. My provider is Comcast. (Xfinity). The program no longer accepts my password and there are no saved passwords in the "Saved Passwords". How can I reset my password? It says no account found. I've been using Tbird for a LONG time.

I am unable to send emails using my thunderbird account from my OnlineBookClub addresses. I get the error message " The message could not be sent becauseconnecting to outgoingserver (SMTP) mail OnlineBookClub.org failed. The server may be availableor is refusing SMTP connections. Please verify that your outgoing server settings are correct and try again.

Please help! Out of the blue Thunderbird is saying my password failed. I did not do anything at all to make this happen. It has worked fine for years. But now I am unable to get in. I have spent hours trying to change the password and now I am lost in confusion. Nothing is working. I uninstalled and reinstalled Thunderbird. Still cannot get in. What can I do? How do I know when someone answers this? I cannot get email.

I'm having trouble with my Thunderbird password. I have 2 emails with identical settings and passwords. One works fine. The other's asking me for my password. When I enter what I knew for certain was the password I get the message, "Login to server imap.comcast.net with username weissfamily@comcast.net failed." I successfully changed the password still get the same error message. Also I get a Thunderbird popup that says, "Alert from account weissfamily@comcast.net: 1014." This is all above my pay grade. Need assistance. TIA. Tim Weiss

Hello,

I want to install a lock on my mailbox. I thought two factor authentication is the best way to do so. However, I do not see any info about 2fa and Thunderbird. What I do see is: info about Open PGP key and S-MIME certificats to encrypt messages. I think both adds to security, however, it appears to me that the 2fa is the real lock and encrypting messages is useful in case the lock hasn't worked well: the messages can be read by a third person, but not understood. Is that right? And do I understand it correctly that there's no 2FA option for thunderbird? Is encrypting messages as safe and convenient as 2FA?

Hopefully someone could help me out...I'm a non-techie as you might already assume;), hopefully this can be taken into account..

Thanks! Simone

Hi,

Tl;dr: how to convert pgp public keys to a csr and vice versa for the generated Certificate

Since K9 and Thunderbird are about to merge I wanted to point out here that i have difficulties using a S/MIME Certificate in the PKDS 12 format on my phone. The OpenKeychain app required just can't import it. I need to use a Certificate that got signed by my company. So even if I generate a PGP pubkic key with open keychain I don't get how i would turn that into a CSR that I could send to the it Department. Has anyone else had the same issue?

I get this message when I open Thunderbird. "Sending of password for user jhtimmons@embarqmail.com did not succeed. Mail server pop.centurylink.net responded: service temporarily unavailable."