Thunderbird Support Forum

Hi, In TB 102 the menu toolbar was still above the button toolbar, if I am not mistaken. In TB 115 this seems to have changed... I could not find a way to customize it back as it was. Pointers anyone ? Thank you.

Every time I download new version of thunderbird I suddenly cannot send emails, I can receive fine. It's so maddening ughh Once this happens I spend many hours searching support and it takes forever to find the answer. Some times it's a simple server setting change is the fix or adding @.... after the username but now this is not working

Please please help

Sending of the message failed. An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: shw-obgw-4003a.ext.cloudfilter.net cmsmtp 138.199.21.216 is listed on Cloudmark CSI-Global. Please visit:// https AUP#IPBL100

My settings are: SMTP port 587 starttls normal password

Server serrings pop.shaw.ca port 995 ssl/tls normal password

Many thanks in advance

So. Thunderbird released an update, I updated, and all my custom event colours, that I really need, have gone from old to current see attachments. This was asked https://support.mozilla.org/en-US/questions/1326997?utm_campaign=questions-reply#question-reply

And a solution found that worked. Now Mozilla in their ludicrous wisdom have somehow screwed this up again. Anyone have a solution that works? I and lots of other people like the whole event title bar being a single colour. These 'dots' at the end are useless to see. Thanks PS Stop screwing with the settings. What to add something new, then create an add-on.

When I upgraded from MacOS Ventura to MacOS Sonoma, Thunderbird stopped working. Getting it to work the first time required me to use Apple's 2 Step Verification process to create an app-specific password. After the MacOS upgrade, that process was no longer available. Apple switched to 2 Factor Authentication, which is apparently different and incompatible with 2sv. The other websites and applications on my iMac have already switched to 2fa, and I'm not sure I can have both methods active on the same computer (but I've asked, Apple, anyway).

Is there a recent change in Thunderbird that would allow me to use 2fa instead of 2sv to access Thunderbird?

I have many years worth of emails in Thunderbird that I can no longer access. I can see the directory structure, and some of the email lists, but not the content.

Thanks for the help!

Last night I created a new profile in an attempt to fix a problem with downloading mail. (It turned out to be on the ISP's end.) Tonight I briefly opened two copies of Thunderbird, one with the old/original profile and one with the new profile, to make sure the download would work. I was able to download my new mail to the original profile, so I moved last night's mail from the new inbox to my original inbox in the new profile, and then deleted the new profile since I don't need it. But now the past six months' worth of mail is missing from both my inbox and my sent folder! They both jump from June 13 to yesterday. I noticed it when I had the two copies open next to each other (those messages were missing in both copies), but thought maybe it was a merge problem and hoped they would be restored when I deleted the second profile. But they weren't. I absolutely did not delete all those messages and many of them are really important. Where did they go and how can I get them back? Help!!!

p.s. Sadly I haven't backed up in a while... :-(

In very simple terms, plz, my mail comes thru AOL to TBird. Changing Outgoing/Incoming settings for TLS 1.2, where do I make the changes, in AOL or TBird, or both? Currently the settings were picked up by TBird when I installed it in 2020. On TBird they all include the name AOL. (I get mixed up with words like 3rd party and email client) Thank you

Yesterday my Thunderbird crashed I suppose. When I tried to open it I kept getting that the shortcut for thunderbird. exe have been chenged or moved. I couldn't find thunderbird anywhere. So I downloaded again. Yesterday it worked fine had had all my emails, files and addressbooks. Today I try to open it and I got something that said I had to put in my name email password, basically like putting everything in. I did that for one email and I got my emails BUT I have no addressbook or files. I am at a loss. I am devastated because some of those file had things not only that I needed, but memories (like my father's last emails).

HELP! What do I do. Please understand that I am not a computer geek so please explain clearly, in a way I can maybe hopefully get my information back. I have used Thunderbird for years and this is the first time I have had a problem. Please help!

thank you.

I recently installed Thunderbird on a new computer.I set it up to use my Yahoo account. It does receive emails sent to Yahoo but will not send. Every time i click SEND it asks for a password and always says it failed.

Under settings, there are 2 servers, IMAP and SMTP. Each has a different password, but at one point I made them the same. It does not matter because the outgoing server keeps changing its password to about 20 random letter and characters. At one point I copied these random characters into the clipboard and posted it in after it asked for a password...and it still FAILS.

I am using version 81.0.19 Until I get this fixed it is useless. An annoying thing is that each time I start Thunderbird, it asks for the password...on my previous pc it remembered it. Both machines are Windows 10. Can anyone help?

