Firefox Support Forum

Hi! So, I don’t really know what I did but I tried opening Firefox and it says Your Firefox profile cannot be loaded. It may be missing or inaccessible.. I tried reinstalling it and it shows the same error. How do I fix this?

I can't enable USB Devices on about:debugging setup page. I already installed ADB toolkit for MacOS, also I can see my device in ADB devices list: ``` ~% adb devices -l List of devices attached 013db356 device usb:336723968X product:OnePlus6T model:ONEPLUS_A6010 device:OnePlus6T transport_id:9 ```

On the device I've enabled "Remote debugging via USB". But when I click on "Enable USB Devices" button, nothing happens. I can see only "Updating..." message, then "Disabled" again.

Also no devices in the devices list, because USB Devices are disabled. "Refresh devices" does not make any changes.

I'm having a problem with Win 11 that will likely require that I reinstall the OS. I decided to move most of the data in my User folder by right clicking and changing the drive from "C:" to "E:" in the Locations tab. Firefox was closed as a I did this, it worked fine, and then I restarted the PC. Upon opening Firefox none of the extensions are working and I'm not sure what to do.

When switched to mobile hot spot from wifi [and viceversa] Firefox can't load websites but other browsers can. I am facing this issue recently like from a month or so. Before that all working fine. I have already tried the troubleshooting steps from here https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can, Still no luck! Edition Windows 11 Home Single Language Version 22H2 OS build 22621.2506

Note:Whenever i switch to mobile hot spot i have to restart laptop to make Firefox work.

Is there any permanent solution for this problem?

I'm using last release Firefox in a fresh install of Debian 12 with KDE. Trying to personalize colors and get a coherent style, I've installed Firefox Color and it worked fine, except for a few GUI elements.

I solved the scrollbars part with this answer:

https://support.mozilla.org/en-US/questions/1419353

Is there a similar setting for the menus? I mean in Firefox's menu bar or the ones popping over the page. The dropdown of the burguer menu and the bookmarks toolbar do get styled (I will include images showing the difference).

Thank you in advance and to zeroknight for sharing the bit about scrollbars!

I want to be able to start a live stream in Mighty Networks - all seems to work, except the go live button is blanked out. I tried all the usual up to reinstalling firefox and generating a new userprofile in windows 11 and getting a brand new firefox version running in the new userprofile. With other browsers like chrome it just works fine.

On my latptop running windows 10 firefox does not encouter this problem.

Any suggestions are very welcome, I can of course switch browsers but would prefer to see this issue resolved.

Curious to hear if any other users encounter the same issue,

Thanks for any help provided,

Bart

The notifications are enabled in Gmail settings. Gmail has permission to send notifications. Notifications on other websites work. I am using Windows 10 Home 64-bit and Firefox version 116.0.3 64-bit.

The Backstory: As a graphic designer, I save things from the web all the time--stock websites, client downloads, all that jazz. Because I have a ton of clients, I have the "Always Ask You Where to Save Files" option selected, and it usually does a pretty good job of remembering where I want to save stuff.

However, I've encountered a crazy bug in the last month: When I save images--jpegs specifically--from Adobe Stock, it will pop up the "where to save" window, and it will be a certain client's folder. (For clarity, we'll call this Tammy's folder.) I'll navigate to the new location I want to save assets for the current project I'm working on (let's say this is Mike's folder). Then I'll download another jpeg for Mike's folder from Adobe, but it will start me back in Tammy's folder again. This means I have to re-navigate to Mike's folder, every single time I want to save anywhere other than Tammy's folder.

Here's the weird thing: When I save .ai/vector files from Adobe stock, it remembers the last folder I saved an .ai/vector file to. Same for .pngs and other file types. On other stock websites, it will also remember, whether they are jps, zips, svgs--it works fine. It's JUST jpegs (not jpgs) from Adobe Stock.

I've tried clearing cookies, data, resetting the download location, rebooting my computer in between all the changes, and even going into the about:config to try to fix it that way. Short of uninstalling/reinstalling firefox, are there any other solutions I should try?

Thanks!

Yesterday I had Picture-In-Picture (shortened into pip for next mentions) working on youtube, then after one day, PIP no longer works on any of the websites, including youtube. I tried disabling and enabling pip, entering troubleshoot mode, and none of them worked. Not reinstalling because it will be annoying to log in everywhere I've had account at.

Any solution?

Hello, I recently downloaded Firefox and transferred all my data from Chrome to Firefox. Everything transferred well and for a day all my bookmarks were visible at the top of the page. Then I turned off bookmarks to only show on a new tab, and then later realized that the bookmarks were not being displayed on the new tab. And even when I turned bookmarks to always show on all tabs the bar is there but nothing is displayed. All my bookmarks are still in the Firefox Library and I can save new bookmarks to the library, but the bookmarks bar above still remains empty. Clicking Import and Backup in the Library and clicking Restore hasn't returned the bookmarks to the bookmarks bar. Does anyone know how to fix this?

