Firefox Community Forum

HI I want to change my Firefox Account email to a new one because my email [email removed]@gmail.com has been hacked and i want to change it to my new email: [email removed]@gmail.com

Hi,

when I wanna update my email preferences, a wrong email is shown up on the page. I have no secondary emails in my account. Could you please look into that and delete every other email than my primary? In the screenshot attached, you can see it clearly.

Thanks.

I have an issue changing my billing information for Firefox Relay Premium. When I click on "Manage payments" I always get to a web page stating "Invalid billing information". See also screenshot attached. The arrow keeps turning and I cannot select anything on this web page to change my billing method.

Cheers Olaf

Hello,

A pop-up with a QR Code suggesting to sync Firefox home page on my home computer with Firefox on my phone. I changed to a new email and I don't have access to my old one. There is no link or access on my Firefox browser security page to change it. There is a button to add a secondary email but the access code is sent to my old email address. See photos below.

Thanks so much, Silvio

Hi, I found this page in the support forums which kind of answers my question, but it says in order to get my username changed (for the same reason the original poster of that page was requesting it) I need to contact an administrator. However, there's no information on how to do that and the thread is archived.

How do I contact an administrator in order to request this change?

I am returning to Firefox and need to reconfigure my account to a different email address as username. From what I can tell, I can change my profile name but the username will still be the old email address. Is my only option to start again with a new account? If so, how can I do that and completely remove the old one?

Original Firefox account uses an older email now defunct and is no longer accessible. Security code being sent to add secondary email address can't be completed as older email account isn't accessible. Suggestions?

I need to update my email to my new account. I list it as my secondary and need to make it my primary email. When asking this question I got a response that there was a "make primary" button next to the secondary email that you could use to perform this task. My account does not have that option. I changed my email last year and need to correct it for my Firefox account. Please help.

Hello,

I had my work email as my primary and used asimha.cloud@gmail.com as my secondary email. I'm no longer with that company and don't have access to that email. I'd like to use asimha.cloud@gmail.com as my primary email. The work email in question that has to be removed is - simhaaj@vmware.com.

To communicate with me, you can email me at asimha.cloud@gmail.com

Thank you. Ajay

I am trying to set up a secondary account and keep getting an error message "This email was already confirmed by another user". How is this possible for 2 people to have the same email address? I use this email all the time so I know it is mine.

I changed my primary AND secondary emails of my Mozilla account (in Firefox' settings), as the old one was part in many data leaks. When accessing the account settings in Firefox, all is well. BUT coincidentally, after activating Mozilla Monitor, I saw that my OLD email is STILL saved on the settings page of www.mozilla.org/de/newsletter/existing/?fxa=1 (see screenshots).

Also, when trying to login using the DELETED, old email (bum*******.de), Mozilla tells me "must use primary email to login", meaning, they still didnt really remove that one!

Why is it still there and why didnt Mozilla change it?? I want it GONE!

I am leaving my old email site. I attempted to add the email address that will eventually become my primary ( ID) but it says that email address already exists...but it is not listed anywhere in Firefox (Mozilla ) that I can find. Typically software issues ..day in the life crap.

the email i signed in with is no longer valid i need to put in a new one i have spent an hour trying to find out how to do this is a nightmare there are guidelines for changing a password, but nothing about removing an old invalid email and password it really should not be this hard suggestion: next to the email address put an edit/change button

????

my new email is a follows:- davidgreenacre99@gmail.com

thank you