Thunderbird Support Forum

I am trying to move back to Thunderbird from Apple Mail. The issue I am having is that Thunderbird is not pulling my sent messages on my Mac or in Linux. When I used Thunderbird in the past this was not an issue. I checked the forum and my iCloud and Fastmail accounts are set up as IMAP. What has me confused is that Thunderbird pulled three messages with very old dates but nothing else.

I have used TB for a long time now and never had this problem. If I configure it on a new PC (Win 10 Pro) to get mail from a zoho hosted account, hitting mail download generates a bit of activity at the bottom of the window but no emails downloaded (I have checked there is one there) and no errors. I've disabled AV and no change. I'd like to see the POP3 traffic to try and diagnose the problem. How do I do that please? There seem to have been various generations of how this was done and the help is confusing - I've tried what I think are latest instructions but don't see an error console. Is there simply a way of getting the traffic spat into a text file please?

I am trying to set up my Yahoo account with Thunderbird. I enter the email ad password and nothing happens. There are no popups. Just the checking password. I also tried generating an app password from yahoo and using it and it didn't work either

I use Owl to receive my emails on Thunderbird. This has been working fine, but stopped round about my renewal date. I have re-added all my account details and can get the data to come up, but it doesn't stay. Every time I close Thunderbird, so all the folders and emails disappear too. Please help. I have tried contacting the Owl Support several times by email, but they have not replied!

I don't understand inglish, sorry bonjour, je viens de changer de PC et je n'arrive pas à mettre mon compte mail live.fr dans thunderbird J'y ai des archives importantes pour moi. Pouvez-vous m'aider? merci

Hi,

I've updated to Sonoma on Mac and unable to start Thunderbird 115.8.1 (64-bit) which uses an external drive for my mail accounts. I'm getting the following error in console:

System Policy: thunderbird(2230) deny(1) file-write-create /Volumes/ExternalDrive/Mail/Thunderbird/Profiles/abcdef123.default/.parentlock

There is no .parentlock file, and it looks like some problem with SIP permissions. I thought I could force it to re-request permissions with:

tccutil reset SystemPolicyRemovableVolumes org.mozilla.thunderbird

...but no luck.

Any idea how I can either a) force it to request the SystemPolicyRemovableVolumes permission, or otherwise fix the issue?

Thanks,

Bramble

I just upgraded to v115 and the tabs I have open when closing TB are restored but all are the first folder in my folder bar. The folders I had open in those tabs are lost. The first few times it opened the folder at the top of my folder bar in all the tabs, now it opened that folder in the first tabs and the other tabs are completely blank. Is there a way to fix this please?

Fresh Thunderbird (115.7.0 (64-bit)) install on windows 11. Set up my POP3 (x4)accounts okay, but missing any form of the address book. When I click on "Tools" > "Address Book" , or hit CTRL+Shift+B nothing happens. The program is grabbing email addresses as when sending new messages I get the contacts button with previously used addresses, but no actual address book that I can add/edit addresses. I did try un-install and re-installing thinking i just had a bad install.

The second issue is that Thunderbird is no longer automatically retrieving emails on startup, even though I have the option checked for each email account. It is retrieving on the 10 minute intervals that I've set it too, but not on startup.

I'm a long, long time Thunderbird user, this is the first time I have ever had any issues. Any help would be much appreciated. Cheers

Thunderbird trying to download email from POP3 BELLSOUTH.NET server. The downloads are set for 1 minute they stopped happening mid-January on the PC. These downloads continue to work successfully on the Android c-phone. What do you suggest?

Thank you, George W

I have Windows 10 with outlook 365. I just downloaded Thunderbird 115.7.0.

When i try to use the import tool, it says "No profile"

I need my addresses!!

and Calendar

Hi,

I just got a new laptop and installed Thunderbird, which I've had for years. Tons of contacts, using two email addresses. One is with Spectrum and the other is through Bluehost (my website).

I was able to figure out how to download the emails from Spectrum, but when I click on email, I get empty box, no details within the email. What happened?

Also, I don't have any contacts. Where did all my contacts go?

Please help. Email is my lifeblood with work. I'm also self-employed, so no technical help from employer.

