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Reactivate a support thread to correct an answer?

A previous thread on the support website has an incorrect answer: https://support.mozilla.org/en-US/questions/1288732 The responses may have been correct at the time, but… (read more)

A previous thread on the support website has an incorrect answer: https://support.mozilla.org/en-US/questions/1288732

The responses may have been correct at the time, but there is an easy solution to this problem now. However, the thread has been archived so no new responses are allowed. The problem is a Google search (as well as other search engines and even a support.mozilla search) pops up this archived, incorrect response first. In some searches, a correct response cannot be found on the first page of search results.

It would be nice if there was a way to unarchive older questions to add a new answer to inaccurate or dated info.

Asked by bwillner Prieš 6 dienas

Last reply by bwillner Prieš 6 dienas

Firefox Monitor bug: not displaying monitored email addresses

I have had a single Firefox Account since 2018. I have updated through three primary email addresses: let's call them 1, 2 & 3. July 2020 - I changed Firefox Account… (read more)

I have had a single Firefox Account since 2018. I have updated through three primary email addresses: let's call them 1, 2 & 3.

July 2020 - I changed Firefox Account to primary email 2, and removed primary email 1.

August 2020 - I registered for Firefox Monitor. I added many "another email" (the maximum number, 10 I think) to be monitored : let's call them emails 4-13, and set "Send breach alerts to the affected email address".

December 2020 - I changed Firefox Account to primary email 3, and email 2 is my account secondary email.

April 2021 - I received an email to email 4 saying it was in a breach.

Today - on monitor.firefox.com it says I am not monitoring any emails except my primary email 3, and have not been in any breaches as pictured.

Therefore, there is a bug with monitor.firefox.com: - On the one hand, email 4 (and presumably 5-13) are all still being monitored. - But on the other hand, monitor.firefox.com states I am not monitoring any other emails.

Could a Mozilla dev please get in touch to look into this specific case?

Asked by W4RNER Prieš 4 mėnesius

Last reply by W4RNER Prieš 6 dienas

Firefox 92.0 unable to open or download AOL email attachments - pdf and .docx

I updated my Firefox afew days ago to 92.0. I am now unable to open Word and Adobe Acrobat files in my AOL email. Please advise. Can I remove this version and go back to … (read more)

I updated my Firefox afew days ago to 92.0. I am now unable to open Word and Adobe Acrobat files in my AOL email. Please advise. Can I remove this version and go back to v91?

Asked by monihelsel Prieš 6 dienas

Firefox is suddenly blocking a download

Firefox is suddenly not allowing me to download through my AOL Mail program, this has only just started to happen, I have used AOL Mail for many years without any problem… (read more)

Firefox is suddenly not allowing me to download through my AOL Mail program, this has only just started to happen, I have used AOL Mail for many years without any problems, and I am at a loss as to why it is suddenly "Unsafe" I have no intention of changing my Email supplier, since my email address has always remained the same. How can I stop this from happening? If I tell it to ingore the message and connect anyway I simply get an error message. This is causing me SERIOUS problems, so any help will be much appreciated.

Asked by wupton76 Prieš 6 dienas

AOL Email

All of the sudden today....AOL is not allowing me to download.. Downloads are happening on Chrome and Edge...but not Firefox. Came home and tried 2 different laptops with… (read more)

All of the sudden today....AOL is not allowing me to download..

Downloads are happening on Chrome and Edge...but not Firefox.

Came home and tried 2 different laptops with Firefox...downloads are not happening on any of the 3 using firefox...happened all the sudden...

If the problem on AOL of browser end?

CM

Asked by cmcountryside Prieš 6 dienas

cannot open attachments in aol mail

cannot open attachements in aol mail in firefox. most current update. I can open the attachments on an iPad, and if I use Bing as browser. If I forward email to a gmail… (read more)

cannot open attachements in aol mail in firefox. most current update. I can open the attachments on an iPad, and if I use Bing as browser. If I forward email to a gmail account, I can open the attachements in Firefox. Same problem on 3 different pcs. USed to be able to click on attachment and would get option to open or save, not I get nothing.

I have no add ons or extensions other than those required by MOzilla

Any suggestions greatly appreciated.

Thanks

Asked by jaamo Prieš 6 dienas

Old version of Firefox that allows plugins?

