Thunderbird Support Forum

I am having issues with Thunderbird not retaining my email server and passwords. Each time I want to send an email, it prompts me for the password and then tells me that the email address and server don't match. I have tried numerous times to correct this, but it doesn't hold the information. It also switches the server info between accounts. I have 3 different email account and sometimes only one works correctly

Hi,

I have both gmail and btinternet accounts feeding in to Thunderbird. I can send emails from my bt account but not from my gmail account. When I try to send a gmail message a pop up informs me that the out going server for gmail has timed out. I have checked the server settings for gmail's out going server and it is set up as Thunderbird states but the problem persists.

Can anyone help to solve this problem please?

This is a recent issue. If I send an email with no images and no attachments, it copies the email into my "sent" folder with no problem.

If I send an email with even a small attachment...it sends the email, but "times out" copying the message to the sent folder.

I've checked the account/server settings, they are exactly as recommended. I've changed the sent files to "other"...no difference. I deleted and reinstalled Thunderbird...no change.

Ideas?

The height of the viewing panel for emails is far too small. I can only see a couple of lines of text at the most and am unable to reduce the height of the incoming list of emails as previously in order to increase the height of the viewing panel. I have been helped to increase the font size of the overall layout so that I can now read it better but the green button to declare that my problem has been solved tells me that the page isn't working!

I have many email accounts I pickup with Thunderbird and I used to be able to sort them in order of importance but not so with v125.0.

The add-in is disabled and I tried sorting the accounts in account setting but the minute you leave account settings the sort is gone.

when I try to start Thunderbird, I get a window that says "Your computer must be restarted to complete a previous upgrade Thunderbird. Do you want to reboot now?. I've rebooted several times now, scanned with PC Matic, rebooted again, tried to uninstall in Control Panel, and get the same window. How do I fix this?

Going back many versions now I have noticed Thunderbird fails to download new email messages as they arrive on the mail server inbox or junk folders, until now I have lived with it but I need a solution. If I click on any folder like Inbox or Junk the most recent messages are downloaded for that folder. I have set Server Setting to: 1)Check for new messages at startup (which seems to work) 2) Allow immediate server notifications when new messages arrive (does not seem to work) In the past IMAP did not require periodic checking for new messages, as the server received them Thunderbird displayed them, so I have not set Check for new messages every X minutes. In the past many mail servers did not like auto checking more frequently than every 15mins (not sure if this still applies these days). Are there any other mail settings in Thunderbird that may prevent Auto Download of new messages as they arrive. I have the latest Thunderbird ie 115.10.1 (32 bit) Supernova I have four mail account all on different servers same problem with all. Last time I used MSOutlook (which I don't use anymore) it worked fine so I'm leaning toward this being a Thunderbird issue. Windows firewall set to allow Thunderbird Router set for DMZ to machine just in case. ;>) Am i missing a new Thunderbird setting I cannot find?

How can I fix this, please? (The SENT folder has been selected in Settings).

Thanks, Owen

 Application Basics

   Name: Thunderbird
   Version: 115.10.1
   Build ID: 20240417192958
   Distribution ID:

   Update Channel: release
   User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:115.0) Gecko/20100101 Thunderbird/115.10.1
   OS: Windows_NT 10.0 22631
   OS Theme:

   Launcher Process: Enabled
   Multiprocess Windows: 0/0
   Fission Windows: 0/0
             Enabled by default
   Remote Processes: 1
   Enterprise Policies: Inactive
   Google Location Service Key: Missing
   Google Safebrowsing Key: Missing
   Mozilla Location Service Key: Missing
   Safe Mode: false
   Memory Size (RAM): 7.7 GB
   Disk Space Available: 138 GB

