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Firefox cannot sync between Windows and Linux/Mac

I have several devices which run different systems. Whenever I sync in Firefox, Linux Firefox always syncs with other Linux firefox or Mac Firefox. Windows systems would … (read more)

I have several devices which run different systems. Whenever I sync in Firefox, Linux Firefox always syncs with other Linux firefox or Mac Firefox. Windows systems would have another set of bookmarks and user data. My windows devices cannot sync with firefox on other systems. Here's part of my error-sync-1575631489638.txt

1575631489410 Services.Common.RESTRequest DEBUG POST https://oauth.firefox.com.cn/v1/authorization 200 1575631489411 FirefoxAccounts DEBUG _updateAccountData with items: ["oauthTokens"] 1575631489411 FirefoxAccounts DEBUG writing plain storage: ["email","sessionToken","uid","verified","device","oauthTokens","profileCache"] 1575631489411 FirefoxAccounts TRACE starting write of json user data: ["email","sessionToken","uid","verified","device","oauthTokens","profileCache"] 1575631489416 FirefoxAccounts TRACE finished write of json user data - took: 5 1575631489416 FirefoxAccounts DEBUG writing secure storage: ["kSync","kXCS","kExtSync","kExtKbHash"] 1575631489416 FirefoxAccounts TRACE starting write of user data to the login manager 1575631489427 FirefoxAccounts TRACE finished write of user data to the login manager 1575631489628 Sync.Status DEBUG Status for engine extension-storage: error.engine.reason.unknown_fail 1575631489628 Sync.Status DEBUG Status.service: success.status_ok => error.sync.failed_partial 1575631489628 Sync.ErrorHandler DEBUG extension-storage failed: Error: HTTP 401 Unauthorized: Missing Authorization Token (Please authenticate yourself to use this endpoint.)(resource://services-common/kinto-http-client.js:2771:5) JS Stack trace: ServerResponse@kinto-http-client.js:2771:5 processResponse@kinto-http-client.js:2925:13 1575631489629 Sync.Doctor INFO Skipping check of prefs - disabled via preferences 1575631489629 Sync.Doctor INFO Skipping check of passwords - disabled via preferences 1575631489629 Sync.Doctor INFO Skipping check of tabs - disabled via preferences 1575631489629 Sync.Doctor INFO Skipping check of bookmarks - disabled via preferences 1575631489629 Sync.Doctor INFO Skipping check of addons - disabled via preferences 1575631489629 Sync.Doctor INFO Skipping check of forms - disabled via preferences 1575631489629 Sync.Doctor INFO Skipping check of history - disabled via preferences 1575631489629 Sync.Doctor INFO Skipping check of extension-storage - disabled via preferences 1575631489629 Sync.Doctor INFO Skipping validation: no engines qualify 1575631489630 Sync.Synchronizer INFO Sync completed at 2019-12-06 19:24:49 after 0.77 secs. 1575631489630 Sync.Declined DEBUG Handling remote declined: [] 1575631489630 Sync.Declined DEBUG Handling local declined: [] 1575631489631 Sync.Declined DEBUG Declined changed? false 1575631489631 Sync.Service INFO No change to declined engines. Not reuploading meta/global. 1575631489631 Sync.ErrorHandler ERROR Some engines did not sync correctly. 1575631489632 Sync.SyncScheduler DEBUG Next sync in 600000 ms. (why=schedule)

Asked by Matt is not using FAKE FireFox Prieš 5 mėnesius

Answered by James Prieš 5 mėnesius

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I logged in to my account, but nothing is syncing. I don't have any bookmarks nor add-ons synced. What do i do?

Dear Mozilla team, Recently i installed a Mozilla browser on a new device. I log in to my account but nothing is getting synced. I have over 500 bookmarks and several add… (read more)

Dear Mozilla team,

Recently i installed a Mozilla browser on a new device. I log in to my account but nothing is getting synced. I have over 500 bookmarks and several add-ons and those are information that are of utter importance to me. They contain half of my work and research.

Please provide me assistance with this case.

