Thunderbird Support Forum

Hi!

I often send an email to 140 recipients via SMTP. Until recently it took 2-3 seconds. Now it takes about 2 minutes. My web-hosting company Simply.com is very insistent that their server is not the problem. I use TB 91.7.0 (64-bit) on Ubuntu 20.04.4 LTS. I am not sure whether TB updated itself when the problem started. Any help would be appreciated.

All of a sudden when I try to print my emails from my MacBook Air, they come out all garbled like HTML code. Headers and body copy all come out in code instead of formatted correctly. I've tried everything I can think of to try to correct this issue, but I'm out of ideas. It works perfectly fine from both my other desktop computers. It's just happening with my laptop. I NEED to be able to print my emails from my laptop so I have GOT to get this figured out. Please help!

Hi, I'm using Thunderbird chat with XMPP and Openfire as XMPP server. My only problem is that I can't transfer file on chat window. However, I can easily send files on other XMPP client such as Pidgin or AstraChat.

So, my question is, does Thunderbird chat support file transfer ?

Thx

Hi, I have an existing installation of Thunderbird 91.9.1 on my linux system. I have a gmail, outlook and web.de mail each running via this installation (IMAP). My new workmail is hosted by 1&1(ionos). I can log in via web interface. Autoconfig finds the configuration that is (according to their help articles) the correct one to access the Mail via IMAP. Incoming: imap.1und1.de SSL/TLS 993 Outgoing: smtp.1und1.de STARTTLS 587 normal Password Username is my full email address. There have been no typos. I checked 5x, copy pasted, rechecked. Pasted it into the web interface login, and thunderbird before clicking go on each -> tb - no, web - yes domain is talsen.team

I would appreciate some pointers to get this fixed. And yes i did read prior questions regarding this error. It did not help in my case.

windows 10 hotspot makes thunderbird and firefox freeze. Other programs continue to work as normal. I can kill firefox and thunderbird via task manager but the apps remain froze when starting back up. Need to reboot the PC and keep mobile hotspot off. Then all is well. Appears to be a bug. Microsoft just says stop using firefox. Have not yet tried that rather draconian option. They would probably advise the same if I reported it with thunderbird Please help if you can. I can use these programs on my pc without turning on mobile hotspot but it would be more convenient not to have to do so. Thanks John Verburg

I think this happened after the recent update to 91.7.0, may have been 91.6.0. I lost, at a minimum, an entire folder. Doing a filtered key word search, Thunderbird shows that the folder, thus the e-mails in in that folder, are in Account NONE. How do I access this account so I can move the e-mails back where they belong? C:\Users\3TIER\AppData\Roaming\Thunderbird\Profiles does NOT show a "None" profile in any of the sub-folders

I have a local folder that has about 950 emails in it and is about 9MB in size. Today, when I choose an email in this folder to view, it just says Loading... at the top and then there is a blank screen below. I have tried Repair Folder. I have tried creating a new folder and moving emails over to it to view them. Same problem happens in the new folder.

The odd thing is... if I choose to view the email in a new tab or in a new window... it displays fine.

Any ideas what I can do to fix this?

Thanks for your assistance

email account fails to login, triggers blocking by host

One of six email accounts consistently triggers a "fail" by the host server, leading to the blocking of my mails and web pages.

Thunderbird 102.2.2 install may have been the source of the problem. Updated now to 102.3.0 but still a problem.

All of the parameters of the bad account are the same as other, successful accounts.

Also, the parameters on the host are the same, and the password is the same on host and in Thunderbird.

I need to retain the old emails on the account for my records; I can forward new mails to another account.

How can I retain the old emails for reference while preventing the account from trying to login? Can I delete the account but retain the old emails??

HOST LOG:

2022-09-21 12:29:01.084 [8535] no host name found for IP address 24.60.208.199 2022-09-21 12:29:01.084 [8535] list matching forced to fail: failed to find host name for 24.60.208.199 2022-09-21 12:29:03.150 [8535] dovecot_plain authenticator failed for ([IPv6:::ffff:10.0.0.4]) [24.60.208.199]:59934 I=[144.168.230.163]:465: 535 Incorrect authentication data (set_id=jerry@stopbullyingcoalition.org) 2022-09-21 12:31:52.182 [8535] dovecot_login authenticator failed for ([IPv6:::ffff:10.0.0.4]) [24.60.208.199]:59934 I=[144.168.230.163]:465: 535 Incorrect authentication data 2022-09-21 12:34:37.182 [8535] SMTP command timeout on TLS connection from ([IPv6:::ffff:10.0.0.4]) [24.60.208.199]:59934 I=[144.168.230.163]:465

I AM WITHDRAWING THIS QUESTION, AS I THINK I DISCOVERED THAT THE PROBLEM WAS RELATED TO NEW MONITORING FEATURES I ACTIVATED IN MALWAREBYTES. I TURNED THEM OFF AND EVERYTHING IS WORKING FINE NOW.