 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) nacault1.armadaservers.com:993, SSL, passwordCleartext
     OUTGOING: , nacault1.armadaservers.com:465, SSL, passwordCleartext, true

   account2:
     INCOMING: account2, , (none) Local Folders, 0, passwordCleartext

   account3:
     INCOMING: account3, , (imap) nacault1.armadaservers.com:993, SSL, passwordCleartext
     OUTGOING: , nacault1.armadaservers.com:465, SSL, passwordCleartext, true

   account4:
     INCOMING: account4, , (pop3) nacault1.armadaservers.com:995, SSL, passwordCleartext
     OUTGOING: , nacault1.armadaservers.com:465, SSL, passwordCleartext, true

   account8:
     INCOMING: account8, , (imap) nacault1.armadaservers.com:993, alwaysSTARTTLS, passwordCleartext
     OUTGOING: , nacault1.armadaservers.com:465, SSL, passwordCleartext, true

   account9:
     INCOMING: account9, , (imap) nacault1.armadaservers.com99:993, alwaysSTARTTLS, passwordCleartext
     OUTGOING: , nacault1.armadaservers.com:587, alwaysSTARTTLS, passwordCleartext, true

   account10:
     INCOMING: account10, , (imap) mail.meganthemisconception.com:993, alwaysSTARTTLS, passwordCleartext
     OUTGOING: , nacault1.armadaservers.com:587, alwaysSTARTTLS, passwordCleartext, true

   account12:
     INCOMING: account12, , (imap) nacault1.armadaservers.com:993, alwaysSTARTTLS, passwordCleartext
     OUTGOING: , nacault1.armadaservers.com:587, alwaysSTARTTLS, passwordCleartext, true

   account14:
     INCOMING: account14, , (imap) mail.owencerijones.com:993, 0, 0
     OUTGOING: , nacault1.armadaservers.com:587, 0, 0, true

   account16:
     INCOMING: account16, , (imap) mail.the-real-way.com:993, alwaysSTARTTLS, passwordCleartext
     OUTGOING: , nacault1.armadaservers.com:587, alwaysSTARTTLS, passwordCleartext, true

   account18:
     INCOMING: account18, , (imap) nacault1.armadaservers.com:993, alwaysSTARTTLS, passwordCleartext
     OUTGOING: , nacault1.armadaservers.com:587, alwaysSTARTTLS, passwordCleartext, true

   account22:
     INCOMING: account22, , (imap) nacault1.armadaservers.com:993, alwaysSTARTTLS, passwordCleartext
     OUTGOING: , nacault1.armadaservers.com:587, alwaysSTARTTLS, passwordCleartext, true

   account23:
     INCOMING: account23, , (imap) nacault1.armadaservers.com:993, alwaysSTARTTLS, passwordCleartext
     OUTGOING: , nacault1.armadaservers.com:587, alwaysSTARTTLS, passwordCleartext, true

   account24:
     INCOMING: account24, , (imap) mail.welsh-products-online.co.uk:993, alwaysSTARTTLS, passwordCleartext
     OUTGOING: , nacault1.armadaservers.com:587, alwaysSTARTTLS, passwordCleartext, true

   account26:
     INCOMING: account26, , (pop3) mail.welshauthor.com:995, SSL, passwordCleartext
     OUTGOING: , nacault1.armadaservers.com:465, SSL, 0, true

   account27:
     INCOMING: account27, , (pop3) nacault1.armadaservers.com:995, SSL, passwordCleartext
     OUTGOING: , nacault1.armadaservers.com:465, SSL, passwordCleartext, true

   account30:
     INCOMING: account30, , (imap) mail.amiabledragon.com:993, alwaysSTARTTLS, passwordCleartext
     OUTGOING: , nacault1.armadaservers.com:587, alwaysSTARTTLS, passwordCleartext, true

   account31:
     INCOMING: account31, , (pop3) mail.meganthemisconception.com:995, alwaysSTARTTLS, passwordCleartext
     OUTGOING: , nacault1.armadaservers.com:587, 0, passwordCleartext, true

   account33:
     INCOMING: account33, , (pop3) nacault1.armadaservers.com:110, alwaysSTARTTLS, passwordCleartext
     OUTGOING: , nacault1.armadaservers.com:587, alwaysSTARTTLS, passwordCleartext, true

   account34:
     INCOMING: account34, , (pop3) mail.the-real-way.com:995, SSL, passwordCleartext
     OUTGOING: , mail.the-real-way.com:465, SSL, passwordCleartext, true

   account35:
     INCOMING: account35, , (imap) mail.welshauthor.com:993, SSL, passwordCleartext
     OUTGOING: , mail.welshauthor.com:465, SSL, passwordCleartext, true