I am looking for the last version of Firefox that allows plugins. I have several older Foscam IP cameras and they work best with the browser plugin. However, Firefox do… (read more)

I am looking for the last version of Firefox that allows plugins. I have several older Foscam IP cameras and they work best with the browser plugin. However, Firefox doesn't allow this anymore and I really don't like any of the viewer clients. What I would like to do is download a portable version and possibly run it in a virtual machine so I can still use the latest version on the same machine. But this would allow me to use the old plugins and view my cameras.

Any ideas? Many thanks! Randall

Asked by boomajang Prieš 1 savaitę

Last reply by boomajang Prieš 6 dienas

Account access to AKC.org locked out

Firefox has my sign-in to AKC.org account is temporarily (not so temporary!) locked out. Chrome (yuck!) works, but I don't want to have anything to do with Chrome. How … (read more)

Firefox has my sign-in to AKC.org account is temporarily (not so temporary!) locked out. Chrome (yuck!) works, but I don't want to have anything to do with Chrome. How can this be fixed? I have spent a lot of time with AKC support, and we've tried a lot of things including setting up a whole new account with a different email. What is the Firefox problem, and how can I work with or around it. Can Firefox do something about this?

Asked by Crubaiscrucai Prieš 6 dienas

Firefox creating new users and instances

I always have to close all Firefox instances from task manager all the time and then open firefox -p and delete users. It creates them again and again. Is there no way to… (read more)

I always have to close all Firefox instances from task manager all the time and then open firefox -p and delete users. It creates them again and again. Is there no way to stop this?

Asked by Amay Prieš 6 dienas

Pocket is missing from Firefox preferences

I have Firefox version 78, as my MacBook Pro is 11 years old. After the last automatic update, however, Pocket has disappeared from my tab. I did the following: 1. typed … (read more)

I have Firefox version 78, as my MacBook Pro is 11 years old. After the last automatic update, however, Pocket has disappeared from my tab. I did the following:

1. typed in about:config 2. accepted the risk 3. all areas are set to "true" 4. went to Firefox preferences and the to Firefox Home Content and add Pocket is no longer listed. (See snap shot)

I tried downloaded the latest version of Firefox, but my computer is too old to use it. Is there anything else I can do? I really enjoyed Pocket and its articles. Thank you.

Asked by mpmcfee Prieš 6 dienas

browsing

after typing in search term and hitting enter, the website (url) appears behind the search term. only happens in firefox. not in google chrome using at+t internet service… (read more)

after typing in search term and hitting enter, the website (url) appears behind the search term. only happens in firefox. not in google chrome using at+t internet service any advice?

Asked by timchmielewski Prieš 1 savaitę

Last reply by timchmielewski Prieš 6 dienas

Default player size

Yes, how to I get back to default player size in linkedin learning and others without changing the zoom? This is only happening on my IMac 27" on firefox, my laptop and … (read more)

Yes, how to I get back to default player size in linkedin learning and others without changing the zoom? This is only happening on my IMac 27" on firefox, my laptop and google chrome display fine.

Thank you

Asked by JoneZ78 Prieš 6 dienas

Last reply by JoneZ78 Prieš 5 dienas

Enter key for onscreen keyboard not doing anything when typing in search bar

I have a dell xps 7390 2-in-1 one laptop loaded with Pop_os 21.04. (Linux) and vanilla firefox with no extensions installed. The laptop is touch screen. When I tap the ad… (read more)

I have a dell xps 7390 2-in-1 one laptop loaded with Pop_os 21.04. (Linux) and vanilla firefox with no extensions installed.

The laptop is touch screen.

When I tap the address bar at the top, the onscreen keyboard opens up. i am able to type into the address bar. Hitting the enter key on the onscreen keyboard does nothing. I have to tap the little go icon.

If I repeat this activity using the mouse and keyboard. hitting the enter button works fine.

Asked by bellb300 Prieš 5 dienas

Typing in a "comments" box.

