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Acronis reported that Firefox browser was infected with ransomware - Now FF will not launch - No permissions

Hi all, On 19 Sept 2022, upon booting my Macbook Pro, Acronis popped up a message to advise that Firefox was infected with ransomware. It listed the files and asked if I… (read more)

Hi all,

On 19 Sept 2022, upon booting my Macbook Pro, Acronis popped up a message to advise that Firefox was infected with ransomware. It listed the files and asked if I wanted to delete or quarantine the files. I elected to quarantine them so that I could investigate the claim/issue. Acronis reported that the files were now quarantined. From that point on, I could not launch Firefox. I deleted the app, and downloaded the latest FF from Mozilla and installed it. When I attempt to launch it, a popup states that I do not have the required permission to launch the app. (see image) I have checked Acronis and have taken a screen shot of the problem files (see image). In an effort to clear the Macbook Pro of any residual issues, I ran a full scan with CleanMyMac X MAS, and cleared all caches and redundant files. This ran and reported the job done and zero malware found. Kaspersky Total also reports no malware found. I downloaded the current Mac release of FF again and installed it, but still cannot launch it because I don’t have the relevant permissions. The app properties have been checked and as Admin, I have all relevant permissions. However I still cannot launch FF browser. Any advice/recommendations would be welcome, as Firefox is my main browser, after Safari.

Asked by r.oberin Prieš 1 savaitę

Last reply by jonzn4SUSE Prieš 13 valandų

Graphical Glitches and video freezing - Firefox 102.3.0esr-1~deb10u2 (Debian 10)

Every time I login to my desktop it tries to restore Firefox and in turn Firefox tries to restore it's session, however all I get is a mess of graphical glitches, the int… (read more)

Every time I login to my desktop it tries to restore Firefox and in turn Firefox tries to restore it's session, however all I get is a mess of graphical glitches, the interface doesn't even load, I get a window border and usually a copy of the KDE splash screen. I then have to kill the process, which of course means it looses my session so when I re-open it I get nothing, all my open tabs are gone and there is no restore session option.

Further, it can't even play streaming videos properly anymore. After one or two episodes of a TV show its lagging sometimes by minutes, eaten gigs of ram and the video often gets stuck, the audio helpfully carries on with a frame of video from about 5 minutes ago. This is not an exaggeration, I had a YouTube video where it changed to a graph with a voice over, after 5 minutes I started to notice the voice over was talking about things not on that graph and sure enough the video had frozen. Its an i9 10850K with 32GB of RAM. The previous version of Firefox didn't mind restoring a session with over 350 tabs and plenty were videos, this one can't handle 2 when one is a video without freezing or locking up the whole browser.

No other apps/ programs on this PC are having any issues, it is only happening in Firefox, I can for example open a media player and play a video just fine while the video is stuck in the browser or it has the graphic glitches. I also tried opening another instance of Firefox while it had the graphical issue, the new instance started and created a new entry on the task bar, but switching to it gave the same display as the broken one, I can't tell you what tabs either had open as nothing inside the window was rendered at all, not even the menu bar which I set to always being visible.

Asked by BasilFawlty Prieš 2 dienas

Last reply by jonzn4SUSE Prieš 13 valandų

Firefox pink visual display errors and bugs (Flickering and others)

So something off has been happening to firefox with me recently, I am having like visual errors and firefox has been acting weird lately, I remember yesterday when I was … (read more)

So something off has been happening to firefox with me recently, I am having like visual errors and firefox has been acting weird lately, I remember yesterday when I was going to bed I noticed one of my tabs in firefox was flickering pink and what not, And I kinda thought it was a bug and closed itt off then closed firefox off and went to bed, Cue today same thing happened expect the effect was much more bigger, The screen was flickering alot with pink, Some display errors, And I am noticing pink lines that are still there ontop of my tabs and browser entirely, The other windows are not affected by it, Something is off, The screen was flickering in a way like I can see my desktop entirely along with the browser page and so on

I actually do not know the reason but I do feel like its firefox related, Yes I disabeled hardware acceleration and so far I still see the pink lines, Yet nothing is happening aside from the pink lines and I still don't trust it

I don't know what to do need help, Thank you very much

Asked by Seahorsielol Prieš 2 dienas

Last reply by jscher2000 - Support Volunteer Prieš 17 valandų

My website loads slow on the mozilla firefox

Hi everyone I want to know why my website gets slow and sometimes the browser crashes when I open mywebsite. Please guide me if anyone else is facing a similar issue. Tha… (read more)