 Libraries

     Library
     Status
     Expected minimum version
     Version in use
     Path

     RNP (OpenPGP)
     OK
     0.17.0
     0.17.0+PR2073.MZLA.115.10.1
     C:\Program Files\Mozilla Thunderbird\rnp.dll

 Calendar Settings

   Home

     Name
     Value

     Name:
     Type: storage
     Disabled: false
     Username:
     URI:
     Refresh Interval:
     Read-only:
     Suppress Alarms:
     Cache Enabled:
     iMIP Identity: id1
     iMIP Disabled:
     iMIP Account:
     Organiser Id:
     Force Email Scheduling:
     Popup Alarms Supported:
     Alarms on Invitation Supported:
     Max Alarms Per Event:
     Attachment Supported:
     Max Categories:
     Privacy State Supported:
     Priority Supported: true
     Event Supported:
     Task Supported:
     Local Time Supported:
     UTC/GMT Supported:
     Auto-Scheduling Supported:

 Crash Reports for the Last 3 Days

 Remote Processes

   Type: Count

   GPU: 1

 Add-ons

     Name
     Type
     Version
     Enabled
     ID

       Amazon.co.uk
       extension
       1.1
       true
       amazon@search.mozilla.org

       Bing
       extension
       1.0
       true
       bing@search.mozilla.org

       Chambers (UK)
       extension
       1.0
       true
       chambers-en-GB@search.mozilla.org

       DuckDuckGo
       extension
       1.0
       true
       ddg@search.mozilla.org

       Google
       extension
       1.0
       true
       google@search.mozilla.org

       Wikipedia (en)
       extension
       1.0
       true
       wikipedia@search.mozilla.org

 Security Software

   Type: Name

     Antivirus: Microsoft Defender Antivirus
     Antispyware:
     Firewall: Windows Firewall

 Graphics

     Features
     Compositing: WebRender
     Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled
     WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (Intel)

EGL_VERSION: 1.5 (ANGLE 2.1.19736 git hash: fa03ab3adeaf) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_ANGLE_windows_ui_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_no_config_context EGL_KHR_create_context_no_error EGL_KHR_reusable_sync EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_device_query EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_platform_angle_d3d11on12 EGL_ANGLE_platform_angle_device_id EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_feature_control IsWebglOutOfProcessEnabled: 1

     WebGL 1 Driver Renderer: Google Inc. (Intel) -- ANGLE (Intel, Intel(R) UHD Graphics Direct3D11 vs_5_0 ps_5_0, D3D11-31.0.101.4032)
     WebGL 1 Driver Version: OpenGL ES 2.0.0 (ANGLE 2.1.19736 git hash: fa03ab3adeaf)
     WebGL 1 Driver Extensions: GL_AMD_performance_monitor GL_ANGLE_base_vertex_base_instance GL_ANGLE_base_vertex_base_instance_shader_builtin GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_serialized_context_string GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_base_instance GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_clip_control GL_EXT_color_buffer_half_float GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_elements_base_vertex GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multi_draw_indirect GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_texture_type_2_10_10_10_REV GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_framebuffer_blit GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_WEBGL_video_texture
     WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_element_index_uint OES_fbo_render_mipmap OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context WEBGL_provoking_vertex
     WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (Intel)

EGL_VERSION: 1.5 (ANGLE 2.1.19736 git hash: fa03ab3adeaf) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_ANGLE_windows_ui_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_no_config_context EGL_KHR_create_context_no_error EGL_KHR_reusable_sync EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_device_query EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_platform_angle_d3d11on12 EGL_ANGLE_platform_angle_device_id EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_feature_control IsWebglOutOfProcessEnabled: 1

