Firefox Support Forum

Fix this issue from your end. Provide a support phone number to call in to fix it. I do all of the suggestions written but it doesn't work. I go thru a 15 minute process trying to log on and sometimes it works and they magically show up and other times, like now. No bookmarks. This is ridiculous. There is no support, you are asking for volunteers to offer support. This seems totally screwed up. Fix it!

When I try to make a bookmark none of my folders are showing. I can use the folders when linking to a bookmark but not when trying to place a new bookmark. I have many folders but the attached image shows what I get when trying to choose the correct folder to place the bookmark. Only the three options show even though I know all my folders are in the pulldown bookmark tab. I did have a computer glitch where many of my computer files somehow ended up in the trash including Firefox. I moved the trashed files into a new folder on my desktop and was able to recover the bookmarks by choosing the Firefox backup. My question is how do I get the existing folders to once again show when making a bookmark so I can place/organize the bookmark in the correct bookmark file?

Hi! I did a "refresh" on firefox. How do I recover my bookmarks and passwords? There is a folder on my desktop named "OLD FIREFOX DATA" but I have no clue how to use the information contained in said folder.

Thanks for any help!

For some reason my Bookmark Tool Bar no longer displays anything. It is a blank strip across the top of the screen. However all of my bookmarks can be displayed on the right or left side of the screen in a vertical format. I can not find a way to repopulate the original Bookmark Tool Bar and find the current display very awkward give the number of bookmarks I have on file. Is this a result of an intentional upgrade or software failure?

I have my book marks in a side menu. Recently that side menu disappeared and when I click on the menu to install it again my bookmarks are not there and have been replaced with a bunch of stuff I don't use. How do I get my original book marks back? These bookmarks were for both my business and personal contacts. Leeanne Mackowski lmackowski@speclt.net 817-880-1097

new firefox user trying to migrate from chrome i want to bookmark my trello board but it is not using the right icon. it is using the generic trello icon instead of the one that is actually visible when i have them open. i use 3 different trello boards and need all 3 to be distinguishable only by the icon so this is a critical feature for me to be able to use this browser. this problem doesn't happen in chrome which i have been using. i have tried many extensions to try to locate the image that is actually being used, it doesn't work. i can't find the image being downloaded. how do i get the same icon that is showing in the tab to show up in the bookmarks bar?

I had to downgrade Firefox. Before I did I created a new profile so we would not lose the old bookmarks. Now Firefox downgraded and no bookmarks or profile. Then I upgraded back to the latest Firefox and still no profile or old bookmarks. Can anyone suggest where they might be?

I've tried restoring bookmarks from a Western Digital "My Passport" backup to a new installation (on a new computer) of Firefox following the old computer "dying." The post https://support.mozilla.org/en-US/questions/1265148 allows me to select the files to restore, but isn't able to copy them from the backup. ...any ideas? (I'll try posting this on the WD website as well.)

I can't get the "Other" bookmarks folder to go away.

I tried right-clicking on the folder & the context menu didn't show up. I tried about:config & changed the value to false. That didn't work.

I closed the browser after changing the boolean value to false & then restarted the browser. That didn't help.

I don't want to mess things up. I can't change the name of the folder. I was hoping that renaming the folder & then deleting it would solve the problem.

How do I hide the "Other" folder & the "Bookmarks Menu" folder?

I have a Mac if that helps any.

I followed instructions for getting them back, but got stuck at the Library. I said restore and chose a date, but I get an error message: Unable to process the backup file.

i opened firefox (v.95) and tried opening up my email and found that all my saved passwords were gone from firefox on my computer. it said i should crate a firefox account to get my logins back so i did and i still could not access any of my web logins. so i searched the help pages. opened up my profile n made a backup of my key3, key4, n loginjson files, downloaded v.91 firefox esr and copied my key3 file into a new profile.

so i still dont have my web logins ... n now i have an outdated version of firefox with none of my bookmarks either. im sick of troubleshooting n my wifi is almost out for the month.

how do i get my web logins and bookmarks back so i dont have to spend hundreds of hours recreating them?

FF 100.0.2 Ubuntu 22.04 LTS

I have deleted my bookmarks with the Bookmark manager, but where are they now? I cannot find them in /trash and all of the *bookmark* files on my laptop are miniscule (like 127 bytes.) The json files are no better, when I imported previous bookmark files they were empty.

'On my firefox browser, the bookmark toolbar disappeared and wans moved from the left margin. How do I get it back to the left margin and auto open on every tab?'