In August I stopped being able to send out emails through Thunderbird, but I still was getting incoming mail. My family are all computer nerds but they couldn't figure it… (read more)
In August I stopped being able to send out emails through Thunderbird, but I still was getting incoming mail. My family are all computer nerds but they couldn't figure it out. I talked to the Spectrum Help and they figured out what changes to make in the Thunderbird settings for port numbers to make the new version work, but there was one last change they couldn't manage. They figured out that there needs to be a place in the Thunderbird settings to put in my Spectrum password, for incoming mail. There is one for outgoing mail (the choices were to put in the password or to click on "not necessary", and I used "not necessary") but there is no choice for incoming mail. With the changes they made, I can no longer get incoming or outgoing mail, so I have had to use the Spectrum website to manage the email and it is absolutely horrible, limited, disorganized and very, very slow. I desperately need to fix this. I need to talk to someone in real time, but I can't find a phone number on your website. Please send me a phone number I can call, or you call me at [phone# removed from public support forum]. Thanks.