     WebGL 2 Driver Renderer: Google Inc. (Intel) -- ANGLE (Intel, Intel(R) UHD Graphics Direct3D11 vs_5_0 ps_5_0, D3D11-31.0.101.4032)
     WebGL 2 Driver Version: OpenGL ES 3.0.0 (ANGLE 2.1.19736 git hash: fa03ab3adeaf)
     WebGL 2 Driver Extensions: GL_AMD_performance_monitor GL_ANGLE_base_vertex_base_instance GL_ANGLE_base_vertex_base_instance_shader_builtin GL_ANGLE_client_arrays GL_ANGLE_copy_texture_3d GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_serialized_context_string GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_multisample GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_base_instance GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_clip_control GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_buffers_indexed GL_EXT_draw_elements_base_vertex GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multi_draw_indirect GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_texture_type_2_10_10_10_REV GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_framebuffer_blit GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_draw_buffers_indexed GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_OVR_multiview GL_OVR_multiview2 GL_WEBGL_video_texture
     WebGL 2 Extensions: EXT_color_buffer_float EXT_float_blend EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_draw_buffers_indexed OES_texture_float_linear OVR_multiview2 WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context WEBGL_provoking_vertex
     Direct2D: true
     Target Frame Rate: 60
     DirectWrite: true (10.0.22621.3527)

     GPU #1
     Active: Yes
     Description: Intel(R) UHD Graphics
     Vendor ID: 0x8086
     Device ID: 0x46d0
     Driver Version: 31.0.101.4032
     Driver Date: 12-21-2022
     Drivers: <> igd10iumd64 igd10iumd64 igd12umd64 <> igd10iumd32 igd10iumd32 igd12umd32
     Subsys ID: 16561025
     RAM: 0

     GPU #2
     Active: No
     RAM: 0

     Diagnostics
     AzureCanvasBackend: direct2d 1.1
     AzureCanvasBackend (UI Process): skia
     AzureContentBackend: skia
     AzureContentBackend (UI Process): skia
     AzureFallbackCanvasBackend (UI Process): skia
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     Display0: 1920x1080@60Hz scales:1.000000|1.250000
     DisplayCount: 1
     HardwareStretching: both=1 window-only=0 full-screen-only=0 none=0 error=0
     OverlaySupport: NV12=Scaling YUV2=Scaling BGRA8=Software RGB10A2=None
     SwapChainTearingSupport: Supported
     GPUProcessPid: 4564
     Window Device Pixel Ratios: 1.25
     ClearType Parameters: Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50
     WebGPU Default Adapter: [object Object]
     WebGPU Fallback Adapter: [object Object]

     Decision Log
     HW_COMPOSITING: available by default
     D3D11_COMPOSITING: available by default
     DIRECT2D: available by default
     D3D11_HW_ANGLE: available by default
     GPU_PROCESS: available by default
     WEBRENDER: available by default
     WEBRENDER_COMPOSITOR: available by default
     WEBRENDER_PARTIAL: available by default
     WEBRENDER_SHADER_CACHE: available by default
     WEBRENDER_OPTIMIZED_SHADERS: available by default
     WEBRENDER_ANGLE: available by default
     WEBRENDER_DCOMP_PRESENT: available by default
     WEBRENDER_SCISSORED_CACHE_CLEARS: available by defaultblocklisted by env: Blocklisted by gfxInfo
     WEBGPU: available by defaultblocked by runtime: WebGPU cannot be enabled in release or beta
     WINDOW_OCCLUSION: available by default
     VIDEO_OVERLAY: available by default
     HW_DECODED_VIDEO_ZERO_COPY: available by default
     VP8_HW_DECODE: available by default
     VP9_HW_DECODE: available by default
     REUSE_DECODER_DEVICE: available by default
     BACKDROP_FILTER: available by default
     CANVAS_RENDERER_THREAD: available by default
     ACCELERATED_CANVAS2D: disabled by default: Disabled by default

