Firefox Community Forum

Hello,

I have a huge problem with Shortcuts not syncing in the main page. I have my shortcuts organized and pinned how I like it but every single time I sync new machine or mobile, the shortcuts are not being synced and they are completely out of place and sometimes gone on my main machine. This cannot be like that and should be properly synced.

Best Dawid

I am going to recover my Gmail account and OTP is being sent to the same Gmail. But I don't have that Gmail account and I don't remember the password. Can you fix my forgotten Gmail password? This is my gmail ID:- ****t@gmail.com (email removed)

Hello, I keep getting the General application error message when want to sync my account from PC/laptop to mobile device. Could you please, assist me here? Thank you. Vladimir

I have Firefox synced on two laptops. In the sidebar menu, when I look at tabs, I see tabs from the other device, but when I look at bookmarks, I only see bookmarks from the device I'm on. Neither can I see synced bookmarks in Manage Bookmarks. In the Settings, in "Manage what syncs on all your connected devices", I have Bookmarks checked. How do I see my synced bookmarks?

Probably not the right topic as you don't offer many. But for the SECOND time now, when I boot up computer my bookmarks are gone. I finally retrieved them the first time, it took a LONG time to find what would help doing it. Now I have to do it again.

The question is, WHY IS THIS SUDDENLY HAPPENING? WHAT is causing it? How can it be stopped?

I can't sync my history and bookmarks. As for my bookmarks, backups have stopped for about a month. I can't export them as html files either. As for my history, the file download history is no longer displayed at all. I've tried refreshing Firefox, but that didn't work. Is a reinstall the only solution?

When having restarted my computer and Firefox Nightly after a sudden power outage, all my tabs were gone. I need to restore them.

I went into the profile folder, but there was no session store file. Inside the backup sub folder i saw two large files, "previous.jsonlz4" and "restore.jsonlz4", and made a copy of both and placed them inside a new sub folder that I made, inside that profile folder.

An expert from the "Tech Support Guy" website ("Nader") told me, to open "about:support" and there to use the "Refresh" feature. I did this, but no tabs were restored. So I went into the profile folder again, just to see that it had disappeared and been replaced by a new profile folder! And therefore my two copies of the PREVIOS and RESTORE json files were gone, too, as they were inside a sub folder within that disappeared profile folder!

Now I need to know, URGENTLY, how to restore that folder and the files and sub folders within that profile folder. Thanks!

As I follow the instructions and get to the scan my PC bar code on the PC screen with my cell phone it causes the computer to respond which is only to give me an error that the PC is not paring or just sits on the same screen with nothing basically on it.

Hello,

I am not familiar with how Mozilla Firefox

Two days ago, I had Microsoft Window 11 screen flickering issues. Searching the web for possible solutions, many recommended to uninstall any recently updated apps prior to when the screen flicker issue started. Since Mozilla Firefox was one of the recently updated apps, I uninstalled it but didn't know that I will lose all of the bookmarks I put under browser the bookmark ribbon.

I never saved or exported my Firefox bookmarks before since I thought it will be saved automatically. However, after I reinstall the Firefox app, my bookmarks are gone.

How can I get my Firefox bookmarks back if I never manually saved or exported the Firefox bookmarks before? I really would like to have them back. Desperately need help.

Thanks very much,

KT

When trying to pair my phone with firefox already signed in to my macbook, I get this error:

"General application error

Something went wrong. Please try again later."

I tried refreshing firefox and trying to pair on a private tab, and none worked. Any potential fixes would be appreciated. Thanks in advance.

When I booted up Firefox today, I noticed a good chunk of my tabs were gone. They were nowhere in 'closed tabs' in History, nor in recently closed windows. In trying to restore them, I've now lost ALL of my open tabs with no clear way of getting them back. I have no idea what to do. 'Restore previous session' is not an option available to me.

Hello,

A few months ago I made an account on Firefox, synced all my data(passwords), then when I lost my PC I tried to login but couldn't find the recovery key. Now I found it, is there a way to use that recovery key to get back my saved passwords?

Best regards, Stefan

In order for me to sync my Android bookmarks to my Win10, I have to do a manual sync while going the other way is automatic. It also seems to take a few minutes to go from Android to Windows; are both of these situations normal?

Backed up Thunderbird, with no issues, to external hard drive. Attempted same with Firefox but copy did not take place. Upon next boot for Firefox the system flagged "Your Firefox profile cannot be loaded. It may be missing or inaccessible" I have appended OLD to the original profile and created a new folder. Firefox now loads and operates. Could you please advise the best way to retrieve my OLD profile.

Many thanks

Just wondering, are the Tab Groups only saved locally or also on the Account? Have also heard that the Tab Groups feature has sometimes been disabled by itself, when re-opening Firefox, and they lost all their groups and had to enable the feature again. But I don't know anything else about that, and just would like to know, if the Tab Groups can be or are saved on the Mozilla Account.