Firefox Support Forum

Recently I have found that I cannot download statements from my bank account, also at the same time (2/3 months ago) I cannot access a Tesco website from Firefox. I can carry out these functions easily from Microsoft Edge, so why the sudden change ? Can anyone please help me to fix this in Firefox?

I loaded the postcode lottery website but it's completely blurred. I last checked the same website last month, and it worked fine. I have cleared the cookies from Firefox, but the result is the same. It appears clear for a moment, then blurs. No pop-ups asking to accept cookies. It works fine using Chrome. Any idea why Firefox won't display it properly? It loads the National Lottery website, so it's not about gambling sites I guess.

Majority of the songs do not play and I'm given with a pop-up, "Spotify can't play this right now. If you have the file on your computer you can import it."

I will play a song from a playlist and is given that pop-up, it will continue skipping to the next song until it plays, but only for 9-10 seconds until the song mutes, to specify, the dot (when hovered on the progress bar) will still move, indicating that "it's playing".

Some clarifications: 1. I use Spotify Desktop app (windows), Spotify App (android), and Spotify Webplayer on Chrome and Firefox. Everything works just as fine on all of these, except for Spotify Webplayer on Firefox. 2. Skipping to a later timestamp does not unmute the song. 2. I have Spotify Premium 3. I have no VPN 4. I am running Firefox with an ad blocker 5. I am running Chrome with an ad blocker (same ad blocker in Fifefox) 6. I am running Firefox to the latest version (Firefox 119.0.1 (20231106151204))

What I've done so far: 1. Cleared caches and data. 2. Updated my Windows to the latest update available - Win10 v.22H2 3. Signed-out of Spotify for all my devices, then logging-in first on Spotify Desktop (this automatically redirects to Firefox webplayer) 4. Ran Firefox on "Troubleshoot Mode" 5. Un-checked and re-checked "Play DRM content" setting. 6. Disabled and re-enabled the plug-in "Widevine Content Decryption Module by Google Inc". (this plug-in is last udpated on November 17, 4.10.2710.0

I'm including this link from Spotify's Community page.. where two other users, who commented it is only with Firefox (webplayer), are experiencing the same problem as I am. https://community.spotify.com/t5/Desktop-Windows/Spotify-can-t-play-this-right-now-If-you-have-the-file-on-your/m-p/5679914#M123192

Firefox stop from 2 days ago read Google Recaptcha, from nothing.., Dev version to.. I have the last 126.0b8 and both not working, I try disable Tracking Protection and still, clean everything... spinning forever...

I try my Firefox at mobile, that works. I need Firefox working on this. Cant use Chrome...

Help!

Firefox is my default browser, but it does not allow me to log in to specific websites. For example, ihg.com, when I click the sign in button nothing happens, I just have a little note at the bottom left "javascript:void(0);" Another example, dutchcrafters.com , when I click Log in with Gmail, nothing happens.

I have tried removing all the content blocking extensions (privacy badgers, ublock origin, etc.), did not fix it. I have tried a firefox refresh, did not fix it. I have tried uninstalling and reinstalling firefox with several device restarts, did not fix it.

I know this must be a firefox specific problem because microsoft edge work perfectly for both of these examples. Any other suggestions to fix this firefox issue?

I've been having this issue constantly since I started using Fire Fox and cannot seem to get it fixed. My school uses Canvas by Instructure for assignments, teachers will often times have links that are direct to a google drive that is only accessible through my school email account. Normally on other browsers i can just see the document normally(shown in one of the images using MS Edge), but on fire fox it asks me to authorize the account is mine and to enter my password in. After doing so i am met with "Authorization failed. Please click "Authorize" to try again."(shown in the other image using Fire Fox) and no matter how many times i am unable to access the document.

So on most sites there has been an issue for me for quite some time.

I hover over a link, the tooltip appears on the bottom left of the window showing the URL of the link. I click on link and page reloads but the tooltip is still on bottom left of the new window. The tooltip will disappear if I hover over any other link on the newly loaded page.

I expect the tooltip to go away when clicking the link and going to that page/site.

Firefox on win10 & 11 This problem does not occur in Edge.