   Crash Guard Disabled Features

   Workarounds

   Failure Log

 Media

     Audio Backend: wasapi
     Max Channels: 2
     Preferred Sample Rate: 48000
     Roundtrip latency (standard deviation): NaNms (NaN)

     Output Devices

       Name
       Group
       Vendor
       State
       Preferred
       Format
       Channels
       Rate
       Latency

       Headphones (Realtek(R) Audio)
       INTELAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_10251656&REV_1000\5&311b319f&0&0001
       Unplugged
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0

       Speakers (Realtek(R) Audio)
       INTELAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_10251656&REV_1000\5&311b319f&0&0001
       Enabled
       All
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       144 - 480

     Input Devices

       Name
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       Vendor
       State
       Preferred
       Format
       Channels
       Rate
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       Stereo Mix (Realtek(R) Audio)
       INTELAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_10251656&REV_1000\5&311b319f&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0

       Microphone (Camo)
       ROOT\{E070661C-AC3F-4AAE-AA3F-7D4E8DED5142}\0000
       Enabled
       All
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       48 - 480

       Microphone Array (Intel® Smart Sound Technology for Digital Microphones)
       INTELAUDIO\CTLR_DEV_54C8&LINKTYPE_02&DEVTYPE_00&VEN_8086&DEV_AE20&SUBSYS_16561025&REV_10EC\5&311b319f&0&0000
       Enabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       96 - 480

       Microphone (Realtek(R) Audio)
       INTELAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_10251656&REV_1000\5&311b319f&0&0001
       Unplugged
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0

     Media Capabilities

     Enumerate database

 Environment Variables

   MOZ_CRASHREPORTER_DATA_DIRECTORY: C:\Users\welsh\AppData\Roaming\Thunderbird\Crash Reports
   MOZ_CRASHREPORTER_EVENTS_DIRECTORY: C:\Users\welsh\AppData\Roaming\Thunderbird\Profiles\rjwmtgda.default-release\crashes\events
   MOZ_CRASHREPORTER_PING_DIRECTORY: C:\Users\welsh\AppData\Roaming\Thunderbird\Pending Pings
   MOZ_CRASHREPORTER_STRINGS_OVERRIDE: C:\Program Files\Mozilla Thunderbird\crashreporter-override.ini

 Important Modified Preferences

   browser.cache.disk.amount_written: 238890
   browser.cache.disk.capacity: 1048576
   browser.cache.disk.filesystem_reported: 1
   browser.search.region: TH
   extensions.lastAppVersion: 115.10.1
   font.internaluseonly.changed: false
   gfx.crash-guard.d3d11layers.appVersion: 78.14.0
   gfx.crash-guard.d3d11layers.deviceID: 0x5916
   gfx.crash-guard.d3d11layers.driverVersion: 27.20.100.8681
   gfx.crash-guard.d3d11layers.feature-d2d: true
   gfx.crash-guard.d3d11layers.feature-d3d11: true
   gfx.crash-guard.status.d3d11layers: 2
   gfx.crash-guard.status.wmfvpxvideo: 2
   gfx.crash-guard.wmfvpxvideo.appVersion: 91.11.0
   gfx.crash-guard.wmfvpxvideo.deviceID: 0x5916
   gfx.crash-guard.wmfvpxvideo.driverVersion: 30.0.101.1340
   idle.lastDailyNotification: 1714819905
   layers.mlgpu.sanity-test-failed: false
   media.gmp.storage.version.observed: 1
   media.hardware-video-decoding.failed: true
   network.cookie.cookieBehavior: 1
   network.trr.blocklist_cleanup_done: true
   places.database.lastMaintenance: 1714471364
   places.history.expiration.transient_current_max_pages: 112348
   privacy.clearOnShutdown.cache: true
   privacy.clearOnShutdown.cookies: true
   privacy.clearOnShutdown.downloads: false
   privacy.clearOnShutdown.formdata: false
   privacy.clearOnShutdown.history: false
   privacy.clearOnShutdown.offlineApps: true
   privacy.clearOnShutdown.sessions: false
   privacy.clearOnShutdown.siteSettings: false
   privacy.donottrackheader.enabled: true
   privacy.purge_trackers.date_in_cookie_database: 0
   privacy.purge_trackers.last_purge: 1714819905382
   privacy.sanitize.sanitizeOnShutdown: true
   security.default_personal_cert: Select Automatically
   security.OCSP.enabled: 0
   security.remote_settings.crlite_filters.checked: 1634049554
   security.remote_settings.intermediates.checked: 1634049554
   security.sandbox.content.tempDirSuffix: {959f7fc4-4160-4a50-829c-7e684e75ed2b}
   security.sandbox.plugin.tempDirSuffix: {f07c9ac7-2b32-410e-87f9-17ad94cb7ec6}
   signon.importedFromSqlite: true
   storage.vacuum.last.content-prefs.sqlite: 1701238040
   storage.vacuum.last.index: 1
   storage.vacuum.last.places.sqlite: 1713173810
   ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.

