Firefox Support Forum

I've logged in on a brand new installation of macOS (Ventura), but it does not sync my logins, passwords, etc. The settings for the sync are also enabled and it works fine on Windows and Linux. Also tried rebooting, but no luck so far.

I have bought a new computer and want to sync all my passwords and stuff. it is asking for the authentication code to proceed but i don't have it, how can i disable authentication code when it is asking for it to disable. don't know what or how to proceed? please help. -Mike M.

I have a 2nd laptop that I need to sync for my passwords and bookmarks, everytime I try to sync it says incorrect password, when I know it's correct. then locks me out after a few attempts but it works fine on the main laptop! Please, I need help! thank you

I have had several computers and a phone synced with Firefox. Recently, my mac book had to be wiped and OS reinstalled. Since then I have been unable to sync to my Firefox account on that laptop. I enter my standard email and the same password as on my desktop, but get an error stating, "Incorrect Password".

Following suggestion from an older thread with the same problem, I installed a nightly build on my desktop and tried to log in with that, unsuccessfully. Same problem. I used my same email and same password, but the nightly build version of Firefox reported the error, "Incorrect Password".

While thinking about this, I checked my newish phone and found it was not synced either. Using my email and password, I was unable to get it to sync. However, I was able to sync the phone using the QR code. So my phone is now synced to my Firefox account.

I really want to get the laptop to sync to my Firefox account and am mystified as to how to track down what the problem might be.

Just now I recreated my firefox login password and re-logged into the firefox account. After synchronization, I did not find my bookmarks and saved logins. Could you please help me troubleshoot the problem? Firefox Verison: Desktop: Firefox 102.9.0esr(64Bit) Debian 11 Mobile: Firefox Nightly 113.0a1(Build #2015940355), 77b44afdeb+ GV:113.0a1-20230322094136 AS:97.2.0 Android 13

Password synchronization is turned on, and I can't see the synced password on the other machine, but I can see the synced bookmarks。As shown in the image, password synchronization is turned on。Hope to get help, thank you all.

Dear Mozilla

This is the first time I've ever written to you about anything, but I don't know what to do next

I have an account [I think it's a mozilla account, not exclusively for firefox] but I think instead of using the one account, there might be one or two devices signed into another account. I have multiple domains and I think an account for my email address on two of them: [edited] @incorrigo.com and [edited] @incorrigo.me

Now I've added a new domain to my project, and purchased a decent SSL certification: [edited] @incorrigo.io

What I want to ask you is: - do I have two accounts running with the two email addresses above? + if yes, are they configured to work together in such a way that no action from me is needed? + if yes, can they be merged to create one new account: [edited] @incorrigo.io [provided that I can clear security for both existing accounts] + if they can't be merged into a new account, what do I need to do in order to go about doing this myself? - can you give me more information? that's specific to: (a)sync tabs / settings across devices; (b) saving my bank card details so they can be used without having to go and find my bank card [which is in safe keeping somewhere for me]; (c) saving various login, password, session details; my personal privacy [client-side]

I understand that this is probably an unusual problem but if I can merge and recover such details [you don't even need to create a new account, if I could just import what I need from the least-used one, into the most-used one]

There are a number of devices that I am logged in on, and I'm sure that [edited] @incorrigo.com or [edited] @incorrigo.me is signed into quite a few places. I don't mind any active logins, I just want to know which account appears to get used the most so that I can grab any settings I get from the other one and then delete any un-necessary / redundant accounts / data

You can contact me on: [multiple email address removed from public forum] irc://irc.incorrigo.io/theo

Kind Regards Theo

I have reset the account accidentally to recover my password all the data is lost. Could you please change the data back to my old copy on server please. I don't have a local copy of the data

I installed Firefox on a new laptop this morning. When I signed in, Firefox somehow found a very old, like SEVERAL YEARS old, setting of bookmarks, toolbar settings, passwords, etc. and then synced the new device to that old information. Then when I opened Firefox in my other devices, Firefox automatically synced (with the new laptop, apparently) and replaced all my current saved information with all that old information.

I'm crushed. I'm missing several years' worth of bookmarks and other information I'd saved in my Firefox. Is there a way to reclaim the Firefox information I had on my devices prior to signing in on the new laptop?

TL;DR: I ended up with 2FA disabled and recovery key enabled

Hello people !

I'm currently testing Firefox Account features such bookmark syncing and its login security (not password storage/sync). Unfortunately I'm having big trouble authenticating myself to the service right now.

I have 2 testing accounts with the following configuration :

1. I've setup 2FA authentication.
2. I did not set a secondary email.
3. I did not set an account recovery key.

Here are some of the tests I'm doing :

1. I start by doing several login/logout to check if 2FA is working as expected.
2. Then I add a secondary email then make it primary then remove the previous primary email.
3. Then again login/logout several times to check if 2FA is working as expected.

At some point I'm unable to login after some iterations of step 3) above.

