Firefox Community Forum

Had been able to use bill pay for my checking account on my Mac desktop. Now when I hit submit and pay it doesn’t do anything. I’ve been told it’s my browser. Please advise.

Before closing Firefox, I go to: Privacy and Security, Clear data for specific sites, remove the sites I don't want. Then I go to Clear Browsing Data and check two boxes: clear Browsing and download history and Temporary cached files.

In spite of that, I see 50 - 100 MB in Google. I don't want that.

Therefore, I went to the Manage Exceptions list and added all the sites that I want to keep cookies and site data. I checked Save Changes. (Google is included in that list.)

However, if I return to Clear Browsing Data & Cookies, check Cookies & Site Data, then Clear, Firefox deletes all the sites stored in Managed Exceptions, too. It's not supposed to do that.

Questions: 1. How do I prevent that from happening? 2. Should I remove Google from Managed Exceptions list?

Please advise. Collis

I'm using Firefox 153.0 on a Windows 11 desktop. I'm trying to use the feature that backs up my profile (bookmarks, history, and other data). When I turn Backup on, I'm asked where to store the backup, and I accept the default of putting it on my OneDrive. When a backup begins, an empty folder named "Restore Firefox" appears in my OneDrive, as expected. Firefox shows a message like "backup in progress." After a minute or so, the "Restore Firefox" folder disappears. After another minute or so (not immediately), Firefox tells me the backup failed and that I should try again later.

I assume the backup failed because the folder it was trying to use isn't there, but why did it get deleted?

There is ample space on my OneDrive and on my local system (100s of GB). I am using the ESET security software package, but it did not raise any warnings or errors.

I have extensive bookmark collections organized under my bookmarks toolbar. I use different bookmark sets at home and work. I need them remain separate but would like them to be backed up and synced. For example, if I'm at home, I want to be able to toggle over to my WORK bookmarks with all the latest updates. Basically, I need distinct bookmark identities but don't care about keeping other work/home stuff isolated.

I tried making home and work profiles, but syncing them to my Mozilla account merged the bookmarks which was a mess that took a long time to straighten out.

Can 2 profiles be synced to the same Mozilla account without merging bookmarks toolbars? If I have to create a separate Mozilla account for each profile, that kind of defeats the purpose.

I've looked at the available docs but can't see a fix. Can someone advise how I can either:

A) Sync multiple profiles (with bookmarks) to my Mozilla account without merging the bookmarks toolbars B) Find another solution to let me toggle bookmark sets.

yahoo mail keeps requiring me to get code from gmail to view my mail. problem may be that my cookies are deleted when i close firefox. windows 11 desktop. Thanks for Your help

Hey guys, am I the only one having trouble finding the right timezone in the widget? I cannot set Indian Time Zone (IST, GMT +5:30, New Delhi, whatever) nor easily find Canadian timezones (i.e., Ottawa).

I know I can put GMT+4 and call it a day but A) I don't want to deal with summertime daylight saving times and B) Funny enough, if I select the GMT+4, clock goes to GMT-4 (and this happens for every other timezone).

Hi Moz Support,

I've had this happen several times before, but this time it really annoyed me.

I sent tabs from one Firefox instance to another on another device. I closed these tabs on the source device. These tabs were quite old this time, I'd not opened them in a while - this becomes important later.

On the destination device, let's call it "madbilly's destination Firefox", these tabs didn't arrive. After doing a couple of tests where I sent a tab from my mobile to this instance, I realised that this was a similar problem to what I'd had before, which is one where a Firefox instance/profile for some reasons "resets" itself and it seems to create a new instance in Firefox Sync. Tabs which have previously been sent to "madbilly's destination Firefox" don't arrive, because (I think) it's not registered in Firefox Sync as the same instance. These sent tabs, if closed on the source instance (which I did) are lost, unless one reopens the source instance and Ctrl-Shift+T reopens closed tabs. Unfortunately, in this case because the tabs were old and I hadn't opened them for a while there was no way to do this, because Firefox doesn't remember closed tabs which are not stored in memory (another bug, any fix?), except for looking in old session store backups which I'm going to do after I write this post, though I don't know if that will work.

Also, on Android, because it only remembers 10 closed tabs it's not really feasible to retrieve lost sent tabs this way either, and as there's no access to the session store backups the tabs are definitely lost.

Oddly, when this happens "madbilly's destination Firefox" usually appears twice in the send-tab-to menu, but in this case it didn't. To be able to send to this instance I had to sign out of Firefox sync on this instance and sign in again. Then the same instance appeared twice in the sync menu, the old one being now unreachable.

I'd like to know: 1. Why does this happen? 2. How to avoid it happening? 3. Is there a bug registered about this? 4. When will it be fixed and prevented from happening again.

I generally find that this happens when a Firefox instance isn't shut down properly, which on my old desktop I put down to it running out of resources, but on this shiny new laptop from work that doesn't make sense.

All help much appreciated thanks :)

Watching any Bilibili live stream causes severe performance issues. The main problems I can observe are intermittent severe mouse cursor stuttering/frame drops or the cursor becoming unresponsive, accompanied by the taskbar process (explorer.exe) intermittently restarting.

I have tried disabling the Picture-in-Picture feature and tampermonkey add-on, modifying the Windows 11 registry to turn off MPO (Multiplane Overlay), adjusting browser hardware acceleration, and tweaking related settings in about:config, but none of these have been able to prevent the issue.

Hello, I use KeePassXC as a password manager, and it has a companion Firefox extension called "keepassxc_browser".

Since it's a password manager, I need it to work on all webpages, even restricted ones like the Mozilla account webpage. That's why I've allowed the extension to run on sites with restrictions, as described here. But: Even after enabling that setting for the extension, keepassxc_browser still won't work on accounts.firefox.com. Only after setting `extensions.quarantinedDomains.enabled` to `false` in `about:config`, keepassxc_browser started working on the Mozilla account webpage. But of course doing this opens restricted websites to ALL extensions, which is quite a security hole. So, why "run on sites with restrictions" does not work?

When I select a YouTube home page video mute icon, for sound on a preview, it pops up a mini-player, a notice that I have "saved to watch later," or toggles the mute as expected. Intermittent and unpredictable. I can select one mute icon that toggles the sound, and the preview beside it pops up a watch later.

Win10, Firefox 152.0.6 (64-bit) today, but this has been with me about the last two iterations.

I ran though eleventy-billion experiments and there was no effect from any toggling of settings, add-ons, file deletions, toggled logouts, forced refreshes, you name it. The single positive is that the keyboard "m" works fine to toggle mute in a video page playback, but not the previews at home. I followed AI advice after I gave up on my own ideas, and after recommending everything under the sun the only conclusion offered was related to failed mouse tracking, which is nuts to me. Everything works fine except this YouTube oddity, including videos or sound output on other sites. I was actually surprised that nothing changed YouTube behaviour after my freaking out on FF details; doesn't mean the trick isn't in there somewhere.

In simple terms, I have not read reports of this problem and I have no idea how to proceed.

Why is it so difficult for Facebook to function like it does in Chrome. I am a Firefox user on Windows 11. Facebook should function freely and without having to wait for actions to complete. I want Facebook to work normally on Firefox. It should not function like I'm driving a Mack Truck. Firefox, you need to fix this so Facebook functions normally.

I want to import my Chrome bookmarks into Firefox but I keep getting asked for my keychain password. I've tried my Apple I’d password and my Firefox account password. Neither works.