I believe there was an automatic update to Thunderbird a few days ago, and it looked like an error message popped up, but the message disappeared before I could read it. Ever since then, it's been taking forever to launch. Then when it finally does launch, I initially have a lot of lagging, delays, not responding messages, and even message windows closing while I'm in the middle of typing. It seems to "warm up" after a while and work as before.

Any ideas what might be causing this and how to fix it? I'm on Windows 11.

Thank you!

Hi I was wondering why Thunderbird creates multiple emails when sending or creating drafts if I have more than one person in the To line and more than one person in the CC line?

I have only noticed this when using IMAP with Outlook.com and not with other IMAP accounts, is there a specific setting I need to change to make this work (otherwise I need to clean out duplicates from sent and drafts regularly which is a bore!)

Many thanks for your help.

Thunderbird version 91.11.0

I am using Thunderbird 102.0.3 (64-bit). I now have vertical lines on the inbox of one of my accounts. When I copy the inbox to the trash folder, the lines follow. The lines look like very small bar codes.

I have attached a screenshot of the issue.

I tried uninstalling and reinstalling, but no joy. I also resetting toolbars & controls, but that did not help either.

Also, I can't customize my toolbars anymore. When I try this, there is only a "hand" mouse cursor, and I can't make any changes.

Does anyone have an idea of what i may try?

Thank you!

TWhat does the message "the exception unkown software exception (Oxc0000409) occurred n the app at location 0x013177d8. Click to terminate programme. What does it mean? thanks for help

Using Thunderbird I upgraded not too long ago (in 2 steps) from Eudora to now version 91.11.0. I no longer see my address books (but see files abook.mab and history.mab (but not the .BAK versions as suggested on the internet)). Both files seem to contain data (when viewed in Notepad). How to get Thunderbird to recognize/use my address books?

Has anyone received this message or know how to fix the issue that may be causing it?

The reason for the problem: 5.3.0 - Other mail system problem 554-'5.4.14 Hop count exceeded - possible mail loop ATTR34 [BL0GCC02FT003.eop-gcc02.prod.protection.outlook.com]'

I’m having trouble sending mail with my gmail account. Have tried authenticating with Oauth2 but does not seem to work. Incoming mail works fine. Have tried rearranging settings but nothing works. Any help would be appreciated.

For several days I get the message "Login to server imap.gmail.com with username alansharp26@gmail.com failed". This seems to be since the following update has been installed: Thunderbird 90.10.0 (20220525135609)iNSTALLED 6 June 2022 , 22..22.43. I can receive emails using Outlook on my laptop, and also on my phone and iPad. I have checked the settings and they seem correct.

Hi,

I have a strange problem with Thunderbird (currently 91.8.1 on Linux, but have this problem for a while). Initially (i.e. after each reboot) Thunderbird works normally but at some point when I start Thunderbird all I can see in the folders list are one entry for each account (see attached screenshot). I can still edit account details. But the only way to make it work again is to reboot my system. Just logging out and in is not sufficient. I tried to start Thunderbird in safe mote or to get some log details but nothing helped or got me a step further.

Today I experienced something new. I worked with Thunderbird and didn't close it (and also didn't suspend or hibernate the system). At some point when I wanted to visit the sent-item-folder I got an error message (unfortunately I didn't make a screenshot) that the folder couldn't be loaded. Then I couldn't open any folder. After restarting Thunderbird I had the problem of above.

Hope someone has an idea how to fix this.

Alex

I have setup my business office mail address with the owl extension. When I try to send an e-mail a error message pops up that Thunderbird couldn't put a copy into the sent folder. So I wanted to place the copy only in the local sent folder, but the settings is grayed out and I can't change anything.

When I look at my personal microsoft mail with @outlook.de I can change everything and the setting is picked correctly out of the box