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  • Išspręsta

XUL Runner Error

Possibly there was an auto update of MOZILLA FIREFOX on our DELL LAPTOP (Windows 11). Now, we cannot get a Mozilla window to open - due to error message: XUL Runner Erro… (read more)

Possibly there was an auto update of MOZILLA FIREFOX on our DELL LAPTOP (Windows 11). Now, we cannot get a Mozilla window to open - due to error message:

XUL Runner Error: Platform version '118.0.1' is not compatible with minVersion >= 118.0 maxVersion <=118.0

Can someone please help us get back to a previous version of Mozilla Fire. Perhaps it is a Windows error. I have no way of knowing. Please help me. My email is: [removed email from public] Thank you.

Asked by raem.kauai Prieš 2 mėnesius

Answered by raem.kauai Prieš 2 mėnesius

  • Išspręsta

No form autofill option in latest browser (windows 10 - 64 bit)

Has the Autofill Forms option been removed from the latest version of Firefox? I get the opportunity to autofill credit cards but the Forms section seems to have vanishe… (read more)

Has the Autofill Forms option been removed from the latest version of Firefox? I get the opportunity to autofill credit cards but the Forms section seems to have vanished. Am I missing something? Thanks.

Asked by nickpb Prieš 4 mėnesius

Answered by zeroknight Prieš 4 mėnesius

  • Išspręsta

Spotify webplayer on Firefox is unuseable after updating to latest version

Majority of the songs do not play and I'm given with a pop-up, "Spotify can't play this right now. If you have the file on your computer you can import it." I will play … (read more)

Majority of the songs do not play and I'm given with a pop-up, "Spotify can't play this right now. If you have the file on your computer you can import it."

I will play a song from a playlist and is given that pop-up, it will continue skipping to the next song until it plays, but only for 9-10 seconds until the song mutes, to specify, the dot (when hovered on the progress bar) will still move, indicating that "it's playing".

Some clarifications: 1. I use Spotify Desktop app (windows), Spotify App (android), and Spotify Webplayer on Chrome and Firefox. Everything works just as fine on all of these, except for Spotify Webplayer on Firefox. 2. Skipping to a later timestamp does not unmute the song. 2. I have Spotify Premium 3. I have no VPN 4. I am running Firefox with an ad blocker 5. I am running Chrome with an ad blocker (same ad blocker in Fifefox) 6. I am running Firefox to the latest version (Firefox 119.0.1 (20231106151204))

What I've done so far: 1. Cleared caches and data. 2. Updated my Windows to the latest update available - Win10 v.22H2 3. Signed-out of Spotify for all my devices, then logging-in first on Spotify Desktop (this automatically redirects to Firefox webplayer) 4. Ran Firefox on "Troubleshoot Mode" 5. Un-checked and re-checked "Play DRM content" setting. 6. Disabled and re-enabled the plug-in "Widevine Content Decryption Module by Google Inc". (this plug-in is last udpated on November 17, 4.10.2710.0

I'm including this link from Spotify's Community page.. where two other users, who commented it is only with Firefox (webplayer), are experiencing the same problem as I am. https://community.spotify.com/t5/Desktop-Windows/Spotify-can-t-play-this-right-now-If-you-have-the-file-on-your/m-p/5679914#M123192

Asked by kit Prieš 2 savaites

Answered by zeroknight Prieš 2 savaites

  • Išspręsta

Amazon Prime Video won't play video on Firefox

Amazon Prime Videos will not play on Fire Fox. The message says to update Firefox, but my browser is up to date as of today, 10-24-23. Their customer service can provi… (read more)

Amazon Prime Videos will not play on Fire Fox. The message says to update Firefox, but my browser is up to date as of today, 10-24-23. Their customer service can provide no answer. This has been an ongoing problem for several months. I have tried their trouble shooting steps of restarting my system, signing out and re-signing in on Amazon and closing and re-opening Firefox. Allow DRM content is checked on my settings. Thanks.

Asked by marketlink4u Prieš 1 mėnesį

Answered by marketlink4u Prieš 1 mėnesį

  • Išspręsta

Firefox is not asking where to save files

Firefox is downloading files directly to my Downloads folder instead of asking despite having turned on every setting that says it should ask first. Under about:preferenc… (read more)

Firefox is downloading files directly to my Downloads folder instead of asking despite having turned on every setting that says it should ask first. Under about:preferences I have turned on "Always ask you where to save files" under Downloads, and I have set Applications to "Ask whether to open or save files". I have even gone in to about:config and turned off "browser.download.useDownloadDir", but the files are still going directly to my default folder.

Asked by m_dessain Prieš 5 mėnesius

Answered by m_dessain Prieš 5 mėnesius

  • Išspręsta

How to completely disable website translation?

This question was already posted and badly answered in 2016. Now things have changed a lot and Firefox DO try to translate everything which is quite annoying to anyone kn… (read more)

This question was already posted and badly answered in 2016. Now things have changed a lot and Firefox DO try to translate everything which is quite annoying to anyone knowing more than a single language. No extensions related. I need to completely disable that. My firefox is up to date: 118.0.1 (64-bit).

