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Firefox Privacy Enhanced Mode inadvertently blocking OneTrust privacy software domains

We use a privacy technology vendor named OneTrust to power much of our privacy infrastructure. This morning, two websites reported Firefox users are encountering site fun… (read more)

We use a privacy technology vendor named OneTrust to power much of our privacy infrastructure.

This morning, two websites reported Firefox users are encountering site functionality problems when trying to exercise their privacy rights, such as opting out of sharing data and targeted advertising. My team investigated and was able to reproduce the reported bug.

We discovered the cause of the bug is that Firefox's Privacy Enhanced Mode is by default blocking two domains from our privacy vendor OneTrust which are critical to the functioning of our CMP (Consent Management Platform): - cookielaw.org - onetrust.com

These two domains are used solely for the essential services needed to run our privacy software. They're not used for marketing, sales, or advertising. Blocking them not only causes site functionality issues it keeps our users from being able to exercise their privacy rights.

I've attached two screenshots here showing the network calls and domains.

Can Mozilla please quickly review this bug and remove these two domains from the blocklist powering Privacy Enhanced Mode?

Solved Archyvinta 2 298

Can't access camera in Firefox.

The camera won't turn on in the Firefox browser for Google Meet or Zoom. It says it can't find the camera or that it's turned off. I have checked my Windows 11 settings… (read more)

The camera won't turn on in the Firefox browser for Google Meet or Zoom. It says it can't find the camera or that it's turned off. I have checked my Windows 11 settings and desktop apps have access to the camera. I have also checked the settings for each of the sites and use of the camera and microphone are allowed. Autoplay is enabled too. The camera works fine in other apps and in other browsers.

Solved Archyvinta 12 1544

Secure Form is blocked

I regularly receive email advice (via Thunderbird) from companies to access my account with them. Two days ago I selected a link to direct me to the secure form. I note t… (read more)

I regularly receive email advice (via Thunderbird) from companies to access my account with them.

Two days ago I selected a link to direct me to the secure form. I note that the exact same link has been provided to me in the past and opened. This time however I was confronted with "Invalid Address".

I was advised to copy the link into another browser; I chose "Edge" and the form opened.

I have cleared FireFox's "Recent History" but that still gives no joy.

How do I overcome this?

Is there something in a configuration file that I might edit, or a potentially corrupt Windows Registry entry?

I do not use any Windows Security depending upon Bitdefender (which has never created any issues of this nature).

Locked Archyvinta 1 160

how do I access an email sent to my relay address

I have an answer to a sent email to my firefox "relay" address and cannot find a way to retrieve it from that "relay" email. How do I access that generated email site? … (read more)

I have an answer to a sent email to my firefox "relay" address and cannot find a way to retrieve it from that "relay" email. How do I access that generated email site?

Solved Archyvinta 2 240

I would like to delete all my dumb comments but don't know how

Tell me how to delete all my comments that I have made at Mozilla. None of my comments are valid and I wish to have them all deleted. If you can please delete them for … (read more)

Tell me how to delete all my comments that I have made at Mozilla. None of my comments are valid and I wish to have them all deleted.

If you can please delete them for me.

Dennis Coleman

      • @gmail.com (cencored by mod)
Locked Archyvinta 1 299

Password Manager

I am trying to add a password to the password manager for a specific URL like https://example.com/page. However after I save the password it save it to the address https:… (read more)

I am trying to add a password to the password manager for a specific URL like https://example.com/page. However after I save the password it save it to the address https://example.com and removes /page. Is there a way to change this?

Solved Archyvinta 1 140

Deleting my Mozilla Account

If I were to delete my Mozilla account, would I be automatically signed out of both my Mozilla account and my Mozilla Support account across all devices? Also, when delet… (read more)

If I were to delete my Mozilla account, would I be automatically signed out of both my Mozilla account and my Mozilla Support account across all devices?

Also, when deleting my Mozilla account, is any and all information related to both my Mozilla account and my Mozilla Support account deleted?

Solved Archyvinta 1 520

block specific content types

i am looking for a way to protect myself and my children from accessing or having to see / have shoved down our throat content promoting lgbtq. please provide me a blocke… (read more)

i am looking for a way to protect myself and my children from accessing or having to see / have shoved down our throat content promoting lgbtq. please provide me a blocker to block agenda driven sex ed and ALL LGBTQ content.

Locked Archyvinta 1 50

Embedded YouTube & VPN

Hi, Recently, I have noticed that when using Firefox, if I try to view an embedded YouTube video on sites that I visit regularly, instead of the embedded video playing, I… (read more)

Hi,

Recently, I have noticed that when using Firefox, if I try to view an embedded YouTube video on sites that I visit regularly, instead of the embedded video playing, I now get a message on the video window that says, "Sign-in to confirm you are not a Bot. However, there is no option to 'sign-in', so I am not able to view the video. (screenshot attached)''

I did a little testing and discovered 2 things which I thought were noteworthy:

1) If I turned-off my VPN (Norton), then the embedded video plays in Firefox without any issues.

2) If I access the same site within the Chrome browser then the embedded video play regardless of whether I have the VPN service On or Off.

Strange, but true !!

I cannot find any Firefox Settings that address this issue.

Any clues?

Thanks.

Solved Archyvinta 3 899

Review Checker

I am looking to turn on review checker and cannot see how to do it. I don't have the price tag icon displayed nor do I have any reference to Review Checker in my settings… (read more)

I am looking to turn on review checker and cannot see how to do it. I don't have the price tag icon displayed nor do I have any reference to Review Checker in my settings. I'm wondering if my version of Firefox supports it (133.0). Any ideas?

Locked Archyvinta 5 439

Pop Up ?

What is this window called? When this window started popping up a couple of months ago, I noticed a couple of odd things happening on a website I go to. It would not let … (read more)

What is this window called? When this window started popping up a couple of months ago, I noticed a couple of odd things happening on a website I go to. It would not let me pay them. It would look like it was going to then a white screen would pop up ans say" if you see this window then you ...........". I then have to pay on the phone or chrome. I have whitelisted the site but still does it.

Solved Archyvinta 4 120

my accounts have been hacked

I need help recovering my phones my settings my photos on my accounts and passwords have been changed on two devices by a person that was not supposed to be using any of … (read more)

I need help recovering my phones my settings my photos on my accounts and passwords have been changed on two devices by a person that was not supposed to be using any of my accounts including my Mozilla

Locked Archyvinta 1 100