Warmest regards, Kenan

Asked by kensh3 Prieš 1 metus

Last reply by Wesley Branton Prieš 7 mėnesius

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Reconnecting another device runs forever

I have two PCs one Linux the other Windows 10. I can sign on to my Firefox account on both machines Synch seems to be enabled on the Linuz PC only. When I try to connect … (read more)

I have two PCs one Linux the other Windows 10. I can sign on to my Firefox account on both machines Synch seems to be enabled on the Linuz PC only. When I try to connect Synch to the Windows PC I get the image which is on the first attached Screenshot. Following these direction I sign in to Firefox account on Windows and get the screen displayed in the second attachment. After about ten seconds it switches to the word "Working.." and stays there for hours.

Asked by Clawinus Prieš 7 mėnesius

Answered by Clawinus Prieš 7 mėnesius

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Can't backup bookmarks. The bookmarked sign on bookmarked pages dissapears few moments after every launch. Sync is stuck on syncing. Can't add new bookmarks.

After starting Firefox, Sync starts and gets stuck on "Syncing" till I restart. Ever page shows as bookmarked for a while and then they all turn into not bookmarked. Back… (read more)

After starting Firefox, Sync starts and gets stuck on "Syncing" till I restart. Ever page shows as bookmarked for a while and then they all turn into not bookmarked. Backups won't be saved. Changes to bookmarks and adding new ones won't work either. Have tried a new profile, deleting xulstore.json and places.sqlite and have also tried safe-mode and all of them together. The sync is still in a loop. I have about 56000 bookmarks(I know that's a lot!) but it didn't use to take more than a few seconds. And not being able to see the last sync time by hovering really sucks as well btw.

Asked by Garshasb Prieš 8 mėnesius

Answered by cor-el Prieš 8 mėnesius

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Sync Moile with PC

Hello, I always have Sync turned on, on my Laptop (PC) and my iPhone. When I reinstalled Firefox, everything was synced except my bookmarks. I have all my bookmarks on my… (read more)

Hello, I always have Sync turned on, on my Laptop (PC) and my iPhone. When I reinstalled Firefox, everything was synced except my bookmarks. I have all my bookmarks on my iPhone. How do I get my bookmarks back on my Laptop? Can I somehow export my bookmarks on my iPhone, which has Firefox mobile, and email them to myself on my Laptop? I would really appreciate it very much if anyone could assist me this this issue. Thank you.

Asked by David Prieš 8 mėnesius

Answered by David Prieš 8 mėnesius

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I'm getting e-mails on my deleted secondary e-mail address

I can't disable the marketing emails i get from firefox. They are addressed to my secondary e-mail adress i once had for my account. If i want to login using my secondary… (read more)

I can't disable the marketing emails i get from firefox. They are addressed to my secondary e-mail adress i once had for my account. If i want to login using my secondary e-mail i get the notification "Primary account email required for sign-in". I also readded the e-mail adress as secondary, disabled all the e-mail notifications and removed it again to no avail. I'm pretty sure that these e-mails started after i checked the secondary e-mail on Firefox Monitor. I may have signed up for the notification service. So i to readded the sec. e-mail, logged in to Firefox Monitor, added the sec. e-mail to the breach alerts and deleted it once again. No success.

Asked by Passi Prieš 11 mėnesių

Answered by Wesley Branton Prieš 11 mėnesių

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All passwords on desktop disappeared available on android but will not sync

Today for no reason all my saved passwords on my desktop Firefox browser have disappeared. Fortunately on my android phone they all still exist. I have tried to sync and … (read more)

Today for no reason all my saved passwords on my desktop Firefox browser have disappeared. Fortunately on my android phone they all still exist. I have tried to sync and on Android it confirms sync has happened but the passwords will still not show on the desktop browser. Only new passwords now entered are being recorded.

I have never had this problem ever and have done nothing today that would cause this to happen

I have the most recent FF 66 and up to date Windows 10

Any suggestions welcome please.

