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'The media could not be played

This message is now normal on Twitter. I use iOS 10.15.7 on my Macbook. Safari plays these media just fine. Any non-tch help and guidance would be appreciated. Thank … (read more)

This message is now normal on Twitter. I use iOS 10.15.7 on my Macbook. Safari plays these media just fine. Any non-tch help and guidance would be appreciated. Thank you

Asked by trevorjohndavies Prieš 5 dienas

Page won't hard refresh

I've got a problem with one page not wanting to hard refresh. All the other pages on the site works fine, but when I enter the specific page, it jumps back to my old prof… (read more)

I've got a problem with one page not wanting to hard refresh. All the other pages on the site works fine, but when I enter the specific page, it jumps back to my old profile picture and won't show the data that was gone when that version excisted.

I've tried shift + refresh, I've tried deleting firefox, roll back firefox, the only thing I can't seem to do is delete everything in firefox and then log in at new to see if that fixes the problem. Not sure if it's a tool or if I have to go manually into the folders to do that, but I got a lot of info on here so was hoping that would be the last possible solution.

Asked by annchristin86 Prieš 5 dienas

Last reply by annchristin86 Prieš 5 dienas

Reactivate a support thread to correct an answer?

A previous thread on the support website has an incorrect answer: https://support.mozilla.org/en-US/questions/1288732 The responses may have been correct at the time, but… (read more)

A previous thread on the support website has an incorrect answer: https://support.mozilla.org/en-US/questions/1288732

The responses may have been correct at the time, but there is an easy solution to this problem now. However, the thread has been archived so no new responses are allowed. The problem is a Google search (as well as other search engines and even a support.mozilla search) pops up this archived, incorrect response first. In some searches, a correct response cannot be found on the first page of search results.

It would be nice if there was a way to unarchive older questions to add a new answer to inaccurate or dated info.

Asked by bwillner Prieš 5 dienas

Last reply by bwillner Prieš 5 dienas

Firefox Monitor bug: not displaying monitored email addresses

I have had a single Firefox Account since 2018. I have updated through three primary email addresses: let's call them 1, 2 & 3. July 2020 - I changed Firefox Account… (read more)

I have had a single Firefox Account since 2018. I have updated through three primary email addresses: let's call them 1, 2 & 3.

July 2020 - I changed Firefox Account to primary email 2, and removed primary email 1.

August 2020 - I registered for Firefox Monitor. I added many "another email" (the maximum number, 10 I think) to be monitored : let's call them emails 4-13, and set "Send breach alerts to the affected email address".

December 2020 - I changed Firefox Account to primary email 3, and email 2 is my account secondary email.

April 2021 - I received an email to email 4 saying it was in a breach.

Today - on monitor.firefox.com it says I am not monitoring any emails except my primary email 3, and have not been in any breaches as pictured.

Therefore, there is a bug with monitor.firefox.com: - On the one hand, email 4 (and presumably 5-13) are all still being monitored. - But on the other hand, monitor.firefox.com states I am not monitoring any other emails.

Could a Mozilla dev please get in touch to look into this specific case?

Asked by W4RNER Prieš 4 mėnesius

Last reply by W4RNER Prieš 5 dienas

Hardware Video accelleration (in Linux)

Some versions ago there was rumour that video hardware accelleration (for Linux) was introduced. I found some information related to Wayland. Most uses (Ubuntu/Mint) does… (read more)

Some versions ago there was rumour that video hardware accelleration (for Linux) was introduced. I found some information related to Wayland. Most uses (Ubuntu/Mint) doesn't use Wayland til now. Any chance to get that working on a recent version?

I am using rather standard Intel integrated graphics, core m5-6y..

Display: x11 server: X.Org 1.20.11 driver: modesetting unloaded: fbdev,vesa resolution: 1912x1080_60.00~60Hz OpenGL: renderer: Mesa Intel HD Graphics 515 (SKL GT2) v: 4.6 Mesa 21.0.3 direct render: Yes

Asked by star3 Prieš 5 dienas

Firefox 92.0 unable to open or download AOL email attachments - pdf and .docx

I updated my Firefox afew days ago to 92.0. I am now unable to open Word and Adobe Acrobat files in my AOL email. Please advise. Can I remove this version and go back to … (read more)

I updated my Firefox afew days ago to 92.0. I am now unable to open Word and Adobe Acrobat files in my AOL email. Please advise. Can I remove this version and go back to v91?

Asked by monihelsel Prieš 5 dienas

Firefox is suddenly blocking a download

Firefox is suddenly not allowing me to download through my AOL Mail program, this has only just started to happen, I have used AOL Mail for many years without any problem… (read more)

Firefox is suddenly not allowing me to download through my AOL Mail program, this has only just started to happen, I have used AOL Mail for many years without any problems, and I am at a loss as to why it is suddenly "Unsafe" I have no intention of changing my Email supplier, since my email address has always remained the same. How can I stop this from happening? If I tell it to ingore the message and connect anyway I simply get an error message. This is causing me SERIOUS problems, so any help will be much appreciated.

Asked by wupton76 Prieš 5 dienas

AOL Email

All of the sudden today....AOL is not allowing me to download.. Downloads are happening on Chrome and Edge...but not Firefox. Came home and tried 2 different laptops with… (read more)

All of the sudden today....AOL is not allowing me to download..