Thanks so much, Patti P.S. Would love to speak to a human if at all possible. This is so challenging for me.

nd used TB the entire time - actually used TB longer than that because I started back in Houston

Anyway, stuck with Gmail at this point but I canNOT get TB to work with my Gmail.

ANY help will be MUCH appreciated because, simply put - I freakin' HATE Gmail's interface.

Whenever I try to log in to my TB stuff, I get...

400. That’s an error.

The server cannot process the request because it is malformed. It should not be retried. That’s all we know.

Hi,

I recently migrated two of my email accounts to a new laptop using Thunderbird, and I've encountered an issue with the search functionality. Although I can successfully search and find emails, the count for emails "To me" and "From me" incorrectly shows as "0" despite there being visible emails that were sent from my old laptop. This issue is affecting my ability to track sent and received emails accurately. Could you please assist me in resolving this discrepancy?

Thank you for your assistance.

I'm using a Mac with OS 11.7.9, Thunderbird 115.7.0, my provider is Earthlink. There has been a problem recently where Thunderbird won't download my messages. I open Tbird, log in and the blue bar at the bottom stays on for a while then goes off, no email. If I hit the cloud button in the upper left corner of my Tbird window, it shows my email at the bottom of the screen, says downloading from host. It sometimes just shuts down, or will show how many messages there are to download and then shuts down, or shows the number of messages to download with the blue light bar at the right at the bottom of the page just scrolling without downloading the messages. Usually it just shows it has contacted the host, shows the number of messages it is going to download and just turns off in a few seconds. I tried clearing out messages from the Earthlink Webmail, in case there was a message causing the error, cleared a bunch of messages out of my Tbird inbox, deleted the messages built up in trash, cleared the caches of both Tbird and Firefox. I've used Tbird for years on the same computer I'm using now. Had this same problem a couple weeks ago, took a number of the same steps as per above, shut the computer down and restarted and Tbird was operating normally again until yesterday where the same problem started up again.

Upon finishing setup of Thunderbird for my work email addresses (IMAP on a server here in the building) I am getting all of my emails, but they are all marked as read any time I close and re-open the program. If I keep Thunderbird open it will push them through as unread until I open them as you would expect it to do normally.

I've experienced this on both a Spectre and a Thinkpad, so I don't believe it's the machine. The only thing these have in common that my others do not is that I have let the client automatically detect the settings on these two machines and on the others I copied over any settings along with the logins, like port or what have you. I'm not a network guy.

I haven't yet had time to delete the accounts and try setting them up individually, because by the time I open this and remember I'm already working. I'm hoping there's just something I can uncheck somewhere, because I use different machines for different purposes and accounts and having everything marked as read all the time is a problem.

Thank you!

Since (I think) installing the latest version of TB SuperNova 115.7.0 (64-bit) emails are not stored on my MacBook. They load, I can send emails but they disappear and all my various folders over the years are empty. From Synchronization & Storage I have "Keep messages in all folders for this account on this computer" checked. When I log into my "Google Mail" account I see all some of my previous mail. Very confusing. Obviously a setting someplace but where else to look Thanks for any advice.

I am setting up Thunderbird on a new computer. I have installed the most recent version of TB. I have different att/yahoo emails that are separate att/yahoo accounts and not linked. When I set up the first account, it downloads all folders and emails perfectly. However, when I set up the next account, it will only download the same folders/emails from the first account. They are both set up as IMAP with unique usernames and passwords. I had the same issue when I transferred the TB profile from the old computer. I have no issues with different google email accounts. I have uninstalled TB and deleted all folders with no change when setting it up again. I have cleared all cookies on all browsers and closed them. Any solutions?

Every 2 years, when a new Ubuntu LTS version comes out, I need to migrate my cloud based mail server. After I have transferred the domains and set DNS to the new server IP, I always have the problem, that my existing thunderbird imap mail accounts don't work properly anymore. K9 mail on my android devices doesn't have this problem. Sending mails does work, but the imap connection to my mail accounts is broken. I tried using the IP of the new server instead of its DNS name, but this didn't help either. The only way that works, is to add a new account. This is very nagging as I then need to manually edit all my adapted settings and my various mail identities. Is it a generic problem with TB, possibly with the server certificates? Or is there another way to change the imap server of an existing account?