Asked by adrian29630 Prieš 1 metus

Answered by FredMcD Prieš 1 metus

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login saved lost

I have exactly the same problem found here: https://support.mozilla.org/en-US/questions/1261967 BUT, I'm using firefox 67.0.2 on linux (opensuse leap 15.0) and I have no … (read more)

I have exactly the same problem found here: https://support.mozilla.org/en-US/questions/1261967 BUT, I'm using firefox 67.0.2 on linux (opensuse leap 15.0) and I have no antivirus running. Also the workaround does not fix the problem. I tried to rename the logins.json corrupted into logins.json (I think the file is still ok, since I looked inside with a text editor (Kate) and I found all my saved "hostname"). No way to reload my saved logins into firefox. Every time I restart firefox with the correct logins.json (the old one renamed) it does not connect to sync and it told me to re-connect to sync. Then, it rename the logins.json and create another file with no saved logins. Please help Thanks

Asked by Davide Prieš 11 mėnesių

Answered by cor-el Prieš 11 mėnesių

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Master password pop-up appears every browser start-up

No problems before I signed up for an account to use Firefox Send. Immediately after that I started to get an annoying pop-up window asking for my master password immedia… (read more)

No problems before I signed up for an account to use Firefox Send. Immediately after that I started to get an annoying pop-up window asking for my master password immediately on browser start.

I want to be able to browse sites without entering a password, and I also want to continue using a master password but only for sites which require a log-in.

I deleted my Firefox account in the hopes that would fix the problem, but the pop-ups keep coming.

I tried unchecking "ask to save logins and passwords for websites" in preferences but that didn't work.

I have not deleted my saved log-ins and tried a new/clean browser because I spent a long time getting all my add-ons and log-ins set up and I don't want to have to reinstall everything, and I am concerned that if I save my profile that it will just re-install the problem.

Asked by annoyedatpopups Prieš 1 metus

Answered by cor-el Prieš 1 metus

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can't login with my mail (mail domain is closed)

I know login and password for firefox account but I cant login in my mailbox to confirm login because my mail domain is closed forever. I logged in in firefox in my andro… (read more)

I know login and password for firefox account but I cant login in my mailbox to confirm login because my mail domain is closed forever. I logged in in firefox in my android phone now. What I can do with it?

Asked by Gozya Prieš 1 metus

Answered by Chris Ilias Prieš 1 metus

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cannot get logged in to my firefox

I noticed my header changed and then I noticed my accounts don't sync. I tried to log in didn't work, tried to use password and username recover never got an email. I c… (read more)

I noticed my header changed and then I noticed my accounts don't sync. I tried to log in didn't work, tried to use password and username recover never got an email. I cannot get logged into MY account!

Asked by tlconnors10 Prieš 1 metus

Answered by jscher2000 Prieš 1 metus

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Transfer Multi-Account Containers

Hi guys. Let's say you are moving to a new workstation. How do you transfer Multi-Account Containers between computers? Does it transfer with your Firefox Account Sync… (read more)

Hi guys. Let's say you are moving to a new workstation. How do you transfer Multi-Account Containers between computers? Does it transfer with your Firefox Account Sync? Will it transfer all of the accounts or just your primary account?

Asked by M W Sasser Prieš 1 metus

Answered by Roland Tanglao Prieš 1 metus

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after new version install passwords are lost and does not sync with other device , what to do ?

Centos 7 sync settings are bellow in the screenshot but no password is being synced whatsoever . About:config also showed correct settings . Please help P.S Everything w… (read more)

Centos 7 sync settings are bellow in the screenshot but no password is being synced whatsoever . About:config also showed correct settings . Please help P.S Everything was working before update perfectly .

Asked by ameria Prieš 1 metus

Answered by ameria Prieš 1 metus

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Account blocking

The confirmation email we sent to xxxxxxxxxxxx @mail.ru was returned, so we blocked the account to protect your Firefox data. If this is a valid email address, let us kno… (read more)

The confirmation email we sent to xxxxxxxxxxxx @mail.ru was returned, so we blocked the account to protect your Firefox data.

If this is a valid email address, let us know and we will help unlock your account.

How can I unblock an account?

edited email address from public and search/spam bots view.

Asked by Hazzard Prieš 1 metus

Answered by McCoy Prieš 1 metus

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Sync:HTML backup after Sync size is less to Latest backup before Sync.[UPDATE:3rdMARCH2019]

1. Synced my Firefox sync account 2. Disconnected my Firefox sync account 3. Reinstalled windows 4. Installed Firefox 56 (I was using 63 but i only had 56 installer) 5. U… (read more)

1. Synced my Firefox sync account

2. Disconnected my Firefox sync account

3. Reinstalled windows

4. Installed Firefox 56 (I was using 63 but i only had 56 installer)

5. Updated it to 65.0.1.

6. Connected my Firefox sync account


Problem -

1. All bookmarks didn't sync.

I created bookmark HTML backups and it were of 6mb and my latest backup is 171mb.

