Thunderbird Support Forum

This is in response to Matt: Yes the login occurs, however sometimes get spinning loading symbol indefinitely....

Added few items: Versions: tbird 102.7.0 win 10 22h2 19045.2486

Conditions: Save box appears below pwd entry box permissions ok on files running tbird as admin

nothing appears in saved passwords box before or after attempt

no win log issue

"normal password" on server imap account hmailserver

this occurred after upgrade tbird purged existing pwds

Tried: deleted key3.db, key4.db, cert9.db and logins.json

no pkcs11.txt file

no external attached pwd manager

Thank you,

   h

Hi, Matt, thanks for replying so quickly. All contents of my old computer have been transferred to the new a couple of weeks ago and the old one emptied for resale. As mentioned, all seemed to be ok with the new computer for the first several days. I have used Thunderbird for a number of years on the old computer and never had the slightest problem. I've hired a technician, a fine one, but he cannot understand the problem either.

Is there anywhere to get actual support for Thunderbird? I have no answers to my problem - can't receive e-mails still for a month now. Hoping not to have to change to a different e-mail software.

I am unable to logon to my email on my computer. I am unable to receive or send messages. I am receiving this message: Login to server imap.aol.com with username deego2@verizon.net failed!

RETRY - NEW PASSWORD - CANCEL

This has been since I updated to version 102.7.1 on February 6, 2023!

Dear MOZILLA Support, good morning.

I'm having the problem in subject by end of january, when the company i'm working as consultant gave me a new company e-mail and i found more than one time to settle it in thunderbird.

This cause i need to register in my hard disk (Apple MacBook Pro 2012 or around) all the communications for question of privacy and confidentiality.

All the suggestions i found on the network with a research using our Mozilla Firefox, were not utile cause NO ONE TIME i reach the result.

I ask gently and humble to give me the best possible help.

Thank You so much for the attention

Vincenzo

Thundebird is an e-mail client i.e. send and receive mail over the internet.

Over that last decade or so Thunderbird has been making endless upgrades adding pointless additions like Web browsing.

A few days ago I deleted an email account after which, when I re-opened Thunderbird to send an e-mail (i.e. from an E_MAIL client), it searched for the deleted account couldn't find it (gee I wonder why) and then for an "unknown" reason couldn't send an e-mail.

In fact, merely deleting an account has rendered Thunderbird a useless piece of garbage. (Oh sorry, I can still search the internet although I still don't know why I'd use Thunderbird for that?)

So, I looked for help (using a web browser not an email client) on the internet and the only (useless) help was from 2014. (So it's an ongoing fault for a decade.)

My question is this: Why would Thunderbird spend the last decade programming pointless upgrades when you haven't even got to the level of being able to add and delete accounts, send and receive e-mails with YOUR EMAIL CLIENT?

My recommendation is:

Keep the current version of Thundebird as "Thunderbird Plus" (a multifunctional e-mail client that looks impressive and does everything other than sending and receiving e-mails)

AND

Create a new Version called "Thunderbird" that can be used as an e-mail client (that can actually add and delete e-mail accounts, send and receive e-mails that is designed for people who want an e-mail client and not a hobby tool to while away the hours on pointless activities superfluous to an e-mail client.

OR

Before adding another pointless upgrade to the current version, fix it so it functions as an e-mail client (unless you'd prefer to retain a major flaw for another decade.)

If this upsets your "free" sensibilities, consider: There's no point in creating something, even for free, if it simply cannot meet its primary function. Thunderbird version one is better than what is provided today (that's why I started using it). Well done the original designers.

I have just used TB 102.8.0 and can no longer see all my emails. I installed TB 102.9.0 and am still unable to see all my emails. How do I see all emails in TB102.9.0?

As the title says, I was prompted to download and install the latest Thunderbird, I did, and on restart about 5 of my IMAP folders disappeared! I'm connection to the Apple iCloud, and everything has been working just fine until I did the update this AM. I have not changing any settings in ages.

How do I get them back?

I submitted a thunderbird problem/question a couple days ago and now cannot figure out. I guess it was to the forum/users group. Now I cannot figure out how to get back to the forum and see my question and any response. email: [removed email from public forum]

I am unable to install add-ons for Thunderbird for my Chromebook that I have installed via the embedded Linux OS that's in Chromebook. Inside the app(Thunderbird), I go to addons.thunderbird.net and attempt to install an add-on and this box with this button inside it pops up and I have to click on that button to confirm installation of that add-on. Well, I try clicking on that button and nothing happens and that box doesn't go away. I enclosed a screenshot to give you an idea of what I'm talking about.

I am distressed. I've used Thunderbird for years and had to create a new version of my IMAP account using EXCHANGE. I did that. I know it was successful because the EXCHANGE account showed up in Thunderbird and I then spent days transferring emails from the old IMAP account personal email folders into duplicate folders in the new EXCHANGE account.

Then today I closed my browser. When I re-opened Thunderbird, the new EXCHANGE account was absent. Since I can't use the old IMAP account any more, I tried again to create an EXCHANGE account. When I tried to do that, I got a message that "the server already exists" (see image below) and I am unable to complete the task.

So the previously created EXCHANGE account has disappeared, with all my emails in it, I can't create a new one, and the IMAP no longer works (and won't accept my password to send or receive). I feel completely stuck and I've lost several years of emails.

The fact that the message said that the server already exists makes me think and hope that my EXCHANGE account still exists somewhere. Can you help me find it? Many thanks in advance. Steve

Why won't Thunderbird email work for me? It always wants password for "ricc on imap,shaw.ca" I phoned Shaw (my isp) but they don't support Thunderbird

Please fix T-bird email. We are a non-profit, long-term, Firefox user that paid & signed in 2months ago, & cannot send email. Please fix ASAP; problem is something to do with SMTP server. We don't want to, but we will have to go very soon. Thanks, Refuges for All WildLife.

I have Thunderbird 68.12.1 on two PCs and when I open Thundberbird on each, it repeatedly asks me for passwords for all 6 of my IMAP email accounts, even though the passwords are correct. None of the email accounts will log in, so I cant send or receive emails on either of my PC's. It just started doing this this morning, and is happening on both PCs. I have been using the same version Thunderbird to access these accounts for many years without a problem before today.

The error message I am getting is: "Login to server imap.dotster.com with username xxxx@xxxx.com failed" with 3 options "Retry" "Enter New Password" or "Cancel"

I can access the same IMAP email accounts using the same passwords using Aquamail on my Galaxy Phone without a problem. So I know the issue is with Thunderbird logging into the email server, and not the passwords or email server.

Help would be greatly appreciated as I use my PCs to send receive emails more than my phone.

was recently forced to upgrade to winblows 11.. in the previous version of Thunderbird, 102.2 64 bit, I could follow these instructions to background colors in the various panes .

https://support.mozilla.org/en-US/questions/1389364

Now with version 115.0, I am having issues getting it to work.

the CSS file I am using is

1. threadTree > treechildren {

 font-size: 16pt !important;
 font-family: Times !important;
 background-color: lightgrey !important;
 color: navy !important;

}

1. folderTree > treechildren {

 font-size: 16pt !important;
 font-family: Times !important;
 background-color: lightgrey !important;
 color: navy !important;

} after I follow the instructions, carefully, nothing happens. see screenshot attached...

I have 2 questions:

1 - what am i doing wrong? 2 - In the attached screenshot, how can I get rid of that toolbar in green on the left?