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Crash Report bp-0796117f-b4e9-435c-b53c-b8c4f0200810

Tab crashes shortly after page load. Can someone tell me if there's a workaround for this crash? We're using ImageBitmapRenderingContext to transfer some images to canv… (read more)

Tab crashes shortly after page load. Can someone tell me if there's a workaround for this crash? We're using ImageBitmapRenderingContext to transfer some images to canvas, and this works in Firefox 78.

Some potentially relevant details: the code isn't perfect and we may be attempting to transfer some neutered images. These images are being generated from another canvas using createImageBitmap()

Unfortunately, the site is commercial, and somewhat complicated, so I can't share the source.

Asked by albertl Prieš 1 dieną

Last reply by FredMcD Prieš 1 dieną

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OS X Mojave (full release) - FF freezes if trying to rename a file to save

Firefox 62.0.2 (64-bit) OS X Mojave - 10.14 - live public full release (i.e. not the Beta) MacBook Pro, with menu bar Example: Using Google, go to Images tab. Right click… (read more)

Firefox 62.0.2 (64-bit) OS X Mojave - 10.14 - live public full release (i.e. not the Beta) MacBook Pro, with menu bar

Example: Using Google, go to Images tab. Right click on an image and select "Save image as". If you click on the file name, as you want to change the name, FF freezes.

Not only does it freeze but right clicking on the icon in the Dock only shows "Quit" (not Force quit) and that does nothing. Furthermore, it locks you out from being able to use the Apple symbol (top left) to get to "Force quit" that way. Only solution I have found so far is a forced reboot (i.e. power off/on).

I can reproduce this every time.

If anyone wants more info just let me know what you want to know. I suspect that, given Mojave has only been live a few hours, that a lot more people might run into this in the coming days.

Asked by Natator Prieš 1 metus

Answered by philipp Prieš 1 metus

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Firefox crashes

My Firefox on my new Mac keeps crashing every time I try to attach a PDF file to an email or upload a photo to Facebook. Every time, whenever I try to use the uploader. N… (read more)

My Firefox on my new Mac keeps crashing every time I try to attach a PDF file to an email or upload a photo to Facebook. Every time, whenever I try to use the uploader. Not a Mac problem.

I can't submit a crash report because there are no crash reports to produce. I don't want to have to go back to Chrome but I guess I might have to.

Asked by richkane Prieš 1 metus

Answered by philipp Prieš 1 metus

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Firefox becomes unresponsive after clicking on textboxes in secondary windows such as the print menu and save menu

I am on the latest Firefox (62.0.2) and macOS Mojave. Whenever I open the Firefox print or save menu, or any similar menu, and try to interact with a textbox, the entire … (read more)

I am on the latest Firefox (62.0.2) and macOS Mojave. Whenever I open the Firefox print or save menu, or any similar menu, and try to interact with a textbox, the entire browser becomes unresponsive and I have no choice but to force quit. I have used Firefox before but not very recently so I do not know if this is a recent issue or if it has always existed. I do not have any add-ons or themes installed. I tried Firefox 61and the issue still exists. I'm now thinking it could be an issue with my computer. Any help is greatly appreciated, thank you.

Asked by smsapiro21 Prieš 1 metus

Last reply by philipp Prieš 1 metus

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How do I get the logs from the browser to send to Mozilla when I can't open the browser?

If I leave the auto download or update feature on it does it, then it won't start after update. I have to fully uninstall the app then re-install it. How do I get the log… (read more)

If I leave the auto download or update feature on it does it, then it won't start after update. I have to fully uninstall the app then re-install it. How do I get the logs from the browser to send to Mozilla when I can't open the browser?

Asked by tyrell_wellick Prieš 1 metus

Last reply by FFus3r Prieš 1 metus

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Firefox will not close. Force Quit does not work. Using Mojave 10.14.1

Cannot close firefox. Have tried force-quit and nothing happens. Do I shut down my computer? Remove Firefox somehow? I can live without it if it wont run. … (read more)

Cannot close firefox. Have tried force-quit and nothing happens. Do I shut down my computer? Remove Firefox somehow? I can live without it if it wont run.

