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Somehow, I was logged out of Firefox on my PC laptop. I forgot my password, so I changed it. I received a confirmation that it was changed. I can sign in on my Android ph… (read more)

Somehow, I was logged out of Firefox on my PC laptop. I forgot my password, so I changed it. I received a confirmation that it was changed. I can sign in on my Android phone using the new password, but when I try to do it on my laptop, I am told that it's an invalid password. I tried many times with no success.

Asked by Southpaw326 Prieš 2 mėnesius

Last reply by Denys Prieš 2 mėnesius

Unable to log in to Firefox

Somehow, I was logged out of my Firefox account on my PC laptop. Because I forgot my password, I went through the process of changing it. I received a confirmation from … (read more)

Somehow, I was logged out of my Firefox account on my PC laptop. Because I forgot my password, I went through the process of changing it. I received a confirmation from Mozilla, saying that I had correctly changed the password, but when I try to sign in, it says that the password is wrong. I tried several times with no success. Because I never did anything with my Android phone, I am able to access my Firefox there. I have no idea what to do next.

Asked by Southpaw326 Prieš 2 mėnesius

Recovery key and password

My original recovery key has 28 letters, but sign in on new laptop is asking for 32. Also, original password cannot be revealed. I am trying to open my account on a new … (read more)

My original recovery key has 28 letters, but sign in on new laptop is asking for 32. Also, original password cannot be revealed. I am trying to open my account on a new laptop. Help! Trying to transfer from Windows 10.

Asked by S G Prieš 2 mėnesius

  • Išspręsta

Mozzila Determining Windows Version

I find it a bit concerning that when receiving an email from Firefox about a new sign-in, Win 10 is given instead of Win 11. They should be able to tell which version I a… (read more)

I find it a bit concerning that when receiving an email from Firefox about a new sign-in, Win 10 is given instead of Win 11. They should be able to tell which version I am running. Maybe this is Relay for Windows versions LOL.

Has anybody else found this issue?

Asked by Oldneweng Prieš 2 mėnesius

Answered by jscher2000 - Support Volunteer Prieš 2 mėnesius

unable to sign in with my account in IPv6-only environment

You publish AAAA DNS records for accounts.firefox.com, which I can reach from my IPv6-only environment, but the content of that page tries to load content from cdn.accoun… (read more)

You publish AAAA DNS records for accounts.firefox.com, which I can reach from my IPv6-only environment, but the content of that page tries to load content from cdn.accounts.firefox.com which DOES NOT have AAAA DNS records and therefore I am unable to actually log in to my account. I applaud you for making the effort to support IPv6, but it's only half-working when not all parts of the supply chain are dual-stack enabled. Anything that you can do to rectify this situation would be most appreciated. Thanks for your attention and consideration.

Asked by Michael W. Oliver Prieš 2 mėnesius

  • Išspręsta

Signing in to iCould account.

14-inch MacBook Pro 2021, MacOs Sequoia 15.6.1 - Attempting to log in to my iCloud account on Firefox I receive the message, "Failed to verify your identity. Try again."… (read more)

14-inch MacBook Pro 2021, MacOs Sequoia 15.6.1 - Attempting to log in to my iCloud account on Firefox I receive the message, "Failed to verify your identity. Try again."

Asked by John W Love Jr Prieš 3 mėnesius

Answered by John W Love Jr Prieš 3 mėnesius

Switching user in chatbot extention for Google gemini AI

I have logged in with multiple google accounts Firefox.But i want to use a different user / second account for Google Gemini Ai.As i have to login my office account as pr… (read more)

I have logged in with multiple google accounts Firefox.But i want to use a different user / second account for Google Gemini Ai.As i have to login my office account as primary account and second one as personal account.I want to use my personal account for Google gemini.Is there a way to switch it.

Asked by Gopal Prieš 3 mėnesius

Last reply by Kiki Prieš 3 mėnesius

I am trying to sign into my mozilla account, but everytime I tried it keeps saying: "Bad Request, please close this tab and try again"

I have tried clearing my cookies and browser data and even tried on a private window but it still doesn't work. I am assuming this is a account error. Could you help me … (read more)

I have tried clearing my cookies and browser data and even tried on a private window but it still doesn't work. I am assuming this is a account error.

Could you help me resolve this issue

Kind regards

Asked by The Man Prieš 3 mėnesius

Last reply by Paul Prieš 3 mėnesius

unconfirmed account

ich habe vergessen, meinen Mozilla account zu bestätigen. Auf meinem iPhone funktioniert der VPN Tunnel, auf weitere Geräte kann ich ihn nicht übertragen. Ich habe vor ei… (read more)

ich habe vergessen, meinen Mozilla account zu bestätigen. Auf meinem iPhone funktioniert der VPN Tunnel, auf weitere Geräte kann ich ihn nicht übertragen. Ich habe vor einer Woche mein Abo über den Apple Store verlängert. Kann ich die Bestätigungsmail erneut erhalten

Asked by jenspfeiffer27 Prieš 3 mėnesius

Last reply by Paul Prieš 3 mėnesius