Thunderbird Support Forum

First, I am supporting a family member, who has TB configured on two separate machines. Configuring for Comcast IMAP+SMTP, in the usual manner; nothing esoteric about that, all very routine.

Machine A seems to be working okay, no errors. TB up to date on this machine, connected over an ethernet wire, if that makes any difference.

Machine B, getting spam prompted over IMAP 1014 errors. No other information is provided than 1014.

I have tried dropping the account configuration hundred percent, restarting TB, re-adding the account configuration, to no avail. Still spam 1014 errors.

I did happen to notice TB needed an update, so I did that as well. Still 1014 errors.

I have also tried dropping that email saved password from the saved passwords, and responding to the subsequent re-enter password prompt. Also to no avail.

What if anything might have changed, and how can we contend with this? What is so corrupt, do we need to be mucking around in any AppData files, roaming files, etc?

We are not the only ones, apparently, to have bumped into this issue. Not sure if this is also Comcast specific, since a recent TB and/or IMAP specification change, i.e. maybe we try with a gmail account, for instance.

Wondering also, is it IMAP and/or Comcast somehow tieing Machine A to the IMAP and not releasing that association? Knowing a little bit about IMAP in this regard. And/or somehow now prohibiting Machine B+ from establishing a connection?

My @gn.apc.org (IMAP) inbox has a limited capacity to display, to keep important email. They simply drop-off the list. It currently saves only today's emails. This cannot be correct. I have attached a timeline. Appreciate some info & advice

I use Thunderbird for 18 email accounts and I have the "Inbox" of each of them in the "Favorite Folders" list. I would like to put them in the order of my preference, e.g. ones I use most on top of those I use seldom. It seems like I ought to be able to just click and drag them into order, but that doesn't work. How can I do that?

Hi, 3 weeks ago I suddenly could not log in to my email without errors.

First I get a Google screen "Choose an account" showing the three Gmail accounts I use. I select the first one.

"Mozilla Thunderbird wants to access your Google Account". This refers to calendars. I take the Allow option.

Then I get the message "Warning: Potential Security Risk Ahead

Thunderbird detected a potential security threat and did not continue to localhost. If you visit this site, attackers could try to steal information like your passwords, emails, or credit card details."

When I close this window I get another Google screen .

"Mozilla Thunderbird wants to access your Google Account". This refers to i) mail, ii) contacts, and iii) calendars. I take the Allow option.

Then I get the same message message "Warning: Potential Security Risk Ahead

Thunderbird detected a potential security threat and did not continue to localhost. If you visit this site, attackers could try to steal information like your passwords, emails, or credit card details."

This process cycles through the other two emails. Then I get and authentication failure message.

I have seen hints that this might be a certificate issue but I have tried in vain to find certificates stored in Thunderbird.

Any help approeciated.

Thanks

PaulM

Imported address data from Outlook, the Thunderbird address books lists last names only under "names," email column is blank, phone numbers column lists email addresses and addresses column lists phone numbers. Selecting "Restore column order" has no effect. Any advice welcome. Thanks.

I had an email account from my university that used gmail in the past but just recently disabled the email and migrated away from it.

However, when I removed that email account from thunderbird and restart the app, the oauth dialogue to authenticate the disabled account each time. It would also keep opening that dialogue every 30 minutes. Any help is appreciated.

I'm trying to remove theme(s) but when I go to Add-ons Manager and select a theme I see no 'Remove' button. This goes for all themes I added. I'm using 115.11.0 (64-bit) Thunderbird.

Am I missing Something? James

I want to support Mozilla but have no need for the complexity of Thunderbird. I find navigating the huge number of options hugely timewasting, eg I inadvertently remove some headers but can find no way of undoing this. Is there a cut down, simplified version I can use?

my windows 11 was crashed and browsing was not working so i repaired my window, thunderbird lost all profiles and data from the program but all the emails and folders names i had are visible in local directory, so i tried to setup new account and then change local directory to my old directory. i did this few times before and it worked perfectly but now this method is not working and only handful of emails imported i need help and solution, these are years of emails and very important last few weeks important emails are missing

Hello all I just started my thunderbird after years of outlook. And I have donated money I hope this helps to keep this alive. With recent 2FA changes I have had to move here. it is years of old emails and for now I am getting them to review later.

But everyone seems nice here.

When I am downloading I notice limits on number of messages in one mailbox in Thunderbird. One mailbox is everything inside one email username right?