Asked by kem Prieš 1 metus

Answered by FredMcD Prieš 1 metus

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Firefox crashes

Hi, my Firefox has been crashing all day. Every time I click to restart it after a crash and then restore my session it crashes again or freezes and lets the rainbow spin… (read more)

Hi, my Firefox has been crashing all day. Every time I click to restart it after a crash and then restore my session it crashes again or freezes and lets the rainbow spinning circle spin forever. I have restarted my computer multiple times, updated my computer software and even deleted and re-downloaded Firefox, but nothing has helped. All of the solutions on the website so far have required me to have access to a Firefox window to figure out what is going wrong, which I do not have. Any advice will be welcomed. Thank you.

Asked by sarcherk Prieš 1 metus

Last reply by FredMcD Prieš 1 metus

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Gah! Your tab just crashed!

Every time i try to search something in FF it just says Gah! Your tab just crashed!. Really annoying . i have disabled graphics hardware acceleration and uninstalled Adob… (read more)

Every time i try to search something in FF it just says Gah! Your tab just crashed!. Really annoying . i have disabled graphics hardware acceleration and uninstalled Adobe but problem hasn't fixed. Been having to use Chrome :( does anyone know how to fix this? Also my calculator and some other numbers just appear as ? in a box (uploaded pic of this too). could this mean the problem is with my MacBook?

Asked by 56231 Prieš 1 metus

Answered by 56231 Prieš 1 metus

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Firefox crashes

Firefox won't open and only gives me the crash reporting window. I'm on a mac with mojave (this started about a week after that was installed). I have tried starting in s… (read more)

Firefox won't open and only gives me the crash reporting window. I'm on a mac with mojave (this started about a week after that was installed). I have tried starting in safe mode, creating a new profile, and multiple fresh downloads and installs. Nothing works. This has been going on for a few weeks.

The last crash report only says "1543632621". Previous crash reports are similarly empty with only a number.

Asked by kendrahw Prieš 1 metus

Answered by FredMcD Prieš 1 metus

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Firefox constant crashing on OS X

Beginning with Firefox 58, I haven't been able to use it for more than 5 minutes as it constantly crashes. There is no crash report to speak of, only the 'Restore tabs' o… (read more)

Beginning with Firefox 58, I haven't been able to use it for more than 5 minutes as it constantly crashes. There is no crash report to speak of, only the 'Restore tabs' option.

I tried all the guides I could find: - restarted with all addons disabled - fully wiped any installations and downloaded a new version - I am running Mac OS Mojave 10.14.1 (18B75) (lastest version) - about:crashes does not list any reports

I am forced to use other browsers because of these crashes, which is unfortunate. I also use Firefox on Windows 10 and I've never seen it crash. I also recall it crashing on High Sierra as well, so the Mojave upgrade wasn't the source.

Can anyone help me out with debugging this issue as I simply cannot solve it by myself and I've exhausted all the official guides as well as other topics.

Thank you.

Asked by serbaniuliuscezar Prieš 1 metus

Answered by serbaniuliuscezar Prieš 1 metus

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'Profile is inaccessible or missing' I've tried renaming profiles.ini and the folder but still doesn't work.

I got this error message and used this article: http://kb.mozillazine.org/Profile_cannot_be_loaded It still doesn't seem to work and comes up with the same error. Please … (read more)

I got this error message and used this article: http://kb.mozillazine.org/Profile_cannot_be_loaded

It still doesn't seem to work and comes up with the same error. Please help.

Asked by whatever12 Prieš 1 metus

Last reply by cor-el Prieš 1 metus

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Firefox crashes

Ever since I updated my firefox to the newest version, it constantly crashes. I've tried putting it in safe mode and restarting it with the add-ons disabled and it contin… (read more)

Ever since I updated my firefox to the newest version, it constantly crashes. I've tried putting it in safe mode and restarting it with the add-ons disabled and it continues to crash. I also tried uninstalling it and reinstalling it but no luck.