There are 2980 differences in 173mb backup and Backup taken after again connecting to FirefoxSync. I used WinMerge.

2. HTML backups also contain fav-icons [and Firefox Sync only syncs links not fav-icons.]

When browser is used fav-icons are loaded but after sync fav-icons are loaded as pages are loaded , so there are no fav-icons and html backup size is less than the last backup.

3. Could be related to https://support.mozilla.org/en-US/questions/1251781

4. There could be something wrong with Firefox's Exporting. Imported the same 173mb HTML to chrome and Firefox then exported HTML backups. Firefox Export was of 61.1Mb Chrome Export was of 12.9Mb

Asked by RexaFire Prieš 1 metus

Last reply by RexaFire Prieš 1 metus

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Sync doesn't sync add-ons installed before sync activation

So I had bookmarks and extensions in my browser, but wasn't using Sync. After getting a new laptop, I wanted to activate Sync. So I created an account, connected sync wit… (read more)

So I had bookmarks and extensions in my browser, but wasn't using Sync.

After getting a new laptop, I wanted to activate Sync. So I created an account, connected sync with that account, made sure that everything was checked to sync, I then synced.

After that, on my laptop, I installed Firefox, and then added my account.

I saw that none of my bookmarks were synced, same things with my extensions.

On my desktop, I went ahead and saved my bookmarks, deleted them all, and then re-imported the bookmarks. They then were able to successfully sync, on the desktop to the laptop.

But I cannot do the same thing with extensions.

Asked by avezinaATastus Prieš 1 metus

Answered by avezinaATastus Prieš 1 metus

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I am unable to sync to my account. The email gets returned.

I have had problems with Firefox Sync for a while. I often reinstall operating systems I use. After each reinstall, I try to sync to my account. I get denied. The email g… (read more)

I have had problems with Firefox Sync for a while.

I often reinstall operating systems I use. After each reinstall, I try to sync to my account. I get denied. The email gets returned.

I have bypassed this problem a number of times. I am not sure about the exact solution, but either waiting for 24 hours since last attempt to login or fiddling with Firefox Sync settings through my phone which is already logged in seemed to have helped.

Fiddling with phone settings does not work anymore. It may have never worked. I have not waited 24 hours since last attempt to login as well, so that could be the fix I am looking for. However, the main problem I have, is that I cannot bypass it in any other way. I am able to login to Firefox Screenshots for example with my account, but I cannot sign in to my Firefox account itself. It is not a good user experience.

I understand that this might be used for my own sake, to protect my account from potential intruders...however, I am very dissatisfied with not being able to sign it to my account for over couple of days because of such restrictions.

I do not think anyone can do anything about this, it will probably require redesigning existing safety measures just to deal with this obscure problem. I will wait for 24 hours and will update this post after I get the result. Maybe I can help someone else who is on the same boat as I am. I could not see similar problem on the internet other than a few, of which did not portray the problem in a way that I found relatable.

But maybe there is another way unbeknownst to me.

Either way, thank you for reading. I hope you have a nice day.

Asked by 0rganic Prieš 1 metus

Answered by stomlinson Prieš 1 metus

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Can't make secondary email my primary email even though I followed instructions! Now what do I do?

I cannot change my primary email. I followed your instructions to make my secondary email my primary email. When I saw that I had no secondary email filled in I tried t… (read more)

I cannot change my primary email. I followed your instructions to make my secondary email my primary email. When I saw that I had no secondary email filled in I tried to add the one I usually use but the message said this account already exists. I know it does because I have been sent messages to that (the secondary email) when there was a problem. I'm stuck. I have no idea what to do.

Asked by Muffers Prieš 1 metus

Answered by cor-el Prieš 1 metus

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Can't log in my firefox sync account

Can't log in my firefox sync account on android due to two step authentication. Can't cancel two step authentication on the PC I'm logged in. Can't reset my recovery code… (read more)

Can't log in my firefox sync account on android due to two step authentication. Can't cancel two step authentication on the PC I'm logged in. Can't reset my recovery codes!

Asked by fankata Prieš 1 metus

Answered by fankata Prieš 1 metus