Thunderbird Support Forum

Thunderbird no longer receiving email after my two accounts were compacted earlier this evening. Tried getting out of the program, restarting computer, no dice. I did receive code from Mozzilla to get into this site (maybe Mozzilla can do things that I can't do) but when I sent a test email from one account to the other it was not received.

Also, 5 hours of emails (and counting?) appear to be missing. "Get messages" does not help.

Advice would be appreciated.

Hello folks,

Have been trying to sort this problem for last couple of weeks with some limited success, first up I would say it may not be a Thunderbird issue but need to eliminate this along the way.

Problem relates to simple drag and drop functionality within Windows Explorer, selecting a file from right hand pane then left clicking before dragging to new folder location would cause unpredictable results, typically grabbing a whole tree of other folders and moving those too, the exact same problem applied to Thunderbird when moving emails either individually or as a group.

Desktop PC running Win 10 Pro, it does have a fancy graphics card with competing drivers, uninstalled everything and reinstalled with a clean install - this resolved the problem (so far) with Windows Explorer but puzzlingly has made no difference to Thunderbird, options tried so far include:

Using a different mouse Selecting 'click lock' from mouse controls - this works but it does feel a bit awkward Using another email client Outlook for desktop, doesn't seem as pronounced but still a bit awkward. Reverting back to Windows basic default graphics driver, all works as should but looks terrible

Has anyone come across this behaviour before?

Thanks

When I delete an email from the inbox, the others disappear for awhile, then come back (thermometer at lower right shows how long the delay will be).

But if without waiting for the thermometer I open another folder and then go back to the inbox, they're all shown without delay. Why?

Thunderbird has started requesting the password for my outlook.com account. It accesses the gmail.com account just like always, but in the last few days it keeps wanting the outlook.com password.

Cześć,

Mam problem z moją pocztą. Podczas pobierania wiadomości wyskakuje mi komunikat taki jak w załączniku. Zupełnie nie wiem co z tym zrobić. Czy ktoś pomoże?

1. thunderbird refuses to save, acknowledge hotmail password. must reenter on opening program. dialog box remains until I manually close. Mail is processed. I can see my account behind the dialog box. mail comes in and goes out.

2. also - window opens behind email program with title bar off screen for google. must hit esc to remove. 2 screen shots attached.

I accidently deleted the password saved with Oaut2 for this mail account trying to fix this. thought it would ask for the password when i next accessed the program but no luck!

thanks for your help.

I have been using Thunderbird for decades, and my settings have always been to never delete my Trash, i.e. currently that is Tools > Account settings > Synch & Storage > Don't delete any messages. In the past few weeks I've discovered that now my trash is being automatically deleted somehow and everything prior to exactly 2 months from the day I check is gone. I can't find any other setting in Thunderbird that could be causing this and my hosting provider claims there is nothing on their server doing this either (I don't necessarily believe them though).

Has anyone noticed this? Was there a recent change in Thunderbird that ignores this setting somehow? It's exactly 2 months of trash that gets retained.

Thanks, -m

My email has stopped receiving. When I try to manually receive, I get a "wrong certificate" and "certificate belongs to another account" notices. When I check my account settings, I see that you have 2 different codes added to the account name. :110 and :995. They are both the same server, so I assume they should be the same. I cannot change them. Dale@ does not work. Sue@ should be the correct one, but it is not active on this machine. Is this something you can fix from your end, or do I need to contact my provider? Please use info@daletaylorphotography.com to reply or I will NOT get an answer as my main email is the one not working.

Since update to 115.7.0 that took place on 1/22/2024, ALL my local folders are stripped of content and new emails I have put into a folder have disappeared when I come back to the folder. In one case, when I clicked on a folder, the emails were there and quickly disappeared within one second.

I now have none of the emails I have been saving on Thunderbird for more than 20 years!!!!!!! I was around when the first version was released.

Heidi

Hi up until today, when I opened Thunderbird, I would get a dialogue box asking for my account and password, I've never saved my password.

Today that dialogue box does not show up, and while it shows connected, I can not send or receive emails.

hello. i just added two emails to our thunderbird email program: jfreilich@live.com and slederer@live.com. i keep getting this message: Login to server outlook.office365.com with username jfreilich@live.com failed. and no matter which password i enter i continue to get rejected...however, if i hit cancel then the mail comes through. rather funky. any idea what's up? this is the first time we are using an imap rather than the pop3. we do have two other emails on thunderbird that uses pop3 without any issues. appreciate your help as i fear i am loosing emails but definitely they are being greatly delayed and not downloaded automatically.

my email stopped downloading on my iMac (2010 model) after November 15th 2023. I was told it was because it was so old, the security protocols were out of date. I bought the latest iMac (M3 chip) but I still can't download my email. I can send an email from the Mac, and I receive emails on my iPhone, just not my computer. I have the latest version of Thunderbird. 115.7.0 (64 bit). I have deleted some emails, and those will re-download (which is weird) but nothing new. It will show on the bottom left "downloading 1 of 538", but never downloads.

Please help!

Jack.

When I turned on my computer this morning and went to TB most of my local folders have disappeared

I am running version 91.31.1 64-bit and no I do not want to upgrade

These are important emails.

Thank you.