Hi everyone I want to know why my website gets slow and sometimes the browser crashes when I open mywebsite. Please guide me if anyone else is facing a similar issue. Thanks

Asked by resi4u1 Prieš 1 dieną

Last reply by jonzn4SUSE Prieš 20 valandų

Firefox freezes PC permanently at unpredictable times, forcing me to force-restart pc

This problem appears to have been around for years. However, I have never experienced it. I installed Firefox 105.0.1 (64-bit) on 2022-09-24 and since then I have been ex… (read more)

This problem appears to have been around for years. However, I have never experienced it. I installed Firefox 105.0.1 (64-bit) on 2022-09-24 and since then I have been experiencing it. The PC freezes and the only solution is a reset. When I check the logs I find: Warnings like this: The Desktop Window Manager process has exited. (Process exit code: 0xe0464645, Restart count: 4, Primary display device ID: NVIDIA GeForce GTX 1080)

Errors like this: Faulting application name: dwm.exe, version: 10.0.19041.746, time stamp: 0x6be51595 Faulting module name: KERNELBASE.dll, version: 10.0.19041.1949, time stamp: 0xcb12e58e Exception code: 0xe0464645 Fault offset: 0x000000000010fb62 Faulting process ID: 0x3ec Faulting application start time: 0x01d8d750b416ff93 Faulting application path: C:\WINDOWS\system32\dwm.exe Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll Report ID: 4327992c-3041-41e6-b68a-127d0cf53bc8 Faulting package full name: Faulting package-relative application ID:

A couple of days ago I installed version 105.0 (64-bit) and the problem hasn't occurred yet.

So, I conclude the problem is with version 105.1.

Asked by Paulo Martins Prieš 1 dieną

Last reply by jonzn4SUSE Prieš 21 valandą

Firefox menus take too long to load, especially bookmarks

Why do the menus take so long to load? I can't even get the bookmark menu to appear after clicking bookmarks. FF just sits there and says not responding? The browser is u… (read more)

Why do the menus take so long to load? I can't even get the bookmark menu to appear after clicking bookmarks. FF just sits there and says not responding? The browser is unusable like this. I think FF got worse in its performance back when it was made so it opens so many separate processes to operate. It worked better before that change was made. Now it doesn't load menus fast when clicked. When I click bookmarks it goes into never never land.

Asked by starrocker Prieš 1 dieną

Last reply by cor-el Prieš 1 dieną

Firefox Refusing To Open

When I first downloaded Firefox it opened normally and stayed open for around twenty seconds after which it crashed. Every subsequent attempt to open it has resulted in t… (read more)

When I first downloaded Firefox it opened normally and stayed open for around twenty seconds after which it crashed. Every subsequent attempt to open it has resulted in the outline of the program briefly flashing in the corner of my screen but otherwise nothing. It also doesn't appear in task manager. I have scoured the internet looking for solutions and have reinstalled it several times but nothing has worked. Any help would be greatly appreciated.

Asked by Jetpackrider Prieš 6 dienas

Last reply by petergroft Prieš 1 dieną

Twitch error #3000

Hello When i try to watch a twitch stream i can't do that, it shows me this error Your browser encountered an error while decoding the video. (Error #3000). I'm in firefo… (read more)

Hello

When i try to watch a twitch stream i can't do that, it shows me this error Your browser encountered an error while decoding the video. (Error #3000). I'm in firefox, Version 105.0.1(64 bit) I tried delete data and cookies,restarting firefox and pc,starting firefox in troubleshootmode

Asked by ll7754517 Prieš 1 savaitę

Last reply by jscher2000 - Support Volunteer Prieš 1 dieną

Javascript

I had to add Javascript because one of my accounts need Javascript to open. After installing Javascript and allowing for all to be 'true', I still get this message when I… (read more)

I had to add Javascript because one of my accounts need Javascript to open. After installing Javascript and allowing for all to be 'true', I still get this message when I try to open a 'show blocked content' in my email.

"The address wasn’t understood

Firefox doesn’t know how to open this address, because one of the following protocols (javascript) isn’t associated with any program or is not allowed in this context.

   You might need to install other software to open this address."

I never had any problem before installing Javascript. Thanks for any solutions.

Asked by jalnet1 Prieš 2 dienas

Last reply by jscher2000 - Support Volunteer Prieš 2 dienas

How can I see HTML DOM structure via console in Firefox?

How can I see HTML DOM structure via console in Firefox? In Chrome when I type "document" in the console, I see clearly the HTML DOM structure. When I do this in FireFox … (read more)

How can I see HTML DOM structure via console in Firefox?

