Thunderbird Support Forum

In the Library, the Search Bookmarks will find the website you are looking for, but the results list does not show you what subfolder the bookmark is in. This is very frustrating when you want to edit a site in the subfolder where it resides.

Even fresh new Thunderbird profile crashes on startup. Thunderbird starts ok in safe-mode (new and all profile/s).

Ideas, suggestions pls?

Win7, v31.1.1

Crash report ID: bp-04e7adc1-d92e-4d51-9938-200662140922

Thunderbird v31.4.0 Linux Mint Debian Edition 3.1.2-amd64 Cinnamon 2.0.14

When clicking on a link within an email, the system crashes and the monitor display displays jagged, diagonal lines. A cold boot is required. This can be repeated.

Same results running in Safe Mode.

Any ideas?

recently and without other changes that I am aware of my thunderbird pull down menus do not populate with text, or sporadically do so after delay of 15 - 30 seconds.

I am using Thunderbird version 31.7.0 and it keeps randomly crashing when usually when I try to send an e-mail. The e-mail appears to go out, but it is not copied to my send folder. I can keep it working is I use safe mode.

My Crash links are: https://crash-stats.mozilla.com/report/index/9e388085-aa3d-454c-bf55-924102150612 https://crash-stats.mozilla.com/report/index/2613f4fa-89d4-49c3-92ad-4f3292150612 https://crash-stats.mozilla.com/report/index/a5f726e5-8f62-40a9-9087-4bab92150610

Hopefully someone has an idea how to fix this. It appears every crash is for the same reason.

Thank you for your help.

Updating to version 38.1.0 Start Thunderbird, Starts up OK. Can view messages and write new emails etc OK. If I select "get messages" OR messages are accessed automatically every 5min. then the whole PC crashes. Three finger salute does not bring up task manager. Only way out is to power cycle.

Thanks in advance for your help Cheers Pete

Follows is the Help Troubleshooting info.

 Application Basics

   Name: Thunderbird
   Version: 38.1.0
   User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.1.0
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20150707103124
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (none) Local Folders, plain, passwordCleartext

   account3:
     INCOMING: account3, , (pop3) pop3.talktalk.net:110, plain, passwordCleartext
     OUTGOING: smtp.talktalk.net:587, alwaysSTARTTLS, passwordCleartext, true

 Crash Reports

 Extensions
   Lightning, 4.0.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}

 Important Modified Preferences

   Name: Value

     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 38.1.0
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.direct3d.last_used_feature_level_idx: 1
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 268c1c45-39c9-4fb8-af58-00e0c832e32
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1436862237
     places.history.expiration.transient_current_max_pages: 104858
     plugin.importedState: true

 Graphics

     Adapter Description: Intel(R) G41 Express Chipset
     Vendor ID: 0x8086
     Device ID: 0x2e32
     Adapter RAM: Unknown
     Adapter Drivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
     Driver Version: 8.15.10.2302
     Driver Date: 2-11-2011
     Direct2D Enabled: false
     DirectWrite Enabled: false (6.2.9200.17292)
     ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50
     WebGL Renderer: false
     GPU Accelerated Windows: 1/1 Direct3D 11 WARP

     AzureCanvasBackend: skia
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: cairo

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.10.8
     4.10.8

     NSS
     3.19.2 Basic ECC
     3.19.2 Basic ECC

     NSS Util
     3.19.2
     3.19.2

     NSS SSL
     3.19.2 Basic ECC
     3.19.2 Basic ECC

     NSS S/MIME
     3.19.2 Basic ECC
     3.19.2 Basic ECC

I have updated to Thunderbird 38.1 running with XP Pro. Thunderbird fails/crashes every time I switch users. We have 3 account profiles and failures occur on all 3 profiles.

Crash reports cannot be sent to Mozilla as errors in transmission occur.

While Thunderbird is working it is good but the constant failures are frustrating.

The last auto upgrade included a calendar function, which I switched off as I thought this was causing the problem. But now after all the messages have downloaded, I get the usual pop-up box in the bottom right of the screen telling me I have received x messages but it only half fades in and the whole PC jams. CTR-ALT-DEL does not work and I can't switch to a different window or even click on anything in the Thunderbird screen. The only thing that I can do is hard reboot the PC and switch off the router, which allows me to start up Thunderbird without anything downloading. I am using Windows 7 and Avast as my AV. Any help would be gratefully appreciated.

