Firefox Support Forum

There is no audio on any website in Firefox only. I'm using Windows 11

1. Numbered list item When a video is playing there used to be an audio icon showing the tab is playing audio, this does not show anymore.
2. Numbered list item Firefox does not appear in the Windows volume mixer
3. Numbered list item The Firefox Task Manager Utility 'Windows Media Framework Audio Decoder is always idle.
4. Numbered list item I've restarted the Windows AudioSrv service and Windows explorer process

Nothing works. Please help.

I have multiple monitors and most often have Firefox windows open on each. Lately, I've been noticing that the Desktop Window Manager process is consuming a huge amount of RAM. At the same time, consumption completely disappears with the closing of Firefox windows. Video: https://i.imgur.com/pHCa7Hh.mp4 (I left it for a while then closed Firefox windows) After a while, I noticed that already 13 GB of memory is being used by DWM. I don't know if sites affect behavior, but most often I have https://music.yandex.ru/home open

OS: Windows 11 (Microsoft Windows [Version 10.0.22621.1928]). Firefox: 115.0.1 (64-bit) Screen setup: 1 - 3840 x 2560 with 200% scale, 2 - 1920 x 1080 with 100% scale.

I've been watching and following along with a Unreal Engine 4 Course on Youtube for some time now (mentioning in case the resource usage has something to do with it), and in the past couple days I've noticed a pretty serious and annoying bug. When I pause the video, tab (Cmd + Tab on MacOS) into Unreal Engine, do some things, then tab back and resume the video, it will play for one frame and then stop and buffer, but the audio will continue playing. The only way to get the video to resume is to skip forward/backward in the video (either with the arrow keys or the progress bar). I've also tried Troubleshooting/Safe mode and the issue still persits.

Firefox is downloading files directly to my Downloads folder instead of asking despite having turned on every setting that says it should ask first. Under about:preferences I have turned on "Always ask you where to save files" under Downloads, and I have set Applications to "Ask whether to open or save files". I have even gone in to about:config and turned off "browser.download.useDownloadDir", but the files are still going directly to my default folder.

Any extensions I install suddenly don't show up in my toolbar or the customization menu anymore, so I also can't drag them there manually.

Deleting the extensions and re-installing them didn't work, neither did deleting the extensions folder itself.

Does anyone know how I can fix this? I've attached a screenshot of the customization menu and extensions menu below.

Thanks :)

Hi everyone, When i go to the website config.office.com in firefox there is just a white screen. Nothing more. Instantly white. I have checked if this is an issue at the side of Microsoft but it doesn't look like it is. The website does load correctly in Microsoft Edge.

I tried the following in Firefox: - Firefox is up to date (Version 115.0.2 64 Bits) , I have had this issue in other versions of Firefox too. It's not a new issue in this newest version. - Tried disabling all the security features in Firefox, disabling all add-ons, and disabling the extra security for cookies - Starting firefox in safe mode (Shift click on firefox, then open the website) - Checked the Network inspector. All packets have status 200 (See the first screenshot)

You can check the second screenshot for the white page.

Some help is appreciated :) Thanks!

The solution for the original Disable F11 (https://support.mozilla.org/en-US/questions/1255696) is no longer working. When the solution is executed from the Browser Console...

doc = Services.wm.getMostRecentWindow("navigator:browser").window.document; if(E=doc.getElementById('key_fullScreen')){E.removeAttribute('keycode');E.removeAttribute('command');}

The return is a reference to "HTLMDocument chrome://browser/content/browser.xhtml" which can be opened up and displays more information.

It used to just come back with something like "Undefined." and then it worked (F11 was disabled for the browser instance). Looks like it just started to not work with this latest version of 115.0 64-bit as this solution has been working for over a couple of years now.

Is there a way to enable this to work in the latest version?

I would like to put an individual tag onto my bookmarks toolbar. This StackExchange answer from years ago seems to suggest that it should be possible just like putting the Tags category onto the toolbar. However, I am not able to do that for an individual tag, even though I can for the whole Tags category.

Is it possible to put an individual tag onto the toolbar? If so, how would I do that?

I'd like to be able to prevent a specific address from appearing in the Firefox address bar (as a suggestion) when I start to type in the address bar. I tried deleting the cookies associated with a particular address, but the address still appears as a suggestion in the address bar when I start typing its name. Thanks a lot for any help.

I get this when trying to get my email from Comcast:

Secure Connection Failed

An error occurred during a connection to oauth.xfinity.com. PR_CONNECT_RESET_ERROR

Error code: PR_CONNECT_RESET_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Counter code numbers do not show for me here with FF but do show for Safari (which I don't like): http://robfalcone.com/rf/

Embedded archive sows fine on this ONE site but all others similar won't show it even tho all are set up exactly the same.

This form is showing correctly. https://www.denisericciardi.org/mailing-list/

This form is NOT. https://amherstrepublicans.org/mailing-list/

This archive shows correctly. https://www.denisericciardi.org/mailing-list/archive-2023/

The one embedded here does NOT. https://bedfordresidents.com/bra/mailing-list/newsletter-archive/

I have about 30 websites with these errors. The only ONE is this that has NO errors even tho setup exactly the same https://www.denisericciardi.org/mailing-list/archive-2023/

For about a week or so, I am unable to log in to xfinity website, and only the xfinity website using Firefox. I can log in fine using Microsoft Edge. I have tried clearing the cache and turning off Microsoft Defender firewall. I don't use any third party security software - just Microsoft Defender. I also don't use a VPN. I didn't add any new software in the last month, only usual updates from Microsoft and Firefox.

What can I do to fix this?