In Chrome when I type "document" in the console, I see clearly the HTML DOM structure. When I do this in FireFox I get a bunch of extra info and it's even hard to figure out the the HTML DOM structure. My question is: Where to find or how to display the HTML DOM in FireFox the way it's displayed in Chrome? DOM tool is enabled but shows completely different information (I tried DOM tab in tools it is not the same). Didn't find any solutions for this.

Asked by shcherban.daniil Prieš 3 dienas

Last reply by jscher2000 - Support Volunteer Prieš 3 dienas

block auto refresh = true bypassed/ignored by some websites, i.e. FOXBusiness.com

A website I read news on a regular basis, FOXBusiness.com, auto refreshes which is super annoying when you read even worse if you write a comment. The recommended setting… (read more)

A website I read news on a regular basis, FOXBusiness.com, auto refreshes which is super annoying when you read even worse if you write a comment.

The recommended setting accessibility.blockautorefresh true accessibility.blockautorefresh true

Have no effect on this particular website and it continues to do its auto refresh. I contacted their so-called "support" but never received a reply.

Anyone know how to prevent this "do not auto refresh" setting being bypassed by a website thus continuing to do periodical auto refresh?

Asked by Veritas Prieš 3 dienas

Last reply by jscher2000 - Support Volunteer Prieš 3 dienas

FF 105

Running MX Linux 19.4 FF latest 105.0.1 crashes & hangs reinstalled twice- same, Went back to 102.3 esr everything is great. How long is this release good for? … (read more)

Running MX Linux 19.4 FF latest 105.0.1 crashes & hangs reinstalled twice- same, Went back to 102.3 esr everything is great. How long is this release good for?

Asked by BobP Prieš 3 dienas

Last reply by jonzn4SUSE Prieš 3 dienas

Facebook page scrolls up and down automatically

Immediately following a Firefox update I began having scrolling problems on my Facebook page. I am able to scroll down normally to a point, and then, all of a sudden, the… (read more)

Immediately following a Firefox update I began having scrolling problems on my Facebook page. I am able to scroll down normally to a point, and then, all of a sudden, the scroll bar will go up and immediately go back down without me touching the mouse. It will continue doing the up and down scrolling indefinitely and at a high rate of speed. I have tried turning off auto scroll and smooth scrolling at the browser, but no luck. I have Windows 8.1. I have never heard of anyone else having this problem so this seemed like my only option.

Asked by PSanders10 Prieš 3 mėnesius

Last reply by dkcrawford68 Prieš 3 dienas

SSL_ERROR_RX_UNEXPECTED_SERVER_KEY_EXCH

When I try to log onto Https.match.com, I get this error message Secure Connection Failed An error occurred during a connection to www.match.com. SSL received an unexpect… (read more)

When I try to log onto Https.match.com, I get this error message

Secure Connection Failed

An error occurred during a connection to www.match.com. SSL received an unexpected Server Key Exchange handshake message.

Error code: SSL_ERROR_RX_UNEXPECTED_SERVER_KEY_EXCH

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Learn more…

Can anybody tell me how to fix this error message, so I can get to match.com?

Asked by aferenczjr Prieš 1 savaitę

Last reply by jonzn4SUSE Prieš 3 dienas

105.0.1 (64-bit)

I have installed every update that you have provided, and allowed the install at my discretion. Question; why is it I have no problems at all in any way until I allowed … (read more)

I have installed every update that you have provided, and allowed the install at my discretion. Question; why is it I have no problems at all in any way until I allowed these updated to install. I have never had so many times when the screen stall's, even had to restart the PC with the reset button. Your updates are getting worse and worse :( When I last installed Firefox, I had limited and or no problems with this program, and yet you claim every time you update that you are fixing bugs, glitches, and a whole load of other stuff, but I never had any of these thing's happen until you started updating :( Can you please stop messing with a program that works properly, but putting it back too a version that works without constant problems :(

Asked by GrahamEverson Prieš 1 savaitę

Last reply by jonzn4SUSE Prieš 3 dienas

Extension Won't Download (proctoru)

I need to use the proctoru extension to take exams for my university, it used to work fine but now Firefox will not let me download the extension. Because of this I have … (read more)

I need to use the proctoru extension to take exams for my university, it used to work fine but now Firefox will not let me download the extension. Because of this I have to use Chrome which is a problem on its own. How can I force firefox to let me download this extension.

Asked by brianbbking Prieš 5 dienas

Last reply by jonzn4SUSE Prieš 3 dienas