Thunderbird Support Forum

My Thunderbird stopped receiving emails. I am on a Mac. I am posting here because I looked through the list here. Others had the same problem but the conversation is now archived. I tried the offered solutions and they didn't work. So having just fixed mine, I'm posting my solution. Go to System Settings. to Passwords. Unlock Passwords by signing in. There you find your email service listed. Click on it and check that that password matches the password on your account on your email services website. If it doesn't, fix it. Then open Thunderbird on the menu bar at the top, go to Settings ( not Account Settings.) Go to Passwords, to Saved Passwords, click on that and it will show you a list of your saved logins. Below the list, you can click on Show Passwords to see what's there. I had a bad password in there. (I had more than one password that had been saved for Thunderbird.) I deleted all Thunderbird passwords. Then I closed and reopened Thunderbird, clicked Get Messages, filled in the correct password when asked. Bingo. My email downloaded into Thunderbird.

A: All these problems started after the new email version was installed, in-other-words, when the old version was updated! B: All of my email that was in my account / on my computer seem to be be there as far as I can tell. I can get to them, I can open them and see their contents. C: All is ok up til this point...as mentioned above and no new email has arrived. D: Now, as soon as I click on the "Get Messages" (Icon, looks like a cloud) in the upper left corner, is when I the Yahoo page of some sort pops on the screen, that's it. No mail arrives and I'm stuck with the Yahoo page covering most of the screen. E: I can click click around and try entering my email address but when I click on F: I see that images can be attached, and hope it works. My screen are,1920 x 1080, so I'll try and reduce the size of the images when I attach them. G: (Image A) After I inter my email address the red wording pops up.

    (Image B)   My email address pops up. That's it. Sometimes, If I click around a second page will pop up and

it becomes vicious circle and normally going back to the first page. (Note: A image) [about:blank] ??? Other pages have an address??? H. In these 4 days I have changed, added, deleted, used my Mozilla Reset Key, and this morning, per Mozilla's - Thunderbird's request, created another Reset key. Still no email. I do believe If this Yahoo thing was gone my email might start, just a guess now. H. Will all of the email that has not arrive still be available?? I. Almost forgot to mention. I receive and send my email through Thunderbird, and Yahoo & AT&T. Thanks, Bob Miller And, "Yes" please email or call, anytime day or night. I am getting a few emails on my phone. miller.485@sbcglobal.net

P.S...."Somethings Wrong"  :-( Again, thanks for your help!

Hi Again,

I just enabled cookies in order to fix a connection problem with Google and Xfinity. While going through the process, I noticed a Facebook web address was pre-filled, and I immediately deleted it before realizing "block" and "allow" are both on that same page. Can someone please paste that link here so I can put it back where it was?

Thank you!

I have both Gmail and Aol accounts on my installation, 115.9.0. My aol account is behaving funny. If I choose to display only unread emails, the screen goes blank and no messages show. I then click on sent message, click back on incoming and the messages reappear in the "all" messages display. The Gmail account is just fine, I can click between "All" and "Unread only" with no issues. Can't figure out what's going on.

I'm currently using Thunderbird version 115.9.0. For the last several months when I detach, delete or save an attachment, Thunderbird will duplicate the email. I then manually delete the duplicate.

This didn't happen the first several years I used Thunderbird. Is there some setting I missed? Any solution to prevent this from happening?

Thanks for any advice.

When encountering a problem with a new release and wanting to downgrade back to an older (working) version - especially if some plugin I depend on hasn't been updated yet. The current version is well marked, but it would be helpful if the older versions had a subject line like "Release 115.x.x (github commit id)" so we can do better than walk back one release at a time. All flatpak examples for rollback show meaningful subject lines, but Thunderbird and other flatpaks I actually use don't seem to.

1. flatpak remote-info --log flathub app/org.mozilla.Thunderbird

Thunderbird - Thunderbird is a free and open source email, newsfeed, chat, and calendaring client

       ID: org.mozilla.Thunderbird
      Ref: app/org.mozilla.Thunderbird/x86_64/stable
     Arch: x86_64
   Branch: stable
  Version: 115.9.0

...

   Commit: ec99a6e7155ef2ce8fbb88a45c9ce50f3213289cdf6c0f77825b622f30fa7845
   Parent: 6e23bd3c0dbb2ea57192a120e9d4c431ee192e454e0cc11452184392f14e6fab
  Subject: Export org.mozilla.Thunderbird
     Date: 2024-03-19 14:02:18 +0000
  History: 

   Commit: 6e23bd3c0dbb2ea57192a120e9d4c431ee192e454e0cc11452184392f14e6fab
  Subject: Export org.mozilla.Thunderbird
     Date: 2024-03-05 07:25:45 +0000

   Commit: 1d7a72d99a0e77fc16bdd610d356f4eea0626dfaf95fa572744451502b9f4128
  Subject: Export org.mozilla.Thunderbird
     Date: 2024-03-05 07:04:30 +0000

When I start T'bird in normal mode, I get what you see in picture #1. Notice the custom menu bar at the top. I can still receive emails into the Inbox (but can't see or access them), and I can write an email, access the Address Book, Calendar, etc.