When i updated Firefox just now it offered several recommended security add-ons. I added a few of them. But now I can't access Facebook. I disabled them one at a time and still cannot get in. What do I do now?

I use Firefox as my browser and used to be able to go a web site or to a link from an instructor and when I clicked on the link or entered the class I was attending, the Zoom meeting would automatically open. That doesn't work anymore. I have to "join via browser but I don't have the meeting id. Why has this become so difficult? Zoom denies being the problem so now I wonder if it's the browser.

For the past few days when I have tried to log into a few websites which use TLS/SSL I have gotten PR_CONNECT_RESET_ERROR. Please see the attached screenshot for more details. This issue was observed ever since I updated to Firefox version 124.x. Prior to that the websites were working fine.

When I try to access the same websites and try to log into them using Microsoft Edge, I do not face a similar issue. They work fine.

I have cleared the browser cache, restarted firefox, and then tried. Still faced the same issue. I have cleared the DNS cache of Firefox browser (about:networking#dns) and then tried. Still faced the same issue. I have opened Firefox in Safe mode (Menu > Help > Troubleshooting mode) and still faced the same issue.

Can someone please help me in fixing the issue? I would like to refrain from using MS Edge or chrome browser.

Hello everyone. Well, I've been using Firefox for a few months, maybe a semester now, I don't remember. But the point is that since yesterday I have been facing a serious problem of not being able to download any type of file (MP4, PDF, .JSON, ISO, etc.). I've already used the troubleshooting mode and I've also restarted my laptop, but it didn't help. I've also gone to the advanced settings (see 'about:config > browser.download') and reset/deleted the data for each command but the problem still persists.

What happens is the following: I click to download the file in question, however, nothing happens other than the page loading that commonly occurs when downloading something. Still, the file does not appear in the downloads tab and there is not even the option to choose where to save the file (e.g. Downloads folder, Documents folder). The download simply appears to have failed.

Exactly, it 'appears', because today I discovered that all my downloads were being directed without my permission/action to the 'downloads' folder (And that's not where I want them to go). The problem would be smaller if only this happened, as I would then just get the files downloaded there and then change to the desired folder, thus trying to move forward despite the problem. But the downloaded files themselves are not operational, they have the icon when a file is still downloading, in addition to not having a name, everything being just a cluster of codes.

In the end, there are files, large and small, that have no use and that I don't even have control over where to direct them. Which is still a huge problem because I still technically can't download anything from the browser. Please, I really need your help on how to resolve this problem.

Note: Also, when I close and open the browser, the first download I try appears in the downloads tab, but it fails instantly and cannot be resumed, making it an eternal failure.

Hi,

Ever since installing the latest Firefox update I can no longer access Microsoft Outlook - email. When I try I get the following in the search bar https://outlook.live.com/mail/0/. Then nothing

I can access my Onedrive account, no problem, but when I try to get to the email part I get the same search bar response. Then nothing.

Using MS Edge, no problem - all works fine.

I have cleared all temp i/net files, cookies etc

Any (simple!) ideas gratefully received

Thanks -

Jim

I want to print a page. But without the header and footer stuff (because it is ugly and I don't want others to see the information). There are a lot of old pages here and on other places about how to do this. They are unfortunately all deprecated. What is the way to do this as of 2023? OS is Windows, btw.

I'm a Reddit user and until today I used to login just fine. Now I get the error message "Incorrect username or password" when I try to login in Mozilla Firefox (version 119.0.1 (64-bit)). If I use Google Chrome or Microsoft Edge I log in with no problem.

hi

i just got firefox setup just as i want so dont want to reset it. yes i have used arkenfox to beef up pivacy.

only problem is i assume fingerprint disabling has made the window size like tor browser.

is there a way via the shortcut to "c:\mozilla\firefox\firefox.exe" -height 1024 -width 1600

does not work

"c:\mozilla\firefox\firefox.exe" -height 1024 -width 1600 -P default

does not work

how do i fix this? using this method? as i would prefer to do this way

alternatively prefs.js / is there a way to do it there?

simple step by step instructions please

your time and help is appreciated.

thx

Your instructions under "help" say to click on "Firefox" and click on "preferences". When I click on Firefox the menu does NOT have "Preferences" in it. What's up with that?? And how do I clear the cache and cookies?