Firefox Support Forum

Today using Firefox 93.0 on my Windows 10 home computer I opened the browser to my Audible library on Audible.com and selected a book to download. The browser download window opened with the book file name but the extension wasn't .AAX but had been changed to .MP4. This did not happen when I used Microsoft Edge nor did this happen on my Windows 10 laptop which was still running Firefox 92.0. Once Firefox upgraded to 93.0 on my laptop I now get the same problem as I get on my home computer.

Audible technical support looked into the problem and found that this change wasn't caused by their servers.

I have discovered that if I change the file extension from MP4 to AAX I can load the audible book into iTunes and sync it over to my iPhone which is able to play the file as an audible book. This indicates to me that the actual AAX file was not converted to MP4. For some reason only the file extension was changed.

I wasn't able to find any setting in the Firefox browser that corrected this problem.

There has been a legitimate issue with the bookmarks since the 92.0 update. This applies only to Windows 7 users. The list is very lazy and will actually freeze up. It takes forever to highlight the bookmark you want and the favicons are delayed in populating. Refreshing Firefox doesn't work. Renaming favicons.sqlite and places.sqlite, and those with the -shm and -wal extensions, if existing, doesn't work either. I don't need help from contributors. The following message is to the developers &/or whoever bastardized Firefox since the 92.0 update...

As I stated, this is a Windows 7 issue. The developers should fix this problem for us Windows 7 users. It was them who caused this issue since the 92.0 update. Everything worked perfect until then. Here’s a bright idea for the developers. How about getting this matter fixed, so that us Windows 7 users can have the same functionality as everyone else. Stop screwing around with a million and one updates every year. You people are doing more harm than good. The people running Chrome are a hell of a lot more intelligent. No issues whatsoever with Windows 7! Try that on for size.

When choosing Paypal as payment option on website, the Paypal login page loads. But after entering my login info I just get a continuous circle. Message at bottom is "waiting for c.paypal.com" then nothing happens. Going in again I sometimes get the verification pictures to prove I am not a robot, but then the same thing occurs. I have cleared cache and data, refreshed Firefox, re-entered Paypal login details, checked Firefox is latest version, disabled AntiVirus, checked tracking protection is standard, turned off AdBlocking extension for that page but nothing works. Using Opera browser Paypal opens immediately. So what's the issue here Mozilla? Any fix?

I posted a similar request here: https://mozilla.crowdicity.com/post/742615, because "Submit Feedback" link redirected me there. Maybe this is the right place for the feedback.

The release note of FF Ver:93 states this:"When available system memory is critically low, Firefox on Windows will automatically unload tabs based on their last access time, memory usage, and other attributes. This should help reduce Firefox out-of-memory crashes. Switching to an unloaded tab automatically reloads it."

This is something those of us with modest RAM (4GB, in my case) have been waiting for, for quite a while. But, FF continues to hog significant memory in spite of the claimed changes as above. I don't see any perceivable changes to my system performance thus far even a few days since the update. The issue, as you'd know better, elevated RAM usage invariably causes a continual spike in Paging, leading to excessive Disk (HDD) usage > resulting in an unresponsive system, which eventually ends up in a system freeze (in my case at least). The only way out being a hard power-down and restart of the system.

I have also set the "Content process limit" to 4 in the settings to no avail. We'd appreciate if you could configure FF behavior to adapt when system resources are low than wait for things to be critical.

On certain pages, the rendering is completely off. For example, on Vimeo.com, all the text is gone (see attached pics). I tried Refresh Firefox, but the problem persists. I tried Troubleshoot Mode and that fixes the problem. But when I restart and disable all of my extensions, the problem continues.

This only happens on my work computer Firefox. The Firefox versions at home on multiple computers work just fine.

Any thoughts?

If I'm using "Blue Theme by Valou" and then change the "New Tab Background Color" to a light blue (#b7dff0), the theme changes (when I don't want it to) and the "New Tab Background Color" does indeed change to light blue. Unfortunately, when I re-select "Blue Theme by Valou" by disabling the unwanted theme and enabling "Blue Theme by Valou", the new tab background color reverts to a default slate (nearly black) color -- the light blue background is no longer honored when I open a new tab.

Please let me know if you need more information.

Dear Firefox,

I have relied on your browser for years for business related research and might now be sorry that I ever did.

More specifically, my 300+ tabs are gone and when I tried accessing recently closed windows (in case of user error), they are not there either. To make things even worse, although it would be extremely arduous and time consuming/costly, when I went to check all history, my history now stops in August!!! I cannot even find my one tab extension to check from what point I might need to go back.