When writing reviews in Google Maps when you click post pictures from your computer (allowing one to browse your computer to find pictures to post) the tab crashes.

This occurs on other websites as well where one would browse the computer to attach documents, photos or videos. Heck, it even happens with this site (selecting browse to post picture causes firefox to crash).

This did not occur prior to updating to 115.0

Windows 11 operating system

Hi. I have started having trouble accessing some pages that I have reached easily in the past. When I enter the website address, I get the following..

The MediaWiki logo MediaWiki 1.31 internal error

Installing some PHP extensions is required. Required components

You are missing a required extension to PHP that MediaWiki requires to run. Please install:

   mbstring (more information)
   iconv (more information)
   fileinfo (more information)

- an example of the address that produces this result is:

https://wiki.apterous.org/Episode_8050

I am not sure what has gone wrong, or how to fix it. I tried clicking on 'more information' and found some alarming technobabble way beyond my limited comprehension. What is 'mbstring' 'iconv' and 'fileinfo'? - and how do I 'install' them? This site has worked in the past, so I am mystified. Thanks for any help. - John

trying to open 3d model on this site https://teemo.gg/viewer/league-of-legends/champions/katarina/0 its start loaded model but nothing was showed in browsers based on chromium everything works fine

Recently had my FF update to version 115.0 automatically. With the update, watching videos on youtube is impossible. Videos show buffering but never play the video and do not start even with skipping around. Same thing goes for live streams on twitch where the chats will load but not the actual stream. Other videos in news websites appear to be the same. Issue is not resolved in private browsing.

On the Swedish newspaper site https://www.expressen.se they have videos in many of their articles all over the site. And for some strange reason I can't get any of their videos to play in my browser. Im using windows 10 64bit Home and version 115.0 of Firefox (64bit version). Both windows and firefox have the latest updates. The error I have looks like this: https://imgur.com/a/BK9WaOC

" THEOplayer workers could not be loaded. Please check that the worker's version matches THEOplayer's version (5.1.0)".

The link to that specific page is: https://www.expressen.se/tv/nyheter/har-staller-laman-upp-som-brollopsmarskalk

I have contacted the newspaper support and they responded they have nothing to do with the issue so it must be something with my browser settings or addons that causes the videos not to play. I have tested with all my addons disabled and I still get the same result.

However the same videos works perfect in Chrome and Edge browsers. I am clueless to what may cause this very disturbing issue because I love using Firefox as my main browser but now I'm forced to browse this newspaper in chrome instead to see the videos. Not a big issue though but still... I have never in my life heard of THEOplayer and thought it was something media companies use to show their videos on their sites etc.

I asked a few "security/privacy" addon creators this question: "

Hail all:

First off, a note to explain this post: I have severe Asperger's and ADHD. I work for a Corporation that handles delicate data. Now, my Asperger's requires clarity, but this ad-on is all BUT clear. Which is a serious annoyance, since, more and more, life is becoming unclear, due to continuous contradictions everywhere. More so ... it, at first glance, appears to be not quite right: The ad-on promises security and privacy, BUUUUUT ... does seemingly the absolute opposite? Let me explain:

So, I got the Multi-Account Container ad-on. Upon installing it, it requested:

   Access your data for all web sites
   Access browsing history
   Monitor extension usage and manage themes
   Access browser tabs

Why on earth are these needed? Now, you speak of privacy, security, all very nice, but then you throw these "necessities" in the ad-on, which totally counter the promised privacy, security and whatnot.

I have certain data that I access through the Private Window in Firefox, related to my work. Several tabs are Corporate Account information, log ins, ... , which I darn sure refuse to give out. Not to mention, Corporate project data.

Your "necessities" breach privacy, security, and even invoke the possibility of personal data theft, bank data theft, and even, indeed so, Corporate espionage!

1) Access data for all websites: Why not just ask the darn info directly? I will open the Corporation for you, give you all access keys. Way faster. 2) Access browsing history: If you need money, just ask ... I do not like my data shoved out for money so they can "offer targetted advertising". I HATE advertising, each ad I encounter brings my IQ down by 10 %, because my poor dumb brain can't understand the stream of lies in those. Also: you have no rights to dive into my history data, it is "private" for a reason, protected by LAW. This then breaches these Privacy Laws. 3) Monitor extension usage and manage themes: Oh? Am I per chance a COMPLETE idiot? That I can't read, or think? I am quite sure, I am just clever enough to handle this myself, I reckon. Could be wrong, but then there's google and the likes to help me out, in case I do not find the right colour and icon for my tab. 4) Access Browser Tabs: Here's a smarter idea, I think ... well, for as far as I CAN think, seeing the above uncalled for "assistance" provided: Come to my place and have my computer. Direct access thus no need to do all that network doing thingy needed for remote Browser Access.

Sorry for appearing angry, but these kinds of "necessities to ensure the ad-on to work". This ad-on can just as well work without these "kindly offered assist tools". So why are they in here, while you provide your ad-on as a means to secure and privatise my data?

I would appreciate some information here. Thank you."

I received no reply yet, though I asked 11 creators nigh 2 weeks ago. Seems ... fishy ... no? I mean, can someone give an explanation on this?

Thank you. Ben

I have spent all evening using the Console to debug a project I have been working on. All of a sudden it now displays event information for every click, every keypress (up and down events separately), every selection, everything. This now happens on (almost) any site I visit. This is so absurdly verbose anything I am hoping to debug is buried under mountains of extraneous information about my inputs.

Is this is a setting that can be disabled somewhere, that I enabled without realising somehow? I have spent some considerable amount of time poking around trying to find some setting, but to no avail. It was certainly not behaving this way before, is it possible to change this back?