Downloads are happening on Chrome and Edge...but not Firefox.

Came home and tried 2 different laptops with Firefox...downloads are not happening on any of the 3 using firefox...happened all the sudden...

If the problem on AOL of browser end?

CM

Asked by cmcountryside Prieš 5 dienas

cannot open attachments in aol mail

cannot open attachements in aol mail in firefox. most current update. I can open the attachments on an iPad, and if I use Bing as browser. If I forward email to a gmail… (read more)

cannot open attachements in aol mail in firefox. most current update. I can open the attachments on an iPad, and if I use Bing as browser. If I forward email to a gmail account, I can open the attachements in Firefox. Same problem on 3 different pcs. USed to be able to click on attachment and would get option to open or save, not I get nothing.

I have no add ons or extensions other than those required by MOzilla

Any suggestions greatly appreciated.

Thanks

Asked by jaamo Prieš 5 dienas

Web Page Loading Issues

For several weeks now: When I click on a link in Google search it stalls out with a Google address and a blank window. A lot of web pages either show a blank window or do… (read more)

For several weeks now: When I click on a link in Google search it stalls out with a Google address and a blank window. A lot of web pages either show a blank window or don't load completely until I reload them. These things don't happen every time but far too often. The only firewall and anti-virus I use is Windows Defender.

Windows 10 with latest Firefox. Adguard Adblocker and standard enhanced tracking protection. T-Mobile Home Internet Normal download speeds over 140mbps and upload speeds of over 40.

The attached screenshot is what happened when I first came to support looking for help. The screenshot is taking a long time to upload.

Asked by Paul Prieš 5 dienas

Old version of Firefox that allows plugins?

I am looking for the last version of Firefox that allows plugins. I have several older Foscam IP cameras and they work best with the browser plugin. However, Firefox do… (read more)

I am looking for the last version of Firefox that allows plugins. I have several older Foscam IP cameras and they work best with the browser plugin. However, Firefox doesn't allow this anymore and I really don't like any of the viewer clients. What I would like to do is download a portable version and possibly run it in a virtual machine so I can still use the latest version on the same machine. But this would allow me to use the old plugins and view my cameras.

Any ideas? Many thanks! Randall

Asked by boomajang Prieš 1 savaitę

Last reply by boomajang Prieš 5 dienas

Disney.com black screen

When I go to disneyplus.com Firefox display a black window, no words or images, just a black screen. Clicking refresh produces the same black screen. Disneyplus loads f… (read more)

When I go to disneyplus.com Firefox display a black window, no words or images, just a black screen. Clicking refresh produces the same black screen. Disneyplus loads fine on Chrome, ME, and even Firefox Nightly. Running Win10 Pro, 64-bit, all updates done. No issues with any other site. It used to work just fine. I've closed everything, restarted, checked for blockers and other settings. Firefox 92 (64-bit). I restored Firefox back to defaults and that didn't work.

Asked by pamala3456 Prieš 5 dienas

Microsoft Autofill

Hello! Is there any way to add Microsoft Autofill to Firefox? I know the addon is available through the chromium store, but is there a version of this that is available t… (read more)

Hello!

Is there any way to add Microsoft Autofill to Firefox? I know the addon is available through the chromium store, but is there a version of this that is available to Firefox too, as I would like to use it to sync all of my passwords.

Asked by SneakyAnonymou5 Prieš 5 dienas

mouse/cursor bug on game site

In a first person shooter game(Krunker) firefox has this mouse/cursor glitch where the cursor appears wherever my ingame crosshair goes so it makes it very laggy and hard… (read more)

In a first person shooter game(Krunker) firefox has this mouse/cursor glitch where the cursor appears wherever my ingame crosshair goes so it makes it very laggy and hard to play

Asked by samzqwerty95 Prieš 5 dienas

Account access to AKC.org locked out

Firefox has my sign-in to AKC.org account is temporarily (not so temporary!) locked out. Chrome (yuck!) works, but I don't want to have anything to do with Chrome. How … (read more)

Firefox has my sign-in to AKC.org account is temporarily (not so temporary!) locked out. Chrome (yuck!) works, but I don't want to have anything to do with Chrome. How can this be fixed? I have spent a lot of time with AKC support, and we've tried a lot of things including setting up a whole new account with a different email. What is the Firefox problem, and how can I work with or around it. Can Firefox do something about this?

Asked by Crubaiscrucai Prieš 5 dienas

Browsing/seach problems

When browsing, the article headline is overwritten with an indistinguishable script. Does not happen with other browsers. It appears that Firefox switches over to a pro… (read more)

When browsing, the article headline is overwritten with an indistinguishable script. Does not happen with other browsers. It appears that Firefox switches over to a program called Freshly.

Asked by blang257 Prieš 4 dienas

Firefox creating new users and instances

I always have to close all Firefox instances from task manager all the time and then open firefox -p and delete users. It creates them again and again. Is there no way to… (read more)

I always have to close all Firefox instances from task manager all the time and then open firefox -p and delete users. It creates them again and again. Is there no way to stop this?

Asked by Amay Prieš 4 dienas