Showing questions tagged:

How do I get a refund after I "Deleted my Account".

I want to cancel my subscription and get a refund but I already deleted my account. I read all the directions but can't find the links to make this all happen. I would ap… (read more)

I want to cancel my subscription and get a refund but I already deleted my account. I read all the directions but can't find the links to make this all happen. I would appreciate some help. Than you,

Išspręsta 7 1 25

I never kept or knew that I had a password for Mozilla and I have changed my passwords for so many different accounts over the years that it's very difficult to get my passwords and accounts back on track. I use Google and Mozilla

It's sort of difficult for me to explain. Other than I have used both Mozilla and Google. I have a Gmail account and a Proton mail account and I changed my email for Gmai… (read more)

It's sort of difficult for me to explain. Other than I have used both Mozilla and Google. I have a Gmail account and a Proton mail account and I changed my email for Gmail by eliminating the last four digits of my social security number. Which used to be my Gmail address and I believe that I was using my last four digits for my proton mail account also? But to be honest I am not really sure of that? So to attempt to simplify my situation. [edited] @gmail.com is my email address for Gmail and I really don't know if I changed this for proton mail account also. I am definitely getting old. Because I will be 68 on the 23 of this month. And I remember the days when none of this even existed. So I am sure that there must be someone who can help me straighten this mess that I created out and please help me simplify my life again. Thanks to whoever reads this and replies. They have to understand that cell phones didn't exist for me and many others when I was young. Computers didn't exist as we know them then either. But obviously I have learned alot in my 68 years of existence.

Archyvinta 1 71

My Firefox account was automatically blocked and I need help restoring access.

Hello. My Firefox account ([email removed]@gmail.com) was automatically blocked because the confirmation email was returned. I did not violate any rules and I have access… (read more)

Hello.

My Firefox account ([email removed]@gmail.com) was automatically blocked because the confirmation email was returned.

I did not violate any rules and I have access to this email address.

Please review my account and help me restore access.

Thank you.

Užrakinta 1 187

Activity on Account Email

Received email in Chinese saying Mozilla VPN 有新的登录活动 (Mozilla VPN has new logins) 您的 Mozilla 账户有登录活动 "There is activity on your Mozilla account" Nothing about new login … (read more)

Received email in Chinese saying

Mozilla VPN 有新的登录活动 (Mozilla VPN has new logins) 您的 Mozilla 账户有登录活动 "There is activity on your Mozilla account"

Nothing about new login or new device added. I changed my password. When I logged into my account I checked activity and all I can see at that time was "Account login initiated".

When changing the password I also briefly saw something about data being reset, but clicked off page before I could fully read it. It's been years since I've used the account. I can't see any data showing up in my firefox sync, not even sure I had any. How do I see what may have been compromised?

Thanks for any help

Archyvinta 1 26

Google Sign-In redirects to support page

When attempting to sign in using google on firefox, the page I've included as an image below pops up. In order to solve the issue, I've tried clearing cookies and browsin… (read more)

When attempting to sign in using google on firefox, the page I've included as an image below pops up. In order to solve the issue, I've tried clearing cookies and browsing data, refreshed firefox, and uninstalled and then reinstalled firefox. This happens on all websites, and only when using firefox.

Archyvinta 3 120

Multiple Email Accounts

Good evening, I recently purchased Firefox Replay and would like to add all of my email accounts. I’m not sure if this is possible, but if so, could you please provide me… (read more)

Good evening,

I recently purchased Firefox Replay and would like to add all of my email accounts. I’m not sure if this is possible, but if so, could you please provide me with a resource or guidance on how to set this up?

Thank you,

Archyvinta 1 115

Sorting bookmarks by name is not permanent or reflected outside of Manage Bookmarks.

First of all, why are there two Other Bookmarks folders? When I add a new bookmark, my routine is to open Manage Bookmarks, drag the new bookmark to the second (lower) Ot… (read more)

First of all, why are there two Other Bookmarks folders? When I add a new bookmark, my routine is to open Manage Bookmarks, drag the new bookmark to the second (lower) Other bookmarks folder, then choose Sort > Sort by Name. I have also tried A > Z Sort Order. The sorts work within the Manage Bookmarks window, but they are not saved automatically, and I do not see a way to save them manually. Also, if I go to the Other Bookmarks folder on the far right side of the Bookmarks Toolbar, I have to scroll down to the bottom of the list to see my new bookmarks. They are not in ascending alphabetical order the way I want them.

Išspręsta Archyvinta 2 297

account duplicates

Please 🙏 I am tired of the same thing nothing changes I will get control over my podcast and Cash app pay pal and they take it right back I truly know who's doing this wh… (read more)

Please 🙏 I am tired of the same thing nothing changes I will get control over my podcast and Cash app pay pal and they take it right back I truly know who's doing this where do I start

Išspręsta Archyvinta 1 140

Mozilla message says I'm running Win 10, but my system says Win 11

Earlier I logged in to Firefox to pose a question. Checking email, I had a notice from Mozilla that my account was used to sign in: Firefox on Windows 10 / United State… (read more)

Earlier I logged in to Firefox to pose a question. Checking email, I had a notice from Mozilla that my account was used to sign in: Firefox on Windows 10 / United States (estimated) / Thursday, Oct 23, 2025.

Does Firefox think I'm using Win 10??? I checked my computer and it verifies that I am running Win 11 with all updates.

Call me confused. Or is this a non-issue? I ask because I'm trying to get into a member website and after I login, it takes me to a page that is for new signers ... not an existing member. Has happened several times.

Thanks,

Ron

Išspręsta 4 129

Signing into Amazon.com

New problem. I have correct Amazon password and sign in. I keep getting a message to sign in to Amazon but not allowed to do so. Message says “this request comes from Fir… (read more)

New problem. I have correct Amazon password and sign in. I keep getting a message to sign in to Amazon but not allowed to do so. Message says “this request comes from Firefox, published by Mozilla “. This does not happen on phone but only on computer. How resolve?

Archyvinta 1 186