 Important Locked Preferences

 fission.autostart.session: true

 Places Database

 Accessibility

   Activated: false
   Prevent Accessibility: 0
   Accessible Handler Used:
   Accessibility Instantiator:

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.35
     4.35

     NSS
     3.90.2
     3.90.2

     NSSSMIME
     3.90.2
     3.90.2

     NSSSSL
     3.90.2
     3.90.2

     NSSUTIL
     3.90.2
     3.90.2

 Sandbox

   Content Process Sandbox Level: 0
   Effective Content Process Sandbox Level: 1
   Win32k Lockdown State for Content Process: Win32k Lockdown enabled -- default value is true
   GPU Process Sandbox Level: 1

 Startup Cache

   Disk Cache Path: C:\Users\welsh\AppData\Local\Thunderbird\Profiles\rjwmtgda.default-release\startupCache\startupCache.8.little
   Ignore Disk Cache: false
   Found Disk Cache on Init: true
   Wrote to Disk Cache: false

 Internationalisation & Localisation

     Application Settings
     Requested Locales: ["en-GB","en-US"]
     Available Locales: ["en-US","en-GB"]
     App Locales: ["en-GB","en-US"]
     Regional Preferences: ["en-GB"]
     Default Locale: "en-GB"

     Operating System
     System Locales: ["en-GB"]
     Regional Preferences: ["en-GB"]

 Remote Debugging (Chromium Protocol)

   Accepting Connections:
   URL:

 Printing

 Modified print settings

I had to reinstall Windows and now I can't reinstall Thunderbird. It says my password is incorrect to my primary email server but it is correct. I use yahoo mail but it is showing the host as att. All of my contact and distribution groups are there.

I am in the middle of creating a new event. If I click on the "Invite Attendees" button an "Invite Attendees" dialog appears with an email address already loaded in the first line. In my instance, this email address isn't mine! It is an alias on our corporate Zimbra email system that hasn't been used for 15 years, but is nowhere in my Thunderbird v102.15.1 client. It also isn't in any of my Thunderbird accounts. Where can I define this?

Can I stop being notified of new updates? I don't even want to hear about them. A registry change maybe?

A previous thread I started requested help for an issue that transpired when I updated from 102 to 115 back in 2023. https://support.mozilla.org/en-US/questions/1424162 After messing with it, I uninstalled the 115 update, deleted Thunderbird folders in my user's AppData folders and reinstalled the last update I knew that worked with the email that Thunderbird was having a problem which was 102. I had turned off auto-updates and got my four email accounts back like I prefer.

Last month I was presented with an update notification that I confused with a Firefox update and installed it. Darn - the Unified Folder in that one email was messed up again. I attempted some settings changed to the folders and it seemed to work. I was not too thrilled with the toolbar change at the top, preferring the small print Menu Bar at top, with Tabs directly under and finally Mail Toolbar at bottom but I resigned to live with the change.