Thank you Arturo

Asked by arturoshaw Prieš 2 mėnesius

Answered by TyDraniu Prieš 2 mėnesius

  • Išspręsta

Cannot stay logged in to Facebook

Hello. Can someone please explain why Facebook asks for username/password every single time Firefox is restarted? I do not use cookie-cleaning extensions. They also send … (read more)

Hello. Can someone please explain why Facebook asks for username/password every single time Firefox is restarted? I do not use cookie-cleaning extensions. They also send a 'login attempt' email and phone notification every time.

Tried with and without Facebook Container. Not using other Container/multi-account related extensions. My settings:

Standard Tracking Protection (allow/block exceptions: none) "Do not track" signal: Always Delete cookies and site data when Firefox is closed: disabled (no exceptions) History - Firefox will: Remember History

Thank you

Asked by George Prieš 1 mėnesį

Answered by George Prieš 1 mėnesį

  • Išspręsta

Firefox crashes when I try to open it after update (version 120)

I have updated my Firefox on PC to the newest version available (version 120.0.0.8720 as of 24/11/23 00:30 UTC). Unfortunately whenever I try to open it, it loads a blank… (read more)

I have updated my Firefox on PC to the newest version available (version 120.0.0.8720 as of 24/11/23 00:30 UTC). Unfortunately whenever I try to open it, it loads a blank screen and then crashes, and brings up the crash reporter. This has happened every time I try and open Firefox, even during Troubleshoot mode. I have over 180+ tabs and thousands of bookmarks on my account that I do not want to lose (I have not used Refresh Firefox for this very reason) but if I can't even access them on my computer then what can I do?

Please help me, I want to know how to fix this and keep my tabs and history. I am desperate.

Asked by Andrew P. Prieš 2 savaites

Answered by Andrew P. Prieš 2 dienas

  • Išspręsta

Cannot Log In To Sony Community Website

Hello this is Don. I am using Win10 with Firefox 120.0 64 Bit as my default browser I am having a problem with logging in to The Sony Community Forum where I help Sony us… (read more)

Hello this is Don. I am using Win10 with Firefox 120.0 64 Bit as my default browser I am having a problem with logging in to The Sony Community Forum where I help Sony users. I enter my email as my Sign in ID then press enter to get to the password screen and it goes to the spinning grey circle on a white screen. My Memory and CPU gets really high and my browser locks up and I have to go to task manager and End Task for all Firefox processes to unlock it. I have no problem getting in to the website with MS Edge but I hate using it but I have to in order to sign in to Sony Community Forum and help users. I have have done a full system scan for malware with Norton, MSERT, Malwarebytes and Windows Defender. I have done a REFRESH of Firefox and I have even uninstalled and re-installed Firefox and nothing helps. I have it set to auto clear everything under History including Cache and Cookies. There is something about this Forum that for the past week will not let me in. I have emailed my Sony Advocacy leader and he is having the Web Site Team looking into it. This is the only website I cannot log in to. I have used Firefox for years and do not want to have to go to something else.

Respectfully, Don

Asked by new_aged2perfection Prieš 2 savaites

Answered by new_aged2perfection Prieš 1 savaitę

  • Išspręsta

Most of extensions icons do not show on taskbar (Firefox 119, Windows 10)

Hello, As I said: fresh install of FF 119, only Privacy Badger and uBlock Origin icons are showing on the taskbar. I tried TyDraniu tip "Click the jigsaw puzzle icon, … (read more)

Hello,

As I said: fresh install of FF 119, only Privacy Badger and uBlock Origin icons are showing on the taskbar. I tried TyDraniu tip "Click the jigsaw puzzle icon, then right-click on an extension, then select Pin to toolbar" but with the right click there is no such option as "Pin to toolbar".

What's going on?

https://support.mozilla.org/en-US/questions/1411702#answer-1577258

Asked by FranDav Prieš 1 mėnesį

Answered by cor-el Prieš 1 mėnesį

  • Išspręsta

Youtube playback is prevented on firefox but not on Chrome when using an ad blocker.

YouTube is blocking playback on Firefox due to my use of an ad blocker. However, playback is not blocked in the same circumstances when I use Chrome. Are they trying to s… (read more)

YouTube is blocking playback on Firefox due to my use of an ad blocker. However, playback is not blocked in the same circumstances when I use Chrome. Are they trying to stop me from using an ad blocker or overturn my browser choice by forcing me to move from Firefox to Chrome for playback with an ad blocker enabled?

Asked by martinpugh2 Prieš 1 mėnesį

Answered by Terry Prieš 1 mėnesį

  • Išspręsta

Two issues

Since the last couple updates Firefox is NOT allowing my Password Manager to fill in logins, usually after clearing the cache which I do once a week, at least. Why is tha… (read more)

Since the last couple updates Firefox is NOT allowing my Password Manager to fill in logins, usually after clearing the cache which I do once a week, at least. Why is that?

