Firefox Support Forum

I am having issues with Firefox crashing at various times though out the day. It always starts out fine, but at some point it just stops responding and I have to close the browser and reopen it. This happens at least once a day and it does it on different units (my LG Laptop, Dell Desktops (2 different units-1 at work and 1 at home), Surface Pro 9, my Dell laptop), so I know it is not the unit, it is something in Firefox! My Dell laptop runs Windows 10, all the others run Windows 11. Please look into this and provide a patch. Thank you!

Whenever I start Firefox it loads up on the upper left corner in a minimized version and I have to double click the maximizing button to get everything right. I tried the tip of deleting the .js file in the Profile folder of the browser. I did that 5 times and the problem still occurs. Everything is up to date. What's wrong?

Information panels show a mail has arrived but it does not arrive in my inbox. Therefore I can get no replies. Inbox display is totally different and nothing is ordered as before, by date etc.

When I right click on an image and select "save as", after selecting where to save it and then selecting save, firefox just hangs and is completely unresponsive, leaving me having to terminate it through task manager. No error message ever come up, Firefox just freezes.

3 tabs open, left firefox idle on pc and walked away for an hour. Came back, system barely responsive, managed to grab a screenshot. This happens every single day. If I leave firefox idle, or in background for any amount of time, it eats up all the ram and the system grinds to a halt and crashes. Can't get logs, or use profiler. This happens every single day, multiple times per day and only when firefox is in background or pc is idle. I don't use more than 3-4 tabs, this happens on random websites, sometimes even when no websites are open. I can literally open firefox with no tabs and let it sit idle and same thing happens.

My online pharmacy, connected to HumanaCenterWell, no longer opens in Firefox. A message "forgerock, redirect_uri_mismatch" appears. It did work until a few months ago and it does work on Google.

Dear Firefox

                                                      SEASONAL GREETINGS

Just about a week ago after my last Firefox upgrade, the browser started weirdly. The style, characters, boxes and bands were abnormally changing sizes. I tried using Firefox settings: Zoom all to no avail. I went into System display and did advanced scaling and it was of no help. I further went on System Restore and Resetting my computer and it was all the same.

I removed all add-ons, cleared both Firefox and the Systems Caches and carried malware clean up of my computer. I also carried out troubleshoot and the computer informed me there was no malware in the system using Windows Defender.

After carrying out any the above when I restart the computer all the values change to their abnormal values with very large Firefox Interface, the bands and spaces including the URL address bar appear abnormally large. When I use the mouse, sections of the browser moves all across the page uncontrollably. This happened for over a week. Hence I could not access my AOL email.

Though risky as you advised against, I had to download a lower version : 82.0.3 which appears to steadier and then managed to access my email and other apps, like YouTube, Facebook, Twitter(X), etc.

Within this period I had the same problem with my second preferred browser - Yandex. I contacted their Support Team and explained to them what was happening. They asked me to send screen short the problem. I took the screenshot and found out that in the Interface at the top the size was shown to to be 66%, but yet the band spaces and characters were abnormally large.

They wrote back thanking me with the advice to open browser://flags in their Yandex browser, and there disable "Enable 125% scaling factor" option by selecting "Disable". When I carried out their instruction, just like magic, the Yandex browser returned to normality.

Firefox, do you have such a function so as to advice me? You probably would have to get your developers into this matter. My honest opinion is that Firefox is rushing out hastily with upgrades. Hence the problems. On the Internet there are many complaints about the instability of Firefox.

Thanks in advance in hearing me out.

DR CLEMENT AKATENG MD

When I clicked troubleshooting mode FF unexpectedly closed my Private browsing session and all the tabs. How do I reopen them?

I did not expect FF to close on me like that. I thought that as I was in a private browsing session FF would have warned me that it was about to close had it been necessary.

I'm guessing that my open tabs have been lost permanently because you didn't warn me and that all that time I spent is now wasted.

Life is really simple except that other people make it problematic.

Dear Mozilla/Firefox, in the past week or so Firefox is noticeably slower to load than Norton Secure or Google Chrome. Running from a shortcut or pasting the same link into the address bar, Firefox takes around 25 seconds to load where Norton is almost instant. There are features of Firefox that I prefer over other browsers so hope you can guide me how to fix this. Thank you,

When I open firefox it opens on the "success" page it should open on my selected page Yahoo.com

this happened after I ran the "refresh firefox" option

Firefox (x64 en-US) is our primary browser on 2 different computers: a desktop and an HP laptop. Within days of each other, both Firefox browsers on the two computers began crashing whenever we tried to use them. There has been no error message. Nothing we have done has helped, though we have only tried to fix it on the desktop. We have uninstalled it and reinstalled it on the desktop. We have refreshed the reinstalled version. We have opened it in Troubleshoot mode and it still crashed within 15 seconds. Below are the 4 most recent crash reports from today's crashes:

Crash ID: bp-9104d928-4968-488e-ac3d-ed3000231211 Crash ID: bp-a4d3f2d0-6e18-4c22-85db-655d70231211 Crash ID: bp-dd6eafed-2fd7-4fb7-9a5b-960ac0231211 Crash ID: bp-3f979015-56d9-4a56-8f0f-d04f50231211

Dear Sir/Madam,

I need help with Mozilla Firefox 119.0.1 (64-bit) version which is almost not working internally without Internet link. When I try to open local internal site Mozilla Firefox waits to open https://www.bootstrapcdn.com/ Internet location which is unavailable because we are using the browser in isolated network and it is waiting for this site for more than 15 minutes before it opens the local site.

This is not the way we are expecting the browser to work so the question is can we disable this requests in Mozilla Firefox that we were not aware of and that are not asked from out side?

Thank you!

Igor Vanevski, IT administrator, Belgrade, Serbia

I am in Europe. My Bank is in the U.S. I can no longer log on and access my account through this Mozilla Browser.

I continually receive this message:\Secure Connection Failed

"An error occurred during a connection to click-notification.capitalone.com.

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem."

This is my ticket (116230) from my initial request.

What can I do?

hhaexchange

Unable to open this site after entering username and password, it opens in all other browsers. I have cleared cache, enabled Javascript and mostly all common solutions i could google.

i use firefox on ubuntu and a dropdown terminal app called tilda. i configured the F1 key in the system to bring down the tilda terminal. it works in every other application, just when firefox is in front, the F1 key does nothing. it wasn't the case before, now it is.