A few weeks passed and the Unified Folder for that one email once again had a couple of subfolders under the account AND ALSO I noticed that syncing with my iPhone and other computers stopped. I was having to delete messages twice. TIME TO UNINSTALL AND FIND 102 AGAIN.

Not a huge deal besides needed to redo the columns to my preferences and I finally figured out the child inheritance to other folders thing with all this practice re-configuring to older versions.

So the question... is there a chance that I can have the new update notification stopped? I don't want to even be notified by way of a periodic popup that I have to be on my toes so I can dismiss.

Thanks, Steve

Suddenly my Thunderbird email will not send out any email I try to send. I have been in contact with my server Tech Support. They have checked everything at their end and all seems correct. I can go through their webmail to my account and that works. I have re-installed the program several times, including backup of the Profile, and deleting it from the C drive, then reinstalling it. I have made multiple changes to the SMTP outgoing server, trying various entries. I have even restored my computer to an earlier "Restore Point". That didn't work.

Nothing will allow me to "Send" an email. Other than that, the program works well. I can receive emails, no problem. I am using Windows 11, 64 bit on a Desktop computer. Any ideas what the solution might be for me? Thank you. Dave Wenger - [edited] @ntelos.net, ph: [removed phone# from public].

Hi, I have Windows 11, Intel processor, 64 Gb RAM, TBytes of SD storage. Lately I have been experiencing issues displaying email with attachments. It is intermittent, but occurs when I display an email with one or more attachments such as PDFs. I have a preview window open to the right of my mail list. If I click on the item in the list I see a properly formatted email in the preview window .. for a few seconds. Without me touching anything, the mail converts to HTML and the attachment is gone. Redisplaying the item goes right to HTML. Further, the HTML has nothing to do with the original message. If I go to my mail server the original item might still be there, but it might be gone. I have not seen a pattern to determine why some are gone. I need to solve this. I don't see this problem described in previous posts.

Attachments: tbird_before.jpg - preview email with attachment (personal data obscured) a few seconds later it switches to tbird_after.jpg and I cannot get the email back.

Kenneth Kornblum

We are using three locations to send emails from this email address. One of the computers at one home, sometime in mid April, was put into a block of some kind for having a PUP (the best I can figure out, don't really understand this stuff.) We had the block removed and most emails are now going through from that one computer. The other computers never had a problem getting their emails to the recipients. The one computer that had trouble, now has Maleware Bytes and Adwcleaner installed, that's what we did to get out of email jail I guess.

The problem is, any of the people that we attempted to email during the week or so that our email was in jail, even though it is fixed, our emails to those people are not getting to them still. We have to use another email address to get them to receive from thunderbird sent from our one computer.

We are not super computer savvy as far as this behind the scenes computer technology goes and need help so that we can reach all our customers reliably. We did try to identify if we were still blacklisted and saw 1 hit but don't understand how to fix it now that we have the additional spyware type stuff added to our computer. Your assistance would be greatly appreciated.

Thank you

I removed an account (membershipsec.KLcommunitychoir@gmail.com) from Thunderbird but I am still being asked to validate my ID for that account every time I look at my email. It's a Google page that is displayed but it seems to be Thunderbird that is triggering it. How do I stop it?

I have seen numerous posts on this forum involving the "Leave Messages on Server" option in the server portion of the Account settings. Many of these posts include responders stating that this option does not apply to POP servers.

If this is correct, why does Thunderbird even include this setting for an account that is explicitly designated as a POP server/account? This is an invitation to confusion and misunderstanding; I have been a victim of this. It seems to me to be a no-brainer to change the code to remove this option from these POP accounts.

Dear Sir or Madam,

we are using Mozilla Thunderbird for many years. Since last two updates the button for sending out emails is missing. We tried to activate and to find it but we were not successful. Can you please check the current version for this mistake/error? All menu bars are activated but we also found out that the menu bar for writing emails are not visible any longer.

Thanks in advance for your reply and check. BR Maik

I want to change the styles, I know how to change teh default typeface but where are the Para styles hiding? And does anyone know of a style management add-on?

thank you....... liz