Over the years I have accumulated important links in my Firefox Bookmarks bar and passwords file and it would be a disaster if for some reason my hard drive got compromised and I could no longer access them. Is there any way to copy the data to another set-up, independent of my laptop, from where the data could be retrieved in a usable form for display on another laptop or PC? Thanks.

I cannot figure out how to export my bookmarks from Mozilla Account. On the desktop browser when I open "Manage Bookmarks" and select Phil's Bookmarks, I am able to export the bookmarks from the Mozilla account.

The resulting html export file does not contain the bookmarks from Mozilla Account. There also does not seem to be a way to export those bookmarks from your online Mozilla Account interface.

How do I export the bookmarks from my Mozilla Account?

Thank you Philip Rittscher

When I open Firefox after starting my computer, all of my tabs from the previous session are automatically restored, and they take several minutes to load. I don't have the "Open previous windows and tabs" setting enabled. Is there a way to stop Firefox from loading these tabs each time I open the browser?

I'm using Firefox 103 on KDE neon 5.25.

Hi,

After updating Firefox to 116.0.1 my tabs keep randomly crashing. I get some crash reports *occasionally* - meaning not all crashes produce a crash report - but I'm not sure what to do with them, they seem inconclusive. The last report (not for the last crash, though, which didn't produce any report) is bp-3334b934-58b5-4226-887a-235300231117

Hi, I suddenly have a thick white border around three sides of browser that I can't rid of. I did a search here and found what looked like a solution but there is no "Customize" button in FF any longer, so not sure how to fix this.

It is not running in compatibility mode either.

Thanks all

I'm getting Access denied Reference #18.6b01cb8.1700662622.22a58314 only on tesco.com since last nights firefox update.

All other sites are funtional (at least no others found yet). I have cleared cache and cookies but still getting the issue.

The site is up and accessible by ms edge.

I have run in troubleshooting mode and taken off any extensions, still no change.

Running windows 10 (latest updates)

Malwarebytes is reporting no issues.

Majority of the songs do not play and I'm given with a pop-up, "Spotify can't play this right now. If you have the file on your computer you can import it."

I will play a song from a playlist and is given that pop-up, it will continue skipping to the next song until it plays, but only for 9-10 seconds until the song mutes, to specify, the dot (when hovered on the progress bar) will still move, indicating that "it's playing".

Some clarifications: 1. I use Spotify Desktop app (windows), Spotify App (android), and Spotify Webplayer on Chrome and Firefox. Everything works just as fine on all of these, except for Spotify Webplayer on Firefox. 2. Skipping to a later timestamp does not unmute the song. 2. I have Spotify Premium 3. I have no VPN 4. I am running Firefox with an ad blocker 5. I am running Chrome with an ad blocker (same ad blocker in Fifefox) 6. I am running Firefox to the latest version (Firefox 119.0.1 (20231106151204))

What I've done so far: 1. Cleared caches and data. 2. Updated my Windows to the latest update available - Win10 v.22H2 3. Signed-out of Spotify for all my devices, then logging-in first on Spotify Desktop (this automatically redirects to Firefox webplayer) 4. Ran Firefox on "Troubleshoot Mode" 5. Un-checked and re-checked "Play DRM content" setting. 6. Disabled and re-enabled the plug-in "Widevine Content Decryption Module by Google Inc". (this plug-in is last udpated on November 17, 4.10.2710.0

I'm including this link from Spotify's Community page.. where two other users, who commented it is only with Firefox (webplayer), are experiencing the same problem as I am. https://community.spotify.com/t5/Desktop-Windows/Spotify-can-t-play-this-right-now-If-you-have-the-file-on-your/m-p/5679914#M123192

So, I've had this problem since last 3 months. I'm using Firefox with auto-update turned on. Right now my version is 110.0.

Every now and then Firefox stops to load any websites and after closing it and opening it again it won't open correctly saying that my profile was created using newer version of Firefox and I need to create new one. At some point I was on default-release-9 until I asked about it on Reddit and got a reply guiding me to check compatibility.ini in my profile directory and fair enough, when this happens, compatibility.ini indicates Firefox version 119 so Firefox is right thinking that values don't match.

But the definitive question is how do I stop Firefox from messing around with that file? I'm honestly tired of manually editing it every time Firefox stops working. I know that website loading problems can stem from my excessive uptimes but this is an issue I can work around by restarting Firefox from time to time.