Sometimes it stops at 10, 000 Is the limit based on thunderbird or the email server I am getting my emails from ???

Thank you for anticipated help!

I am using a Mac with Big Sur (macOS Monterey, Version 12.7.5), and my email is POP, using Thunderbird Version 115.11.0.The message count of my inbox is wrong. It is two (2) more than it actually is. Right now there are ten (10) messages in my inbox BUT the message count of my inbox says twelve (12). Please correct.

TB 115.8.0.1, Mac OS Sonoma 14.5 Over the years my Address Book has acquired many separate entries for the same individual, with two or more (obsolete) email addresses, for example. Also, one with email address only, and another with phone number, plus various pieces of contact data in one or both cards. If there is a way to compare, choose correct data, and combine contact files, I can't find it. If not, I'd like to propose an enhancement. Thank you.

Hi

Currently the Outlook Web App on Windows and Web offers some sort of option to facilitate moving emails to specific folders by offering a search bar to look for a folder.

Please see image attached to this topic in order to see what i mean. Note: the image is in spanish

Also, here's a link to that same image: https://imgur.com/a/gfA1TcS

Does Thunderbird have something similar like this?

Thank you for your help.

Jorge Arturo Adolio C.

A computer is still running Thunderbird 102 happily. That is the plan -- the user is NOT prepared to deal with 115 and later, and the changes therein. Somehow, even though it was supposedly set to only install updates when you told it to, it downloaded and began the process of installing 115. So it's up and running now at 102, but says that when you restart, it will go to 115. Please don't tell me how wonderful 115 is; been there, done that, it's not my machine but it's someone near and dear to me who detests computers in the first place but has to use them so gratuitous changes are utterly unwelcome....

So is there a way to delete something and tell Thunderbird to just keep running 102 and not do the upgrade? If I have to reinstall 102 on top of the old profile, which contains many gigabytes of IMPORTANT mail, I can deal with that. I assume that the profile hasn't been munged yet by the update so I'm asking now. Thanks!

Signature Request...

Don't automatically add the signature to every new message and reply. Provide the option to insert it at the cursor location with a shortcut key (eg: Ctrl/Shift/S).

Allow more than 1 signature. In my business, I use several "canned" statements depending on the recipient, issue, etc. Allow them to be inserted from a drop down list, say. The most used one (default?) would be inserted with Ctrl/Shift/S.

Thank you for your consideration! T-Bird is the best option i've tried since needing to abandon WinMail for lack of support.

Sincerely,

Tuck Lowe WorldClassLodgingPC@gmail.com

Not getting confirmation emails on forum.k9mail.app

Wanted to sign in to forum.k9mail.app so I could stop asking K-9 Mail questions here. Filled out the "application," but have never received confirmation email back from forum.k9mail.app to allow me to sign in. Re-requested confirmation email 3 times; no reply. Can someone help me?

What address do I need to add to my address book so that replies from this forum don't go right into SPAM/JUNK folders?

TB won't set up on Yahoo mail. Spent about 3 hours on the phone with one and sometimes two Yahoo techs and giving them total access to my computer so they could set up TB but could not get it working. It was eventually suggested I contact you folks, so here I am. When sending an email, it just keeps running like it's sending but doesn't stop. Eventually displays the following:

Sending of the message failed. Unable to authenticate to Outgoing server (SMTP) smtp.mail.yahoo.com. Please check the password and verify the 'Authentication method' in 'Account Settings | Outgoing server (SMTP)'.

The techs and I went around an endless loop of re-entering PW and checking authentication settings. Any suggestions?

Enige weken geleden heb ik mijn mailbestand geexporteerd naar externe harde schijf als back up. Deze externe harde schijf (D:) heb ik nu continue aan mijn laptop gekoppeld. En mijn mail account met bijbehorende postbussen functioneert normaal. Maar als ik nu mijn externe harde schijf loskoppel is wel mijn mailaccount zichtbaar maar zijn alle onderliggende mappen verdwenen, zoals IN, OUT, SEND, ETC. (de lokale mappen zijn wel zichtbaar). Bij de serverinstellingen staat dat berichten worden opgeslagen in D:\ Back up mail dd-mm-jjjj Ik wil graag dat alle postbussen weer op mijn C:\ schijf worden opgeslagen zodat ik de externe harde schijf weer kan verwijderen. Hoe zet ik de mappen weer op C:\ ?