Is there anything you can please do to help or is all a lost cause with many hours of work gone and no real way to get them back?

Thank you.

This problem started with an update a couple months ago. Each bar is about 4 pixels wide and appears only on the right, left, and bottom edges of the browser window. They persist when the window is full size or smaller, but disappear on f11. The bars are completely unresponsive. Clicking or resizing the window doesn't seem to work inside of them. Even though the top of the window has no visible bar, there is still an unresponsive region like the other three sides and approximately 4 pixels of empty space.

When it comes to color, the bars spend about 50 percent of the time as white and 50 percent as the same gray that Firefox's dark mode uses. I wasn't able to get a screenshot when the bars were gray, but I was able to screenshot the top right and left corners when the bars were white, which I have attached.

It appears as if there are buttons of some sort poking out on the top right and left corners. If I had to guess, the top right icon looks like the "x" button on a Windows 7 window, and the top left icon looks like the red dot in the uppermost corner of a macOS window. My machine has only ever run Windows 10, and Firefox is the only application that this problem occurs in.

Restarting, using troubleshooting mode, manually removing extensions and themes, messing around with compatibility settings, running as administrator, refreshing Firefox, and reinstalling Firefox have all been unsuccessful. It really is annoying to live with this bug.

I'm no longer able to log in to the Fifth-Third Bank website using Firefox (Mac). It worked fine up until a week (maybe two) ago; now I get an error message. Safari still works OK.

Thanks -

Gene Hawkins

When opening the browser for the first time, my opened (saved) tabs begin to load and then pause as though my entire internet connection is lost. Some will time out, others will just sit there. If I try to go to a new website, I get a connection error that says I have no connection to the internet. This only happens in FF; my other programs are not effected by the drop in connection and the Windows connection manager shows that I'm live the whole time. The connection resumes and all goes back to normal between 20-60 seconds after the initial drop.

This only happens when opening the application for the first time after a reboot but doesn't matter if I just started Windows or wait 5 minutes to open FF. What is going on here? I've been using FF on this computer for 2 years with no issue like this. The issue has remained after a full format/wipe of the Windows 10 and clean slate install of FF.

I am very concerned about a proxy or some kind of man in the middle switch being flipped. It's the same pause in network access that I get when enabling a VPN service. As a note, I do not have a VPN installed at this time.

Any help or advice is welcomed, thank you.

- Alex

Hello there !!!

Today I had serious damage to my Mozilla Firefox. When I started up Firefox I realized that I lost all my opened tabs on all my (three) opened windows, although I had checked the box "Restore previous sessions" in the settings section.

I opened "settings" and I saw this box unchecked !!!!!

The unfortunate event of this failure is that I restarted Firefox and even worse I restarted the PC.

Now I wonder, after all these, if there is a way to restore all my lost TABs that, I believe, there are hidden somewhere...

Hello, My school uses Google workspace. The logo of my schools appears as a broken image in Gmail/Google drive etc. when I use Mozilla Firefox (Ver 93.0) to login into my account. The problem does not happen if I use other browsers like Chrome or Microsoft edge. Could you please look into this problem. I am attaching a screenshot.

Thank You Samarjeet Chanda

The following was asked already and got a reply but did not help. I also had this problem and I fixed i very simple. The problem was, "WAV files unable to play within browser". What I did I went to Settings then applications in the search box I entered wav and the application can up and I changed the action to the player to use I chose Window Player and works perfect.

I noticed the following message at the top of my browser settings page - "Your browser is being managed by your organization." Except, this is on my home computer and not being managed by an organization. Is my browser compromised?

Ever since I updated, typing has become incredibly challenging... There's big delays in the words showing up, letters come out in the wrong places, & it doesn't improve even when I clear cache, clear memory, & refresh pages. I don't know what else to do. Should I delete and re-install Firefox, or replace this with the previous version?

Gradually, the game Taonga Island became unplayably slow as you started insisting more often that I sync my accounts, mails, etc..

I will NEVER sync because I do not intend to give you in a neat wrapper what others pay you for, I want to remain anonymous as much as possible, and I certainly do not intend to give ANYBODY a neat package of linked and authenticated accounts etc. about myself. That is why I am not on FB, Twitter, LinkedIn etc etc..

STOP demanding I do this SYNC shit. Or I will tell everyone I work with, play with, etc to NEVER us any Mozilla products as sooner or later, they are going to blackmail you.

Today Firefox opened with my account disconnected. No passwords. I reset my account password but still no passwords. The logins file shows a .corrupt extension. I rename this and nothing happens. Every time I re-open FF (v 93.0) the .corrupt is added and I can't get to my passwords. I have hundreds.