My report ID is bp-36977277-e0e5-45d1-abdc-bc8b70181230

Asked by abmartinez94 Prieš 1 metus

Last reply by FredMcD Prieš 1 metus

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Firefox crashing at startup - mac

Whenever i open firefox it immediately crashed. This also happens in safe mode. Heres the crash report detail: AdapterDeviceID: 0x5926 AdapterVendorID: 0x8086 BuildID: 20… (read more)

Whenever i open firefox it immediately crashed. This also happens in safe mode. Heres the crash report detail:

AdapterDeviceID: 0x5926 AdapterVendorID: 0x8086 BuildID: 20181203164059 ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1546650225 DOMIPCEnabled: 1 FramePoisonBase: 9223372036600930304 FramePoisonSize: 4096 InstallTime: 1546649593 MozCrashReason: MOZ_CRASH(Using observer service off the main thread!) Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x5926FP(D00-L1000-W00000000-T010) WR? WR- OMTP? OMTP+1 GL Layers? GL Context? GL Context+ GL Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: esr SafeMode: 0 SecondsSinceLastCrash: 283 StartupCrash: 0 StartupTime: 1546650224 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20181203164059","version":"60.4.0","vendor":"Mozilla","platformVersion":"60.4.0","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8192,"virtualMaxMB":null,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":142,"stepping":9,"l2cacheKB":256,"l3cacheKB":4096,"speedMHz":2300,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Darwin","version":"18.2.0","locale":"en-DK"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","adapters":[{"description":null,"vendorID":"0x8086","deviceID":"0x5926","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1680,"screenHeight":1050,"scale":2}],"features":{"compositor":"none","gpuProcess":{"status":"unused"}}},"appleModelId":"MacBookPro14,1"},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"en-US","update":{"channel":"esr","enabled":true,"autoDownload":true},"userPrefs":{"browser.search.widget.inNavBar":false},"sandbox":{"effectiveContentProcessLevel":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} TextureUsage: 70778880 ThreadIdNameMapping: 7:"Gecko_IOThread",8:"Timer",9:"Socket Thread",10:"JS Watchdog",16:"BGReadURLs",17:"Hang Monitor",18:"Cache2 I/O",19:"Cookie",20:"StreamTrans #1",21:"GMPThread",22:"Compositor",23:"VRListener",24:"ImgDecoder #1",25:"ImageIO",26:"IPDL Background",28:"ImageBridgeChild",31:"DOM Worker",36:"ProcessHangMon", Throttleable: 1 UptimeTS: 1.10311746 Vendor: Mozilla Version: 60.4.0 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Asked by FlyverLars Prieš 1 metus

Last reply by FlyverLars Prieš 1 metus

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FF freezes shortly after starting—even in safe mode, even after clearing cache

FF has been freezing EVERY single time I attempt to use it, even since I started using it in safe mode, and after I cleared the cache. It freezes a few minutes after open… (read more)

FF has been freezing EVERY single time I attempt to use it, even since I started using it in safe mode, and after I cleared the cache.

It freezes a few minutes after opening, and freezes my Mac as well. Takes at least 5 minutes before it unfreezes. I am not getting crash reports. I think this started right after the latest update.

Asked by Mickey Prieš 1 metus

Last reply by FredMcD Prieš 1 metus

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Your profile cannot be loaded still after uninstall

When I tried to start Firefox after it had crashed i got the "Your profile cannot be loaded" error. I to reinstall it but the error persisted. I then googled and found th… (read more)

When I tried to start Firefox after it had crashed i got the "Your profile cannot be loaded" error. I to reinstall it but the error persisted. I then googled and found that you could remove profiles.ini and ~/.cache/mozilla/. I've removed both of these as well as reinstalling Firefox multiple times.

But it still show the error message. It even "spread" to Thunderbird.

I'm using macOS Mojave 10.14.

Asked by ntoonio Prieš 1 metus

Answered by ntoonio Prieš 1 metus