Greetings. I had to compose this using the Notes app on my Samsung S9+ because when I type into a "comments" box and select a word based on a partial spelling the word f… (read more)

Greetings. I had to compose this using the Notes app on my Samsung S9+ because when I type into a "comments" box and select a word based on a partial spelling the word fails to appear. There is a brief flash of something but nothing sticks unless I fully type each word and not select the word from the choices offered. This does not happen if I use the Samsung browser. Very frustrating. Best wishes to you all. Take care. Sincerely, Terry

Asked by thydduc888 Prieš 5 dienas

64 bit support for Firefox on Arm Chromebooks

Hello - I would like to know if Firefox on Arm based Chromebooks is supported in 64-bit or 32-bit? If 32-bit, do you have any plans to support 64-bit and if so when? Than… (read more)

Hello - I would like to know if Firefox on Arm based Chromebooks is supported in 64-bit or 32-bit?

If 32-bit, do you have any plans to support 64-bit and if so when?

Thanks, Victor

Asked by vstyan Prieš 5 dienas

Auto-complete in address bar suggests "bookmarks" that aren't there

v92 This issue started happening only after v92 self-installed, as far as I can tell. When I start typing in the address bar, even one letter, websites I frequently visit… (read more)

v92

This issue started happening only after v92 self-installed, as far as I can tell.

When I start typing in the address bar, even one letter, websites I frequently visit immediately autocomplete. I do NOT have these websites as saved bookmarks. I have cleared history within Firefox, with CCleaner, and with Privazer, but doing so does not affect this behavior. (CCleaner and Privazer also clear everything else, as far as I can tell.)

In Settings, under "Address Bar > When using the address bar, suggest", I have Bookmarks checked. If I uncheck Bookmarks, the behavior stops. BUT AGAIN, I DON'T HAVE THESE SITES BOOKMARKED.

I did a search in C:\Users\Owner\AppData\Roaming\Mozilla for files containing the web addresses and found that they are contained in a filed called SiteSecurityServiceState.txt in one of Profiles (not the current one as far as I can tell). I don't know if this is relevant. And when I alter the web address in this file (e.g., change abc.com to axxbc.com) and save the file, the auto-complete behavior doesn't change.

Finally, I have an Excel file with hyperlinks to my favorite news and blog sites, which I use frequently. These are the same sites that are auto-completing. But if I delete this file, the behavior still occurs. I don't know how the existence of such a file could cause the behavior, but I thought I'd mention it.

Anyway, does anyone know where these addresses could be coming from or stored? Thanks.

Asked by watt Prieš 4 dienas

92 Change Dropdown Colors Mac

i read somewhere for windows to install an extension was the best idea, but not for mac. the only difference i have is the dropdowns for the bookmarks are white now, mine… (read more)

i read somewhere for windows to install an extension was the best idea, but not for mac. the only difference i have is the dropdowns for the bookmarks are white now, mine were gray before. can anyone help

Asked by tunescool Prieš 1 savaitę

Last reply by tunescool Prieš 3 dienas

Why attachments for gmail goes to the wrong Folder and freezes up?

Hello, Windows 10 Desktop Computer Updated, Firefox 92.0 The folder I need yo go to in Documents, it goes to Downloads Instead Automatically! When I try to get an attachm… (read more)

Hello,

Windows 10 Desktop Computer Updated, Firefox 92.0

The folder I need yo go to in Documents, it goes to Downloads Instead Automatically!

When I try to get an attachment, for an email I'm sending out, it goes to the wrong folder. It just sits there doing nothing, with the hour glass on. I wait and wait, so I can change the location. Most times it doesn't stop. A very few times, when that stops, I located which folder I need, and it just goes into the hour glass mode again!

If I click on the screen, an error message comes up with something like, program not responding, do you want to close the program? or wait until it stops? With thus, I think it's dealing with the Folder that isn't responding! BUT no, when I click to close the program, LO And Behold, Firefox Closes!

I have a lot of attachments, I need to deal with. It doesn't ask me, which folder I want to get the attachment from?

Any Help Here?

Thank You!! Take Care!! Everyone Stay Healthy and Safe (Pets Also)!!!

Asked by GhostCat Prieš 2 dienas

font settings bug

Im on a mac running 10.13.6 and my personalized fonts (papyrus) aren't completely working since last update. I didnt get a response to my search so thought I'd say someth… (read more)

Im on a mac running 10.13.6 and my personalized fonts (papyrus) aren't completely working since last update. I didnt get a response to my search so thought I'd say something. I tried changing to a different font but it didn't take either after I restarted firefox. I don't have the allow sites to use their fonts checked, so I'm clueless... thanks

Asked by jtjunkbox Prieš 4 dienas

Last reply by jtjunkbox Prieš 2 dienas