Thunderbird updated automatically last week. It crashed my computer (not just the program) every time the new email notification box came up. I turned off notifications. That helped, but if my computer loses connection to the internet, Thunderbird crashes. The program is incredibly slow and unstable. When I click on an email, I end up with parts of two windows. Eventually, the system catches up and the screen looks fine. If I try to draft an email, I again get parts of two windows until it catches up.

Thunderbird has been among my all time favorite programs. I have used it for years and have never had any issues until this update. Help!

Version 78.2.2 (64 bit) automatically installed today. Other than the changed interface (which I can do without), it now asks me when I delete an email message: "The messages you have deleted can be purged from disk. This operation will save about 1.1 GB of disk space. Select the option below to let Thunderbird do this automatically without asking you."

I do not want to purge my deleted messages. If I want to purge an email, I hold down the shift and delete keys and the email message is not saved to my Trash folder. However, I save my old Trash messages in a separate archive. I do not want to be constantly asked whether I want to purge these messages because I do not want to do so. This is becoming a nuisance

How do I stop this?

Thanks for your help.

Hi, In the new version of Thunderbird, the folder pane, despite having been set as directed, is invisible until I pass my cursor over it, and so is all the mail in the inbox invisible unless I swipe over it. Once I have written an email, both lists revert to this invisible appearance again. This is quite irritating. I would like to see the lists constantly as normal without having to continually swipe over them to make them appear.

Is there some way to stop this from happening?

Thank you

After installing version 78.4.0 (and continuing into 78.4.1), I have an issue with many of the folders in my Local Folders account. When I click on an affected Local Folder folder, it is not highlighted and no messages appear. Messages will appear if I scroll the mouse pointer over the message pane. I can then also read the messages, etc. If I move to another Local Folders folder, messages may appear or they may not (always the same folders) until I move the mouse pointer as described above. Note that the folder name is also not highlighted after clicking it. Sometimes the entire folder/account column on the left side of the screen is blank until I scroll the mouse pointer over that column. Very annoying! Any ideas? FYI - I have tried "repairing" the folders in question. That does cause the messages to appear but as soon as the folder loses focus, the problem reappears - meaning the messages disappear and do not reappear until I either scroll the mouse pointer over the message pane or re-repair the folder.

Ken in Kansas

I erased my password on an gmail account in thunderbird, I changed it in gmail. when I start thunderbird it asks for the email account instead of just the new password. I fill in the email account and it sends error 400 back to me.

I'm using Thunderbird 87.0b3 (32 bit) on a 64 bit PC I recently deleted an email and saw the message:

“Compact Folders.     The messages you have deleted can be purged from disk. This operation will save you 202MB of disk space. Select the option below to let Thunderbird do this automatically without asking you.

[] Remove message deletions automatically and do not ask me. Proceed Cancel”

This message confused me. It was entitled “Compact Folders”, but then stated it would PURGE messages from my disc. Without ticking [] Remove message deletions automatically, I selected “Proceed”. I was very relieved to see that messages were compacted but none of my messages in “Trash” had been deleted.

I strongly suggest that this message should be rewritten to say: Compact folders. If you allow Thunderbird to compact your folders this operation will save xxx MB of disk space. Select the option below to let Thunderbird do this automatically without asking you. [] Compact folders automatically and do not ask me.

Dear community,

in the past, I have noticed that a few e-mails - but not all - are displayed incorrectly as plain text instead of the usual HTML-text. This means that there is no formatting involved, e.g. the font art is not correct. As it seems, the issue occurs when the standard formatting options of e-mails are used by the senders. So if nothing is changed like the font size or colour. If I look at the e-mail on different e-mail programs, everything is alright. I have already ensured that the option View > Message Body As > Original HTML is enabled.

Thanks in advance for your advice. batengo

Hello I noticed that I still use thunderbird 32bit, if I download and install over it thunderbird 64bit will it keep everything from the 32bit version? (accounts, offline folders etc)

I have one email address in regular use: xxxxxx@ntlworld.com. I have had two other email addresses in the past (both gmail.com), neither of which has been used for at least a couple of years. But for the last several weeks, I have been getting repeated popup pages from Thunderbird nearly full screen interrupting anything else I am doing asking me to sign into my Google account using one of the redundant addresses. If I ignore this and close the window, it pops up again a few seconds later. If I log in as requested, it is replaced by another page requesting permission for Mozilla Thunderbird to "Read, compose, send, and permanently delete all your email from Gmail". This I have denied as it seems an unwarranted intrusion. But the requests for login using the redundant address continue every few seconds. How can I prevent this, and allow the redundant email address to rest in peace? Or, how can I delete the redundant addresses permanently? I'm using Thunderbird 91.2.1