1. At first I get an error saying my 2FA code is incorrect. But it allows me to login successfully using one of my 2FA backup.
2. Then again I logout/login several times to check if 2FA is working as it should be.
3. Then at some point I get the same error again saying my 2FA code is incorrect. Trying several unused 2FA backup fails with error saying they're also incorrect.
4. Then it finally says that I've tried too many time and suggests I should retry 15mins later.
5. When I try to login after some time it then ask me for an authorization code sent to my email. But then it says every authorization code I try is also incorrect.
6. I managed to disable 2FA from on one of the account I was still logged in Firefox. But when trying to login on another Firefox profile then I get the same error saying I tried too many times.

Just for clarification - Please note that I may have use one or two 2FA codes instead of authorization keys when it asked me so. But I did not mistyped any 2FA or auth code I've tried.

And after several hours of giving up on it - the problem suddenly vanished and I could login/logout fine. As a precaution I add a recovery key and decided to disable 2FA because I can be sure it will work as is should.

Maybe I get locked but I dont know what really happened. I believe I did not a lot of login abuse though. I just feel like it's a big issue for my case because I could not rely on the 2FA backup and authorization keys. The error didn't help either because it likely says I've been locked. Whereas having one or two mistyped codes or using "several correct 2FA backup and auth keys" which were wrongly considered incorrect - should not be treated as a login abuse or brute force.

From now on I will likely disable 2FA if using this service. I understand these tests are not things you do on everyday use but I can't imagine how bad it would feel if I have sync sensitive data such as passwords and have to wait hours to unlock access to my account (even if not to access those data).

i lost my bookmarks and saved passwords data saved in my account by resetting the password.

Please help me how to get my bookmarks and saved passwords data.

Hello, as of this morning, none of the bookmarks I save on my android phone are syncing across to my PC. When I open my PC, I can see that sync is still working (as all open tabs on my phone are showing as open on the Tabs Pickup screen). I can see that several pages I bookmarked yesterday have saved without issue, so this is something that's happened today. I have my PC set to clear history whenever I close the browser, but I've manually cleared all history and cache. I've also manually synced. I've gone into settings and checked that Bookmarks are still selected as one of the things to Sync.

I have gone to about: sync-log and this is what I see:

Name Size Last Modified File:addonsreconciler.json 7 KB 22/03/2023 10:40:29 File:bookmarks.sqlite 1568 KB 22/03/2023 10:40:14 changes 22/03/2023 10:44:44 failed 22/03/2023 10:44:44 logs 22/03/2023 10:12:34 toFetch 15/03/2023 10:02:00

Can anyone help? I've been using Firefox for years on my PC, but have only recently started using the Firefox app on my phone and I love the sync feature. Many thanks.

I have been using Firefox 52.9.0, and I know it is outdated but it still synced until a few days ago at least. Then the other day I updated my password to strengthen security. After that, I am unable to sync anymore. Is there a way to fix it? I need to continue to use Firefox 52.9.0. Please note that I do not need to be told about security issues as I am aware of them well enough.

I get the following message when I try to make Firefox to sync:

> Blocked by Content Security Policy

> This page has a content security policy that prevents it from being loaded in this way.

> Firefox prevented this page from loading in this way because the page has a content security policy > that disallows it.

Thank you.

I inadvertently “signed out” one of my devices so now I cannot see it in my connected services lists. When you sign out a device it states that you will no longer be able to sync or see the device. How do I correct this action so that I can see the device again?

I have a feeling I know the answer, but wanted to confirm. Due to unforeseen circumstances, I had to reset my PC. Upon doing that and downloading Firefox all of my data is gone. Bookmarks, saved logins, etc. all gone. I thought once I logged into my Firefox account everything would be there. I've logged into my account on other computers in the past and all my stuff was there but not this time. Now it's saying all of my stuff (profiles, etc) was created today. Is my stuff really gone forever? I thought the whole point of the Firefox account was so I could just login and have everything sync.

Hello, I have a set of passwords on Firefox mobile (iOS 16.3.1 and Mozilla Firefox 110.1 (28420)) that I am trying to sync with my desktop version of Firefox, however, none of the

The logs on desktop in "about:sync-log" show "error-sync-1679324467306.txt"

I believe I have tried absolutely everything there is to try in the help articles and forum here. Both devices are indeed signed into the same account.

Thanks for any assistance.

Here is the link to the logs: <iframe src="https://pastesite.org/view/embed/3134a0ba" style="border:none;width:100%"></iframe>

Every time I connect my account on another device to sync up, it totally resets extensions and new tab shortcuts on ALL of my devices. It keeps my bookmarks, theme and what extensions are installed, but again all of my new tab shortcuts and my extension are reset, which is a pain in the rear for extensions like NoScript and taking the time to rebuild all of the new tab shortcuts.

Is there any way to set a device as the primary to push out to others or download those settings to avoid having to set them up again?