Firefox Support Forum

• After a Google search, I cannot click any link to go to the page result.
• If I type in an address the Webpage just won't load.
• My Gmail often will not load.
• I have several emails, but the list in GMail won't show them
• YouTube plays horribly choppy. (I followed a help guide to change some setting, but it did not help)
• I have to constantly use Chrome instead. I don't want to use Chrome. There is no problem with any of these in Chrome, so I know it is a Mozilla Firefox problem, I just don't know how to fix it.

I am using 113.0.1 and it is up to date

I'm using Firefox 113.0.2. I want to export my logins and passwords, but when I click the 'export' option, a Windows Security window opens asking for my Windows login. I don't have a Windows login set (no one else has access to my PC).

According to Firefox's own info, if you don't have a Windows password, the dialog asking for one shouldn't pop up.

I can't get past this and I've googled everything in sight. Does anyone else have a solution to this?

Thank you! Averill

I have been using gmail through firefox for years without problems. I have not recently changed in settings in firefox or gmail. Starting about two weeks ago, when I try to access gmail through firefox I only get a blank, white screen. No error messages. The only help articles I find are 8 years old and their trouble-shooting suggestions are not working. How can I regain access to gmail through firefox?

Hi,

All of a sudden I need to click the bookmark this page star twice to get the drop down menu. I've cleared the cache, stopped hardware acceleration, & disabled addons in trouble shoot mode. No joy.

Any help appreciated. Thanks.

With update 113.0.2 I am seeing 13 processes running using 670mb of memory with no add-ons running and the support tab open. The browser starts crashing with six or seven tabs open.

Hello, Firefox always downloads a pdf files from e-mail attachments, whether I open it in a browser or with acrobat reader. So, if I open the same file every time it goes to download folder with multiple clones, like example file-1, example file-2 etc. I've used every combination of options, but the result is always the same. I've refreshed Firefox, but nothing changed.

Please help me with this case.

Regards, Paweł

Norton sign in screen loops with Firefox, works fine with Chrome and Edge. Norton support level 2 has tried for may hours to fix but they have suggested contacting Firefox support as it is a cookie and site certificate issue with Firefox.

After the recent update, the display of my gmail is now so wide in the display window, I have to scroll to the side & back & forth etc. to view the contents of the email on that page. It is too wide to display properly. This is an issue I had with Google, which was why I was using Firefox. Now you are as annoying as they are. I can't just make the whole thing smaller & hope it fits, as I have vision problems & cannot read smaller print if I do that. Can't I just go back to the previous version? I don't know how to do a screen shot of my email inbox page to show you.

I have lost my personal bookmarks list on the Mozilla Firefox Home Page. I now have numerous bookmarks, some which were in my personal list and some that I may have used in the past, but deleted them. Others are from an unknown source. Maybe a Firefox generated list. They aren't all familiar. Can Someone help me find my personal list that existed before the last update and restore that list.

I just upgraded to windows 10 and have been restoring my computer to functional status. I have found that discord, tiktok and several other sites will not play videos on firefox. I have tried troubleshooting mode and private so i know it is across the board. I have also tried using addons to fix the problem to no avail.

I just updated to the latest version of FIREFOX 114.0 on Ubuntu 22.04. However, whenever a website looks for the version it is reported as 86. I am not using the SNAP version and it does not show up in SNAP LIST. Several websites have rejected access because of an outdated browser. Is this a bug or a setting that needs fixing? Thanks in advance.

I had 20 tabs open on one screen. I moved one tab off the the 2nd screen so I could see info between two pages at the same time. When I was done, I closed the browser with the 19 tabs so I was left with one tab browser on the 2nd screen. Unfortunately now I lost all 19 tabs because when I click restore Recently Closed Windows (tabs) the only thing that listed is the tab I already have open.

This has been an issue for a LONG time. I have to remember to close the temporary browser tab 1st then close the main browser with all the other tabs open LAST. I HATE that I lose everything if I don't close the split browser in that order.

Firefox does not display custom fonts for any website online or webpage offline. This has been going on for months from update to update and I'm unable to fathom what could be wrong. I recently uninstalled the browser completely wiping out every folder or file that was remotely connected to Firefox and Mozilla. But on a clean reinstallation the problem persists. I'm using Windows 10 and I've had no font display issues with any other browser. To be honest, I've had font display issues with Firefox for years with any number of my own custom fonts refusing to display in it online and offline. I chalked it up as some corruption in those font files Firefox and no other browser was sensitive to. But this is something way beyond that. Any clues?

Although I have used Firefox for many years, recently I have been getting messages encouraging me to sign in to Mcafee virus protection although I have a perfectly adequate virus protection installed and this is recognised by Firefox. How do I stop these small messages that appear at the bottom right of the screen?

I currently have two (2) issues:

1) When I go to settings it says “Your browser is being managed by your organisation”. Except this isn’t my work PC, so I should be seeing this type of prompt. When I’ve googled this, it appears to be AVAST anti-virus, and people suggest deleting the policy register. I’ve checked my registry and can’t find such a policy.

2) I’m getting issues logging into iCloud saying that Firefox doesn’t support physical security keys?

Thanks

Whenever I try to download a file from google drive, I get: "The page isn’t redirecting properly An error occurred during a connection to drive.google.com. This problem can sometimes be caused by disabling or refusing to accept cookies."

Downloading google docs files from drive works fine, they convert to word and save to my downloads like normal. But downloading image files or pdfs yields this error. Right-clicking and downloading them from the folder view just does nothing. There is no difference between shared files and my own drive files. This error only happens in firefox, I can download files on microsoft edge just fine.

This has been happening for a few weeks now. Things I've tried:

-clearing cookies and cache -restarting firefox, restarting computer -checking for updates and updating firefox -disabling all my add-ons -clearing startup cache -adding drive.google.com and google.com to the exceptions for enhanced tracking protection -switching from standard to custom and unchecking cookies from the list of trackers and scripts to block, then clearing all cookies and cache -attempting to download in firefox troubleshoot mode -attempting to download in incognito mode -refreshing firefox -re-installing firefox by following the steps here: https://support.mozilla.org/en-US/questions/1233618 -turned off real-time protection on computer antivirus (default for windows 10) -turned off microsoft defender firewall

I don't even know what else I can try. I assume it's a firefox error because this only happens using firefox on my laptop - I use firefox mobile and can download the same files on my phone. Does anyone have any advice?

I get a "Potential Security Risk" warning when trying to access a Spanish government website in order to download a digital signature (which is required for all interaction with government agencies, etc.) From what I've read, Firefox is blocking this site and there is no way to override this. Is that true? If this is the case, (although I have used Firefox forever) would it be advisable to switch to Chrome or some other browser? It is essential to be able to access this site. Thanks so much for help with this!