Second: Your browser is being managed by your organization. That is not true. There is no organization, there never has been, I'm retired and this is home use desktop running Windows 10 and no one but me has EVER managed Firefox and I've used this browser, though no longer as my default, since it first became available. So why does it think anyone but me controls anything about it?

Asked by Gene Prieš 1 mėnesį

Answered by zeroknight Prieš 1 mėnesį

  • Išspręsta

Can not access bank account truist.com

I can not access for days my bank account at truist.com. It shows it is loading but never does. I CAN access from any other browser want to use! Truist says it is a Firef… (read more)

I can not access for days my bank account at truist.com. It shows it is loading but never does. I CAN access from any other browser want to use! Truist says it is a Firefox browser issue.

Asked by wgray2141 Prieš 3 mėnesius

Answered by wgray2141 Prieš 2 mėnesius

  • Išspręsta

missing theme preview pics etc.

hi, something happened to my themes. i can no longer see the preview/thumbnail of them, also the authors link is gone. i've been trying everything for hours, but couldn't… (read more)

hi, something happened to my themes. i can no longer see the preview/thumbnail of them, also the authors link is gone. i've been trying everything for hours, but couldn't find anything in about:config that worked. any help would be great, thanks!

Asked by davidw87 Prieš 4 mėnesius

Answered by cor-el Prieš 4 mėnesius

  • Išspręsta
  • Archyvinta

Mirror a Bookmark Folder?

Hey everyone! I had a quick, and maybe weird, question to ask... is there any way to have two separate bookmark folders that are complete mirrors of each other? For exam… (read more)

Hey everyone!

I had a quick, and maybe weird, question to ask... is there any way to have two separate bookmark folders that are complete mirrors of each other? For example, if I added a bookmark to one folder, then the other folder would also have the bookmark added to it.

I sure hope the answer is yes! haha. It would really help my bookmark organization OCD! :D

Thanks everyone!

Asked by Trust Kibou Prieš 2 metus

Answered by TyDraniu Prieš 2 metus

  • Išspręsta
  • Archyvinta

Where did Page Setup / Margins & Header/Footer go?

I'm using Firefox 85.0.2 . . . I was doing this (below), to customize my header and footer, but in this version of FF, I no longer see this in Options - only in: about:c… (read more)

I'm using Firefox 85.0.2 . . . I was doing this (below), to customize my header and footer, but in this version of FF, I no longer see this in Options - only in: about:config . . . keyword "footer" . . . there, I would have to change it for 5 different ways of printing (to printers or to PDF)

I need to get rid of printing the URL in the footer - many times, it's too long, and I don't need it.

Where did the Page Setup option go?

I see in the current Print Options, you have to go to - More Settings / Margin / Custom - to see those. Why would they put this so many levels down?

It used to be: File / Page Setup / Margins & Header/Footer . . . "Customize" Headers & Footers:

Option 1 (left) . . . there are two leading spaces:

 > > &T
 > > &U . . . &D . . . &PT

Option 2 (left) . . . get rid of the ">"s, and just have the two leading spaces:

 &T
 &U . . . &D . . . &PT

Asked by sludge7051-x Prieš 2 metus

Answered by jscher2000 - Support Volunteer Prieš 2 metus

  • Užrakinta
  • Archyvinta

Suddenly cannot open local .py files (Python source files) as plain text

Hello. Up until recently, I could click a link to a locally stored Python source file (.py extension) and it would display as a plain text file in Firefox. This is what… (read more)

Hello.

Up until recently, I could click a link to a locally stored Python source file (.py extension) and it would display as a plain text file in Firefox. This is what I want; e.g., it is a way that I view my notes, refer to examples, and so on.

Starting a few days ago, when I click such a link, I now get a pop-up window with the two options "Open with" or "Save file." I have tried a number of things to get back to the old behavior, including deleting the handlers.json file in my Profile folder, running a full Refresh, and creating a new profile. None of these got me back to the old behavior: displaying the .py file as plain text.

If I set the "Open with" option in that pop-up window to Firefox, I just keep getting the pop-up over and over again, while a new tab is created each time.

Note: if I look at a .py file on GitHub, there is no problem: again, the file just displays.

I suspected this behavior is connected with my having installed the latest version of Python (3.9.6) a few days ago, and I just confirmed this by updating Python on another machine. That is, on the other machine, the .py file would display as plain text until just now, after I update Python there.

So, I believe the Python installation is the cause of the problem, but, nonetheless, it seems to me that I should be able to set (or unset?) something within Firefox to make .py files open as plain text, as they used to.

Any ideas?

Thanks in advance.

Asked by bjkeefe Prieš 2 metus

Last reply by bjkeefe Prieš 1 metus

  • Užrakinta
  • Archyvinta

New tab background color

Whenever I open a new tab using the + sign the background color is black. I have tried everything I can think of and what I found on the web. Nothing works I hate the … (read more)

Whenever I open a new tab using the + sign the background color is black. I have tried everything I can think of and what I found on the web. Nothing works I hate the black background. I want white with text in black.

Asked by The Mason Prieš 2 metus

Last reply by cor-el Prieš 1 metus