When I then start in Safe mode, with Shift key down, I get what you see in Picture #2. Notice that the custom menu bar at the top is gone. I have to recreate it every time I shut down and restart T'bird. That is unacceptable.

Please advise what I should do to correct this situation. If I can't, then I'm through with Thunderbird (after some 15+ years).

Many thanks, Robert Hawkins

Hello. In our company, every employee has an IMAP account, but over time the IMAP profile takes up too much space on the hard drive (100-200GB per user...). What can we do to have more storage space? Can we delete the file? Or will all emails also be deleted from the server?

Thunderbird - Problem

My email address is: finnvebirk@webspeed.dk (alias: evab@webspeed.dk ) I have used Thunderbird email for many years. I have archive folders with more than 50 folders and sub-folders. Overall, I have several thousand emails in my archive folders.

After I wanted to create a sub-folder and move it to another location, the following has happened: All my folders and sub-folders are mixed together and arranged in a changed order. All emails in my archive folders and sub-folders have disappeared - all folders are completely empty. I think maybe a folder called 'Local folders' has disappeared. It is no longer possible to move emails from the Inbox to the empty folders. NOTE: Inbox, Sent and Trash still works.

Question-1: What happened ? What can I do ? Can I recover all my emails in the archive folders ?

Question-2: Can I restore my Thunderbird mail system as it was, e.g. 2 weeks ago ?

Question-3: As an emergency plan (if all my emails are lost !): Can I reset Thunderbird without deleting mails in Inbox, Sent and Trash ? If Yes – How do I do that ?

I turned off junk mail filtering and am glad I did. I don't get that much junk, and so I just mark it all in the inbox. What I don't have to do now is restore all the messages from a couple of listserves I'm on that Thunderbird insists on moving to junk - not every mail from these listerves, just some. There is nothing weird in the subject, I have the addresses in my address book, I'm constantly marking them as not junk, and it still insists on sending them to junk - sometimes.

But why doesn't it work properly? Why is it so wrong so much of the time?

Hi

I have used local Thunderbird folders for my Gmail accounts for a long time, and have now started using Protonmail (via Proton Bridge to Thunderbird) as well. Sending and receiving Protonmail via TB works fine.

I want to keep my single local inbox, sent folders etc. I set up a filter on the TB Protonmail account to copy all incoming emails to the local inbox. Works fine. I have also configured TB's Protonmail account to copy any emails created in TB's Protonmail account to the local 'sent' folder. All good.

I now want to get any emails sent via the Protonmail app to be copied to my local 'TB sent' folder - but have failed to get this to work.

If I create a TB filter to run on the Protonmail IMAP 'sent' folder, it CHANGES the separate TB inbox filter from running on the IMAP inbox, to run on the IMAP 'sent' folder!!!

I want to have two separate filters for Protonmail IMAP - one for 'inbox' and one for 'sent' - but they keep resetting so that both run either on the IMAP inbox or 'sent'. I thought filters were separate entities, but clearly not.

Am I missing something, or have I stumbled across a bug?

Thanks in anticipation.

I'd like to uninstall Beta and install regular. But I have very little space. I can move all my local folders to a temp disk (that would be about 8 GB). How much space is needed to install regular Tbird?

I have an issue with using newgroups via NNTP server in Thunderbird. News only load during startup of the program. Whenever the option Get Messages is chosen later, or when it is automatically run by the program, the process seems to get stuck in a loading state. In this state neither can new messages be read (the headers seem to be there and are shown, but the body of the message isn't), nor can new messages be sent (message sending gets stuck in status "Assembling Message")

This has been the case for a few releases already, and is currently present on 115.10.0 (64bit)

Hey there Team!

So I flipped my table because of the new Outlook update and I'm beyond frustrated.

Not only it does not show the unread email count but also stopped working for my work email, making me miss a serious meeting!

This is ridiculous!

So now I'm transitioning to Thunderbird however, my Inbox is showing the total amount of emails. This is not what I need. What I need is the unread amount of emails.

On top of this, if I minimize the email, the Inbox amount count merges with the amount count of Sent Items. This is not what I need either... What I need is to solely have the amount of unread emails.

How can I achieve solely unread email count with Thunderbird?

Please keep me posted as I'm losing my last screw over setting up something as basic as this. -Val

Has anyone seen a message similar to this when trying to attach a document, usually a pdf to an email?

O:\XXXXXXXXXX.pdf could not be opened, because the associated helper application does not exist. Change the association in your preferences.

Also, when someone send me an image file, I can't open it directly from the email. I have to download it and then open it. This isn't as big of an issue as the above, but I thought I'd ask it too.

Thank you

Windows 10 Thunderbird 115.10.0