Thunderbird Support Forum

In the past, I could click on an email address and drag it into a new subfolder I'd made (let's say for emails to a group about baking). Easy as pie!

Sorry for the bad pun.

Now, when I try to click and drag, it will NOT go into that subfolder. I looked in Help and there were answers about csv files, about a horizontal or vertical view, etc. None of that made sense to me.

So I'm wondering if it's still somehow an easy thing to do, to duplicate someone's email in one or more other folders. It seems like it should be! Thanks, Su

Hi There,

After installing the new thunderbird release 15.12.2, i started getting alot of duplicates. i was messing around in the thunderbird layout etc There was a report about a damaged mailbox, but not the inbox. i think i was behind on compacting. Then i realized most of inbox was gone !

i tried the repair suggested in Thunderbird properties on the message summary index file .msf when i first noticed problem, i made copies both inbox and .msf currently:

Inbox itself is ~2Gb, but  Inbox.msf file size is 0 

i have copy of the Inbox, but copy of Inbox.msf is gone...

i reinstalled the latest thunderbird. but didn't help.

I took the advice of @Toad-Hall and uninstalled the flatpak version of thunderbird, then installed the version available as an rpm via dnf/yum and that worked. Life is good.

i'm running windows on a bootcamped macbook pro, windows 10 home. did i install correct version ? any other ideas ?

i have used thunderbird for many years and appreciate you'all for keeping it going !

thanks, Kathy

At our clinic when we cannot answer client calls it goes to voicemail. The voicemail the should be sent to our email and transcribed, however it hasn’t been. It leaves us with the only option to play voicemails aloud while clients are going in and out of the lobby, which we find unprofessional. Please help us fix this!

All of a sudden I get: Thunderbird failed to find the settings for your email account

and so I have no access to my local folders where I store all my emails. Any ideas what has happened? And more importantly how I get back to my email interface on launch. Thanks in advance

I don't know my password to open my email, how do I find it? I have had my email account for years never needed to sign in and now I'm out, I need help I have a lot of important messages waiting.

I seem to have lost the search bar that allowed me to find certain emails in specific folders. I am now left with the one that searches all my email folders. Why? How do I get it back?

Thunderbird 115.6.1 (32-bit) on Win 10 and Win 11, local calendar, no email invites are sent to the listed Attendees. Correct email is entered on Calendar/Properties/Email and Notify attendees is ticked on New Event dialogue. Attendees are correctly entered under New Event/Invite Attendees. After clicking Save and Close, there is no Invitation email record in "Sent" emails and the Attendees do not receive email invitations. The event *is* saved in the originator's calendar.

The invites were correctly sent on the Win 10 PC up until TB version 113 (?), when they stopped working after the update (I think). Eventually email and calendar data were transferred to a fresh TB installation on a Win 11 PC, but the invites are still not sent.

The only difference that I can see between this non-email-invite-sending version of TB on a WIn 11 PC and another Win 10 PC where the invites are sent, is that "Troubleshooting Information/Force Email Scheduling" is set to true on the non-working version and is blank on the working one. Clues where to look next?

I just noticed (after 7 yrs) I have Thunderbird(beta) 32 bit on my laptop windows 10 (64 bit machine) and Thunderbird 64 bit on my desk top Windows 10 (64 bit machine). How do I get the 64 bit Thunderbird on the laptop without loosing all my settings to login to my 4 email accounts?

Not sure of the best way to ask this. I am using TB 102.13 on a win 7 pro desktop machine.

Cox recently ported my email acount to Yahoo. There are about 100K emails in my cox inbox that were ported to yahoo. After modifying the server settings in TB so that I can use TB with the Yahoo server (I use POP settings), TB now sees all of the 100K emails as new, and each time I click the "get messages" button it starts downloading all of the 100K emails. I closed out of TB to stop the download.

I am told that in order for TB to only download actual new emails from the Yahoo server, I must let this process run. However, my official TB inbox uses about 30 filters to place incoming emails into the correct folders as they are downloaded.

All I want is to download the emails currently on the Yahoo server into a new created "dummy" inbox folder so that after the massive download, I can delete the folder and get back to being able to use TB appropriately. Can someone provide a 'how to" for doing this? TIA

Hi there I must say having used Thunderbird for probably ten or more years that V115 has been a big pain in the butt to get used to. Why change everything? It was fine before.

OK I can get used to a completely different layout and changed menus even though I don;'t want to but I cannot figure out how to change the background from solid black which I hate. I have spent several days on and off looking for an easy way to do this and can't find it.

So now I go to write an email and the black screen doesn't show anything with black letters of course?? What is the reason for this? So I have to change font over and over to white color.

When I read new emails no problem background is white and font is black like a normal screen. Who had this bright idea?? Please give me a simple solution not involving Css whatever programming such stuff I cannot figure out and don't want to learn. Thanks so much

The latest update of Thunderbird somehow made this message appear "This is an unsupported version of Thunderbird!!" (see attached picture). Is this a bug? I've checked the version on the homepage and it's the same that's running on my PC (Windows 11).

In my inbox I see a couple of emails that (once opened, or even seeing preview) are not associated correctly to the original email sent or received. It's quite odd as it happened only a couple of times, but even after updating, rebooting and moving these messages, they are still showing the wrong addressee and content.

In the attached screenshot you can see the example. Looking forward to receiving your help. Best regards, Nuno

Greetings, recently our pc was attacked ,malware. A new windows program was installed. This resulted in some apps being deleted. One of which was the Firefox email. Inspite of many attempts to reinstate it I have had no success. There is great difficulty in finding what to do to reinstall. There are assumptions that I have particular information. Other than our 3 email addresses we do have any code numbers or passwords, as these to were also lost. As it has been several days since the "repair" the inability to access Firefox with historic emails is now creating a number of serious issues. I need urgent help in reinstalling our Firefox email. My inability to find that one person who I know can help is out there. The FAQ were of no help. The request how to reinstall Firefox does not appear to be a FAQ. Ross.

Hi everyone, My Thunderbird yesterday - without doing any unusual chances that know of - went weird. Whenever I open the programme now it shows a completely different interface and I can't navigate back in any way to the usual calendar, email, contacts. It also seems to be frozen, because when I click settings it doesn't open any window. I have attached a screenshot of how it looks now.

Could anyone help me out on how to get back to regular Thunderbird? I am also a bit worried of losing all my contacts / calendar.

Let me know if there's more info I can give from my end. Any help very much appreciated.

I've noticed that contacts disappear from my address book. On checking it seems Thunderbird is automatically deleting them!

This is unwanted behaviour.

I need it stopped.

tnx.

On Mac Sonoma 14.4, Thunderbird 115.12.2

When I try add my Gmail account or calendar account, the Gmail sign-in prompt page comes up but is entirely blank and does not load. When I restart my laptop I can sometimes get the page to load but when I allow my account to be connected, the next page does not load still. So the authentication process does not finish. The result is the same whether I enter my password on Thunderbird or not.

I have uninstalled and reinstalled Thunderbird, and downgraded to an older version. Same issue.

I am not sure if it is a Mac issue but I am only having the issue with Thunderbird.

I've noticed recently that addresses that were in my personal address book have disappeared, basically they've been deleted. This next bit is from memory so excuse the vagueness. The last time I looked for these I found them in a bin marked as "deleted by thunderbird".

What is going on?

I need these addresses back.