I've been using Thunderbird for many years with no problem. I'm now on v. 115.4.2 (64-bit). Suddenly, I can no longer send email. This is the message I get:

Sending of the message failed. An error occurred while sending mail. The mail server responded: <sy777@maine.rr.com> sender rejected. The email address you are sending as must match the email address you used to auth. Please check your SMTP settings. AUP#Out-1500. Please verify that your email address is correct in your account settings and try again.

I contacted Spectrum and received their recommended settings. The only difference I have is that my Authentication is set to NONE and theirs to YES OR CHECKED

My incoming email works fine.

Please help!

I upgraded to version 115.2.2 (64 bits), on a Windows 10 OS.

I used to be able to reduce the pane of the message list, so that I could expand the contents of a selected message. But now it has a lower limit, where I cannot push the line up further.

Attached is an image showing the line of concern. I could drag it down, but no further up. How could I change this behavior?

Thanks!

Using Thunderbird 102.4.1 - have not upgraded for a few days and program was working fine. Switched on today and inbox was rebuilt - and then all the messages are there but the From / To / CC fields are all blank on the message pane. When I reply to a message all the information is available. The From/To/CC is also visible on the summary pane. Same issue on all messages in every folder. Tried to restart in troubleshooting mode with addons disabled but made no difference. I have Header Tools Lite addon - disabled that but does not fix the issue. On Windows 11 and everything was working fine until this morning.

In Thunderbird 115 (Supernova) is there a way to configure the Message list view so that it has grid lines, or "zebra striping"? I find it easier visually to look at.

Thanks!

TB working fine, then next day opens up as Blank screen and a setup tab Profile shows to be still there as do mail folders .... so need to recreate profile.

Created a new Profile I copied over the folders:

 IMAPmail
 Mail

and the following files

 key3.db
 logins.json
 cert8.db

and all of the pref.js files (1 through to 141)

The profile folder does show new profile active ( as per this pic https://flic.kr/p/2pjRyRz)

I created the 2 IMAP account login details, I now have access to the inbox for 2 IMAP account, but I do not have any the filed mail (local folders) how do I get these back. This is an important item for me as many years of filed emails.

I have Win 10. Sometimes, when people send me emails they go right into the trash folder at the very top.

I have so many duplicate folders I dunno what to do

I will add a ss of what it looks like

I just upgraded to version 102.1.2 and almost all is working fine. However, when I go to my Newsgroups I now need to enter Username and Password.

I have checked the "Use Password Manger to remember this password." It works for that time but then a few minutes later I need to do it all over again!!!

Then when I try to go to Tools>Options>Privacy & Security>Passwords the "Options" link does NOT exist!!!

In all the years of using Thunderbird this has never happened before on a Upgrade to a new version.

Is there a fix for this in another update or is there something I am missing??

Thanks,

Les

When I send a webpage (here's the code for it) -  :javascript:location.href=%27mailto:?SUBJECT=%27+document.title+%27&BODY=%27+escape(location.href); I call it "Send Link" - it does not show up in my sent folder. It used to work but no more for some reason. I'm aware of Tools, Acct Setting, Copies & Folders, Place a copy in sent folder or place in "Other". This does not help me. All other emails go into the Sent Folder. I am perplexed. Thanks for any help. Donna

I have just installed Thunderbird 91.11.0 (64-Bit) on Kubuntu 22.04 LTS.

I would like to have all of my message folders have the following columns:

Attachments, Subject, Received, Size

I can make the change easily enough, but they keep reverting to the default columns. This happens whenever I change folders and return. Sometimes I can actually *see* them change. For example, if I set my desired columns for my Inbox, and then change to a different folder and back to Inbox, I'll see my desired columns - and then they'll change back to the defaults a few seconds later.

I would actually like to apply these same settings to all of my folders. To do that, I have used "Apply columns to..." and selected "Folder and its children" and selected the account at the top of the folder list. I have also tried just applying the view to Inbox.

None of this works. It insists on using the default column list, which I do not want. Ever.

I'll note that this is a new install of both Kubuntu and Thunderbird. This machine suffered major file corruption a couple of days ago from a power loss during an upgrade. To recover, I clean installed everything from scratch into a newly formatted disk.

This machine was previously running Ubuntu 20.04 LTS with an unknown version of Thunderbird (since the machine crashed, I lost the version information). That install did not have this problem.

I would appreciate any suggestions to make a permanent change to the column layout.

Thanks, -Wade